My mother and I booked this hotel for a weekend getaway after viewing their website. Upon arrival we were terribly disappointed. The website states "all rooms have a balcony", then a few lines down it says "some with balcony"...well we are in a non balcony room with a lovely view of...the balconies of the hotel next door. I awoke from a nap to two teen girls on the balcony across looking in my window and pointing! No where on the website does it state the liquor store, pool area, and restaurant are all located in the next door hotel! I must agree with other reviews that say the beds are uncomfortable and house keeping leaves alot to be desired. Our shower had 2 black hairs in it, with blue shampoo residue on the wall. We are both long haired blonde ladies so obviously it didn't belong to us. The hotel boasts free wifi...what they do nor mention is that it barely works. We were in a main floor room and the iPad was getting a message saying we were out of the wifi area. My iPhone had no reception and would not connect to the wifi...however I step out of the building and it worked 100%. The only saving grace is the front desk staff was all very pleasant, still not worthy of a return trip. All in all, the hotel's website is very misleading!! We are terribly disappointed with our stay and would never recommend this place to anyone!
Ps. We have yet to speak to management but are very interested in what will said.
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- Also Known As:
- Spruce Grove Hotel Banff
- Spruce Grove Banff