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“dreadful lack of assistance”

Banff Visitor Information Centre
Ranked #9 of 50 things to do in Banff
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: <1 hour
Owner description: Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!
Useful Information: Bathroom facilities, Wheelchair access, Activities for young children, Stairs / elevator
Reviewed September 2, 2013

I stopped by the visitor center for information about places to go and things to see in Banff. I waited my turn in line while one girl was training another girl, ignoring the visitors queued up. Finally, the girl doing the training allowed me to step up. She was mono-syllabic and sullen. She answered most questions with a referral to the park service ( separate line). She didn't care about service or promoting her town, just getting done with me. I managed to get a map and left. Really appallingly unfriendly. However, she's about the fifth such unfriendly youngish girl we've encountered in Banff, in stores and restaurants. This town should be expelled from Canada! Every other place has been great.

Thank X-NYr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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740 - 744 of 1,006 reviews

Reviewed September 1, 2013

Helpful staff with clean restrooms. Nice supply of excellent maps and activity recs, many of which you can get ahead of your trip via a phone call.

Thank Bob and Carole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2013

Staff was extremely helpful. Pointed out the main attractions and recommendations. She was correct in her recommendations. I would trust their advice again

Thank diyguy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2013

Very helpful. Used several times when staying in Banff for help and advice from the mundane (where is the best place to get groceries?) to organising activities (what are the best walks to complete with kids?).Should be your first port of call when arriving in town.

Thank scally55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed August 28, 2013

We are not sure if it was just the lack-luster attitude of the worker, but we did not feel very welcome at the centre. The folks being helped by the wardens seemed very satisfied. We were just pointed to a rack of literature. It was disappointing. First time we have felt this way.

Thank Maconthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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