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“Awesome Hotel”
Review of Fox Hotel & Suites

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Fox Hotel & Suites
Ranked #14 of 32 Hotels in Banff
Naperville
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Awesome Hotel”
Reviewed June 28, 2013

Our trip to Banff was a unique experience. We arrived in Banff just as the area was experiencing the worst flooding and mudslides seen in years. We were happy to be staying at the Fox Hotel during this very stressful situation. The staff was so accomodating and friendly. They made sure we felt at ease knowing we would be welcome to stay as long as needed and were happy to help in any way they could to lessen the uncertainty of the situation everyone was dealing with. The front desk staff was awesome, as well as the service staff. The hotel was lovely and the suite was very comfortable and perfect place to relax during the wait while the weather conditions were not at all ideal. We just want to say thanks to the staff at The Fox Hotel and Suites for making our stay in Banff a memorable stay despite the adverse weather conditions!

Room Tip: We asked for a 4th floor room in a quiet location. We chose a 1 bedroom/King suite which was perfec...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Cobourg, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 28, 2013

We have just returned from a 3 night stay at this Hotel which was extended to 5, due to flooding and mudslides. The hotel itself, has a unique layout with an interior courtyard that has a hole in it showing the hot water spa below. The front desk staff were very courteous, polite and knowledgeable, as was the breakfast wait staff. The standard room that we were in was adequate but a little noisy from a close by exhaust fan. There is a Chillis restaurant within the complex which we also enjoyed There is about a 10 min walk to downtown but there is a bus stop outside the front door.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy1156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felixstowe, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 27, 2013

We arrived in Calgary on June 22nd and could not make it to Banff due to the flooding, we contacted the Fox hotel to advise this. The hotel were great they advised that they would keep the booking open and would credit us each night we could not make ( this would not happen back in the UK) when we did arrive on the Sunday we were offered a up grade to a suite with a balcony for an extra $30 dollars a night which we took. the suite is great its at the back of the hotel over looking cascade mountain ( great view ). The suite is great, lots of room, the bed is very comfortable and large ( keep losing the wife in it ). The hot tub is great, a very nice touch. The breakfast is more than ample you get, cereal, toast, waffles, pastries, fresh fruit, yogurt, and even boiled eggs, what more do you want from a continental breakfast. The hotel is about a 10 to 15 minute walk to the centre of town which is no big deal, if you don't like walking take the hotel up on its free bus pass. The staff have been great very helpful would recommend this hotel to any one.

Room Tip: Ask for a room at the back of the hotel if you like peace and quite.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 26, 2013

We enjoyed staying at Fox Hotel. It was a nice walk into town (10 minutes) from the outskirts but Banff is a small place so it was quite easy.

There is a bus stop out the front to take you where you need to be. The bedroom was lovely as was the bathroom, bed very comfortable. The hotel also had washing/drying facilities which was a huge help. The front desk staff were very helpful and knowledgeable with several languages
available. We would stay here again for sure, very comfortable.

Breakfast though is typical continental and not in any way nutritious.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carp, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2013

My husband and I stayed two nights the end of May this year. When we got into our room we found that the bathroom had apparently not been cleaned, or at least it had been done poorly. The sink had what appeared to be hairs from ? shaving which I thought to overlook until I went to take a towel from the pile and noticed a clump of human black hairs attached to the end of the pile. As we were on our way out we told the young lady at the desk who offered to move us or clean. She was quite apologetic. We opted to have it cleaned and went out for a few hours. On return there had been no change. When I spoke to the desk the next morning I was told that the room had been checked and nothing seen! Needless to say I slept badly wondering what other hidden 'gems' might be lurking! The room was quite cave like, dark and facing the courtyard. The bed was quite soft and lumpy and pillows quite hard. I suggest updating and lightening the décor, walls, and the bedcover was quite dark and frankly after the bathroom find made my skin crawl.... The bathroom was small/claustrophobic. For the cost per night we were very disappointed. The upside was good location, friendly staff and good breakfast. But if one stays there in summer beware, the rooms have only floor fans, no AC so I expect they are quite warm even in the mountains.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
6 Thank K J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this review, June 27, 2013
Thank you for taking the time to share your review. I am very sorry to hear of the issues you encountered during your stay. We pride ourselves on cleanliness, and have recieved awards for maintaining our high standards. There was obviously an oversight on our part, and I am truly sorry for our error. I will be in contact with you directly to discuss further.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 24, 2013

We mainly picked the Fox for our stay in Banff because of the hot springs. We saw the pictures and we thought it would be a fantastic way to soothe the aching legs and feet after a hard day and it didn't disappoint!!! Could have sat there for hours!!!
Our room wasn't huge but enough room for us and it was cleverly decorated with little fox motifs around the place.
Beds were comfy and the facilities were good.
We enjoyed breakfast in the hotel restaurant and dinner one night.
The staff were courteous and always available to help out.
It was in a great location on the main strip and only a short walk to the main town centre.
The only thing I found interesting was that the corridors to the rooms were not fully covered so if it rained you would definitely get wet. Although this didn;t bother us on our trip as it was 30C.
All in all we had a great time and would definitely go back :-)

  • Stayed August 2012, traveled with friends
    • Value
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Helpful?
1 Thank ch17ly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brough, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 22, 2013

I stayed 5 night s at this hotel between 5-10th May 2013. I booked via canadian affair the caribou lodge but was upgraded to a 1 bed suite a week before my trip. The room was fantastic, very spacious and a franticly comfy bed, maybe a queen size, im not sure but it was big enough for just me! The hot tub at this hotel is fantastic, staff very helpful, location not bad but a good 15 minute walk in to town but it has a bus stop right outside so that is good and even better as you get a free bus pass for the duration of your stay! The only other downside to the location was the buffet breakfast, it was free with the hotel but it was a very limited selection, i wouldn't have paid for it!

Room Tip: 1 bedroom suite is well worth it, not sure about the extra cost but if you have the money it's w...
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fox Hotel & Suites

Property: Fox Hotel & Suites
Address: 461 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#8 Business Hotel in Banff
#8 Romantic Hotel in Banff
#10 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Fox Hotel & Suites 3.5*
Number of rooms: 116
Official Description (provided by the hotel):
Waterfalls and mountain springs are brought to life in the Fox's design. Capturing the historic and natural elements of Banff National Park, the hotel's centerpiece is the hot pool inspired by the original Cave and Basin Site. The Fox offers a unique accommodation style in Banff, with one and two bedroom suites and hotel rooms. ... more   less 
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Also Known As:
Fox Hotel And Suites
Fox Hotel Suites Banff
Fox Hotel Banff

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