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“buyer beware!!!!!!”
Review of Red Earth Spa

Red Earth Spa
Ranked #7 of 14 Spas & Wellness in Banff
Certificate of Excellence
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Attraction details
Recommended length of visit: 2-3 hours
Owner description: Red Earth Spa is a full service spa with six treatment rooms including one dedicated to hydrotherapy. The Spa also features a manicure and facial room. The spa has a number of areas for clients to relax before, in-between or after a treatment. Come join us at Banff's only full service Spa on Banff Avenue.
Reviewed June 27, 2008

we went in for a couples massage, they only gave us a 40 min massage and its suppose to be 1 hr. the room was poorly put together. it looked like an extra room too large, so they divided it by a sheet! while we were getting the treatment, workers from the hotel were entering behind this divider and grabbing things from there, it was quite tacky and not relaxing at all. for the amount of money i spent and time i took to make this day special, the massage ended up being a bust. not worth the money at all!!!!!!
go somewhere else... pay less..... get more... and actually leave feeling like you should....relaxed, not ripped off.

4  Thank donna78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (138)
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"steam room"
in 17 reviews
"couples massage"
in 13 reviews
"hot pools"
in 9 reviews
"caribou lodge"
in 6 reviews
"lovely spa"
in 5 reviews
"foot massage"
in 4 reviews
"massage therapist"
in 6 reviews
"spa experience"
in 7 reviews
"plunge pool"
in 3 reviews
"highly recommend this spa"
in 2 reviews
"hot stone massage"
in 2 reviews
"explained everything"
in 2 reviews
"after a long day"
in 2 reviews
in 4 reviews
in 2 reviews
in 4 reviews
in 6 reviews

128 - 132 of 138 reviews

Reviewed June 4, 2008

I never knew there was such a thing as a bad massage, now I know!! It's a nice spa with a great pool but my massage was a different story. I booked a relaxation massage and it was more or less a back rub, when I complained to the manager she said I book a relaxation massage not a deep tissue. I asked for more pressure but apparently he didn't hear me. So, what I assume from our conversation is that if you want any pressure at all you are better to go with a deep tissue massage. I can't believe I had to pay for my "massage", she offered me a discount but does she think I would actually go back...notta chance.

1  Thank JuicyJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2008

My fiance and I booked a couples massage package here and were very disappointed. The package stated

30 minute mud bath
1 hour couples massage

we received

no champagne
a bath in a jetted tub- no mud available
and only a 45 minute massage

we were very dissappointed with what we received for almost $400. Not worth it.

3  Thank missyyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2007

I was booked in at the Red Earth Spa for a pedicure and a 90 minute massage. I arrived 10 minutes early, and was shown around. The spa has a very earthy feel to it, and is very calm. You are given a locker and the key to put all of your belongings, as well as a robe and sandals. When you are ready, you are asked to sit in the waiting area for your therapist.

Unfortunately, the spa forgot that I was there. I was waiting for about 30 minutes and decided to go ask when we would be getting started. The girl at the desk said that there had been a mix up and we would start in just a few min. They were more than apologetic, even offering a bottle of champagne, snacks, anything I could possibly want. (Very nice gesture). But I was ok with just getting started.

The therapist arrived, and I got a fantastic pedicure. I was booked in for just a basic pedi, and because of the mix up and the fact that I didn't accept anything they were offering, they upgraded the pedi. It was fantastic.

The 90 minute massage was great. The time went by so fast.

When you are done with your services, they offer all their clients the use of a hot pool. I didn't make use of it, but there were a lot of spa guests that did and seemed to enjoy it.

I would go back again.

6  Thank elainak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 12, 2017
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red_Earth_Spa, Manager at Red Earth Spa, responded to this reviewResponded August 13, 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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