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Fox Hotel & Suites
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Reviews (2,287)
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Reviewed February 11, 2013

We stayed at The Fox for 3 nights - Fri to Mon. in a 2 Bedroom Suite. Note that we're first timers at Banff.
Overall, a great place to lodge in Banff! In some cases, the place totally exceeded my expectations..and then a few minor things you'd want to know...

Pros: The grounds and the lobby are very inviting, comfortable, and nicely decorated- gives you the cabin-y feel. Folks at the reception are super friendly and helpful. The room was clean, which is key for me. Folks have mentioned to check out the hot pool / grotto, and you definitely should. It's almost like a private hot spring and quite perfect for relaxing after a day of snowboarding when you don't feel like taking a shuttle to the springs- super convenient. It can get crowded, but it's surprisingly decently sized.
The great thing is that we had wifi included- BIG PLUS. And the downtown shuttle and breakfast were also included.
Also, the hotel sells lift tickets to the three resorts and you can also pay for the shuttle bus which is $86 CAD at reception - and the shuttle stop is conveniently located steps away from the hotel.

Cons: The hotel is a bit further away from downtown. It's not a huge issue (probably because it wasn't freezing during our stay), but after a long day it's a bummer to have to walk (about 12-15 mins into town) to grab drinks / dinner etc. And unfortunately the included downtown shuttle runs every 40 mins so it's not terribly helpful when you don't hit the right times. And although "breakfast included" is a pro, it's also very basic continental. No frills. We would've like the option to order hot breakfast.

Otherwise - suite it up and stay at Fox. Seems like the nicer of all the hotels on the block.

  • Stayed: February 2013, traveled with friends
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2  Thank krazyfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

Rooms are nice and big, but the hot tub is the reason to stay here! An easy walk to downtown, but far enough away to avoid the noise and hustle/bustle of people. A Great getaway, we'll definitely be back! Pillows weren't the most comfy but the bed was good.

  • Stayed: February 2013, traveled as a couple
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1  Thank KAPatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

Staff was super friendly and our room was so nice with a beautiful view of the mountains. The bathroom was a little snug but that didn't put a damper on our getaway. Loved the king bed and comfy pillows. Sauna was amazing!

  • Stayed: February 2013, traveled as a couple
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3  Thank queenmerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

We stayed at The Fox for 3 nights on a recent ski / sightseeing visit.

Pros: The room was very clean, which is definitely a priority for me. The hot pool / grotto was also very nice - perfect for relaxing after a day of skiing or hiking. I also enjoyed the fact that hotel provided soaps from the Rocky Mountain Soap Co. - a nice local touch. Finally, the breakfast was adequate for a short stay - very basic (toast, cereals, waffles, fruit) but fresh.

'Cons': The room (incl. bathroom) was quite small. Also, the design of the hotel is more of a 'motel' style, with windows and doors opening out onto central open corridors. That is fine -- it just doesn't give the greatest sense of privacy. Finally, the mattress we had for the first night was horrible - the springs were shot and it was crunched down in a permanent accordion shape (although to the hotel's credit, we mentioned it and the staff did change out the mattress while we were out on the slopes). Finally, I think the hotel would be well-served to purchase some new towels - while clean, many were well-worn and grey in color from multiple washings.

Overall, we got a great deal on the room so cannot complain about much. However, if price is not a big issue, we feel that we would opt to stay at another hotel where we spent our honeymoon - bigger rooms, more privacy, finer accoutrements.

Room Tip: If you have a lot of luggage or outdoor equipment, etc. opt to upgrade to a suite.
  • Stayed: January 2013, traveled as a couple
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3  Thank ProfessorPlum2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this reviewResponded February 7, 2013

Thank you for sharing your feedback. I am sorry your were inconvenienced by a poor mattress. I am happy however, to hear it was rectified promptly upon your notifying us.

I have been in contact with our outside laundry company, as we've had our towels come back looking rather old, and grey. I am happy to report that the issue seems to have been rectified.

I hope after researching Banff's other options, you will find that the Fox is great value, and you will return to us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2013

My husband and our 2 - 9 year old daughters just spent a week at the Fox and enjoyed EVERYTHING about the property. From the reception we received at the front desk, to the wonderful cave like hot tub, the delicious daily breakfast, and the spacious suite... We cannot wait to return to the Fox. It was a little further to walk to the downtown, but the close proximity to the ski shuttles and the Roam transit stop made the walk insignificant as we only walked when we wanted too which was more often than not. One night when walking back to hotel from dinner, an elk leisurely walked through town and crossed Banff Ave. Right in front of us. It was amazing for our kids to see. We would definitely recommend this hotel. The wood burning fireplaces were great and truly gave the feel like a wilderness cabin. LOVED IT!

Room Tip: Go for the suite! The extra space and the fireplaces were worth every cent.
  • Stayed: January 2013, traveled with family
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2  Thank LDTwinMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beautifulbanff, General Manager at Fox Hotel & Suites, responded to this reviewResponded February 6, 2013

Thank you for sharing your feedback! I am delighted to hear you enjoyed 'EVERYTHING' about our property,and that you cannot wait to return. We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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