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“Food is average, but atmosphere is lively”

Waldhaus Pub & Patio
Ranked #24 of 161 Restaurants in Banff
Certificate of Excellence
Price range: $15 - $35
Description: Discover Banff's best kept secret, the Waldhaus Pub & Patio, located below the Waldhaus Restaurant overlooking the Stanley Thompson golf course. Relax and enjoy the casual, friendly atmosphere in our pub and sports bar. Sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers.
Restaurant details
Description: Discover Banff's best kept secret, the Waldhaus Pub & Patio, located below the Waldhaus Restaurant overlooking the Stanley Thompson golf course. Relax and enjoy the casual, friendly atmosphere in our pub and sports bar. Sample from a tempting menu of popular pub fare and Bavarian delights, along with a superb beer selection including authentic Hacker Pschorr beers.
Reviewed March 19, 2019

Since we were staying at the Fairmont, this was a good option for late Sunday dinner and beer. The waitress was friendly and attentive.

Date of visit: February 2019
Thank Jameace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey C, Food and Beverage Manager at Waldhaus Pub & Patio, responded to this reviewResponded March 20, 2019

Dear Valued Guest,

Thank you for taking the time to share your experience. We are sorry to hear of your disappointment with the food but were happy to hear how much you enjoyed the beer and the service. I hope you enjoyed the rest of your time in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 - 6 of 252 reviews

Reviewed March 2, 2019 via mobile

In order to visit this restaurant, you have to park in the hotel parking lot which is $10 per hour. So figure on $20 just to have the privilege of eating here (and they will not validate?!?!). The food was average at best. I ordered the wurst platter which consisted of 3 small sausages and a pretzel and was way overpriced for what I received. Sauerkraut was a $6 add on. We were a large group and a different server brought out the good than too our order, and for each dish he had to ask who ordered it. For a restaurant in this price range, you would expect the staff to be able to keep track of who ordered what. In general, the wait staff while friendly enough was not very attentive - they basically took our order, brought the food, and brought the check. Other than that we really didn't see them for drink refills, to check on how everything is, etc. I am a big fan of German food and beer and I really wanted to like this place, but the food was overpriced and below average and the service left a lot to be desired. With so many other great places to eat in Banff, there is really no reason to eat here.

Date of visit: February 2019
Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey C, Food and Beverage Manager at Waldhaus Pub & Patio, responded to this reviewResponded March 3, 2019

Dear Valued Guest,

Thank you for taking the time to share your feedback with us. We are very sorry to hear of your disappointment and of the experience you had. This is certainly not the type of experience we wish any of our guests to have. We have shared your comments with our service team and culinary leadership to look at ways we can improve. I do hope you enjoyed the rest of your time in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2019

We went to watch a hockey game on the television. Only had beers so can't comment on the food. The service was good.

Date of visit: February 2019
Thank Janet K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey C, Food and Beverage Manager at Waldhaus Pub & Patio, responded to this reviewResponded March 3, 2019

Dear Valued Guest,

Thank you for sharing your experience on TripAdvisor. It was great to hear that you were able to join us for drinks. We look forward to welcoming you back again soon.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2019

Pretty and worth at least having a drink but we were all not impressed with the food in the pub. Our waiter was not great and I don't think I saw him smile once. Potatoes were undercook, schnitzel was very eggy and had an odd crust. I've had it in Austria and Germany and this was not good.

Date of visit: January 2019
    • Value
    • Service
    • Food
Thank 52maryann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey C, Food and Beverage Manager at Waldhaus Pub & Patio, responded to this reviewResponded February 1, 2019

Dear Valued Guest,

Thank you for taking the time to share your feedback. I am sorry to hear your disappointment with both service and your meal. I have shared your comments with our team to ensure a similar situation does not happen again. Our team always appreciates hearing directly from our guests so that we can continue to improve. I do hope you enjoyed the rest of your time in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2019 via mobile

A little hard to find this restaurant. Well worth the search though! Must be able to climb stairs to get to this pub and restaurant. This is about 30 per plate including beverages. Huge portions and excellent food. Highly recommended! Also try the 84 ounce beer, its only 8 cans worth!

Date of visit: January 2019
Thank lloydb472
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey C, Food and Beverage Manager at Waldhaus Pub & Patio, responded to this reviewResponded February 1, 2019

Dear Valued Guest,

It was wonderful to hear that you were able to join us and how much you enjoyed your visit! We look forward to welcoming you back the next time you are in Banff.

Warm regards,

Jeffrey C.
Food and Beverage Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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