After reading the last couple of reviews that state poor and pushy service, and having just returned from Banff I thought I'd throw my experiences into the pot.
Firstly, I was in Banff for 2 weeks and ate out somewhere different every night, as I usually do.
This was the only place I went back to for a 2nd visit.
Both visits had different waiters, both waiters were excellent. Friendly, helpful, courteous and worth tipping. We don't always tip in England, it's just not the de facto way of things as it is in the US/Canada. Personally I tip in the UK if I have found the service to be more than adequate, which can be rare in the UK. It's also worth pointing out that the average portion size in US/Canada is much larger than in the UK, we brits tend not to gorge ourselves and then throw the excess food into a doggy bag just because we've paid for it. Fortunately.
This place has a unique atmosphere. Quite dimly lit, lively and full of smells. First waiter explained that it used to be a swingers club back in the 70's which is why there is a phone at each table which you can use to call a different table to see if they're up for naughtiness. I didn't use it, and nobody called me either. I was with my girlfriend so it's probably just as well, although she thought it'd be fun to call someone else. Looked around, not happening.
No starters, too risky if you want to try desert.
Had the beef/chicken fondue both times. Roughly 10 chunks of beef and 6 chunks of chicken each. Potato rostis are good, rice, warm bread. Very nice platter of dips to try.
First time used hot stones, second time used hot oil and a stone for rostis/beef.
Had the ice cream fondue for 2 to share for desert, outstanding.
Half a bottle of a decent Pinot Noir, a couple of cokes and some water.
Meal was $97 + tip came to $120. about 24% tip I think, which is plenty.
For 2 of us, and we came away feeling full.
You can get more food for your money in Banff that's true, but for the whole experience and the fact there are so many flavours going on I didn't think it was poor value at all.
I suppose it comes down to personal preferences. Yes, my clothes smelt a bit the next day because I was wearing them as I was cooking my delicious food, so I washed them.
If you want as much food as you can get for your money then go to a steakhouse, doesn't matter which one, they're all pretty much the same.
If you want a bit of fun and flavour this place is great.
Would definately eat here again, can't say that about everywhere I went in Banff.
Apologies for long winded review but I think it's important to get a context here.
Just my opinion.