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“A real disappointment”

Banff Visitor Information Centre
Ranked #9 of 50 things to do in Banff
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: <1 hour
Owner description: Welcome to the official visitor centre for Banff National Park. We invite you to stop by the visitor centre on Banff Avenue for all your trip planning needs, accommodation, dining and activity booking, Parks Canada trail, campground and backcountry information. Whatever your need, our friendly staff will ensure you are equipped to have a fantastic visit to Canada's first national park. We look forward to your visit!
Useful Information: Wheelchair access, Stairs / elevator, Activities for young children, Bathroom facilities
Reviewed July 23, 2013

Crowded and hot. We stood in line for more than 20 minutes. And the so-called gift shop was crammed into a corner of the same room. Maybe there is another visitor center that is cleaner and better arranged.

1  Thank rac-columbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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in 17 reviews
"great resource"
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in 9 reviews
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"spray"
in 13 reviews
"knowledge"
in 15 reviews
"souvenirs"
in 12 reviews
"bear"
in 20 reviews
"wildlife"
in 19 reviews
"gondola"
in 9 reviews
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764 - 768 of 1,006 reviews

Reviewed July 23, 2013

This visitor center is very conveniently located downtown. There are several well-informed people sitting behind counters to answer your questions and make suggestions. The lines go fast.
Restrooms are downstairs. There is a little theater upstairs with a 5-minute video about the history of the area.
You can get your pepper spray for bears here, too. (I had to just take a picture of the sign.)
We did see a mama bear with her two cubs on the side of the road in Highway 1A. The helpful lady there told us that is where we'd most likely see animals and she was right! If you can... Go to Lake Louise, Lake Agnes, Lake Moraine, Johnson Canyon, Takkakaw Falls for sure! Banff is magical! Definitely to be added to your bucket list!

1  Thank optique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2013

Went to both lines (less than 5 minute wait for each)... got hiking information from Parks Canada people - and other info from the other side. Don't know why the restrooms were closed when we visited...

1  Thank ddkphotos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2013

The title says it all. Very good, lots of info. Centrally located and easy to find, but does get busy.

Thank Avery-Little
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 19, 2013

Was very, very busy. There were two lines, one for Banff and one for national parks- it was hard to know which line to go in- no indication as to who would help with what.
The elevator was broken, had to carrier our stroller up the many stairs. There was also a gentleman in a wheelchair that couldn't make it up- very discouraging.

1  Thank SuzieJ21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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