I honestly wish that I could have attended this spa and have basis to comment on the services that they provide but I didn't even get that far in the process. I was booking these services as a nice way to spend a few days in Banff with my mom. As you get older and life gets busier you tend to spend less time with your loved ones so this was some time to hang out and enjoy each others company.
The first time I called I had to leave a message which I thought was weird but I assumed that someone would call me back promptly. When someone finally did call me 4 hours later I was unfortunately unable to take there call and they left a message (a nice enough message indicating I could call back and their hours of operation). I called the next morning when they opened and received someone who I would pray just walked by and answered the phone and was not the person PAID to answer the phone and book appointments.
She was SO rude! I asked a simple question about registered massage therapists and if it was possible to book 2 of them at the same time for me and my mother. She seemed bothered by this request and then rudely stated that we could only do it after 4pm. I asked if there was anything earlier (4pm sort of defeating the purpose of spending the day at the spa) or anything she could do and she stated that well it was the weekend and what else did I expect. It was not the weekend I was looking for it was Friday during the day. She proceed to tell me in a VERY condescending tone that "its the weekend as most people come out Thursday night, making Friday the weekend".
Well that did it for me. I was no longer interested in booking with the Spa and spending HUNDREDS of dollars on their services when the person who answers the phone can't even treat me with respect. So I have no idea how their spa is, if could be FANTASTIC but I guess I will never know.
But no worries about mom and I, we booked into another spa and can spend our money at place where at least the person who answers the phone is nice.
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