My party of 11 people visited Old spaghetti factory in Banff for a birthday dinner. It was extremely busy so the food came out a little slow (which I expect for an 11 top). The biggest issue I had was our server. She had only brought us 2 bread boards and 2 pitchers of water which were both gone in 2 seconds flat. I asked for more water and another board of bread which never came until the end of the meal. I actually felt bad for her, she seemed really busy or unprepared or poorly trained.....not really sure. But even though there was about 5 managers working that evening, no one helped her. I did feel our server was doing the best she could......just undertrained.
Everyone loved their food and said they couldn't wait to go again...except me. My dish was tasteless and lukewarm. I think I was really frustrated with the service and then when my food came out not hot, I had had enough. Everyone I know raves about this place but I'm afraid I won't be rushing back.
but because of my friends love for this place, I've rated it a 4.
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