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Castle Mountain Chalets
Ranked #5 of 18 Specialty Lodging in Banff
Certificate of Excellence
Reviewed August 17, 2013 via mobile

We stayed here for 3 nights. The cabins are exactly what we expected, simple and cozy. The location is great, close to Banff and other local attractions. The staff are wonderful, very helpful and friendly.

  • Stayed: August 2013
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1  Thank JenJayL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 - 140 of 247 reviews

Reviewed August 14, 2013

We stayed here over the easter long weekend and it was excellent. We had our own little cabin that was complete with kitchen, living room and fireplace. The room was very cozy and clean, The staff are nice and they even have a little convenience store which had a decent liquor selection. There is a games room and common area if you want to venture out from the cabin to relax and mingle. My only complaint was the hot tub was a little small and always busy with people but then again it was winter. There is lots to do in the area if you are into hiking, snowboarding or cross country skiing. A great place tucked away in the mountains.

Room Tip: select a room that backs onto the road instead of the train tracks.
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  • Stayed: April 2013, traveled with family
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1  Thank Jonny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2013

The lodge is rather new and we had a great suite with own living room and kitchenette. This is great after a long day of hiking. you are right between Banff and Lake Louise which makes the options so much wider than being in either location fixed.

The rooms were spotless clean and fresh. All you can ask for a lodge in the nowhere.

The hottub was... too hot. Never happened to me before but I believe this was accident. you could have grilled a lobster in there.

  • Stayed: August 2013, traveled with friends
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1  Thank bcbtoronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2013

We traveled there in hopes to stay 3 nights in mountain’s serenity.
The first look at the accommodations didn’t disappoint us. The chalets look great, very clean and large. They are not inexpensive, but it looked like they offered the value to the money. Very soon however, we discovered that there was a railway trail almost adjacent to the cabins, approximately 50 meters from ours. At night every hour or so there was a train passing by and honking very loudly. As a result we couldn’t sleep the entire night. We didn’t stay past the first night and checked out in the morning.
My husband is an engineer and he estimated the sound at about 100 decibels. If you can sleep through that, than it’s a great place.

  • Stayed: August 2013, traveled with family
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1  Thank Sansa997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this reviewResponded August 10, 2013

Dear Guest,

I'm sorry to hear you were disappointed with your stay because of the trains.

Banff National Park was actually built by the train system that came through the mountains, and as such the trains are a big part of the history. On our website we do make note of the trains and their whistle blowing to make guests aware. Plus on Trip Advisor many guests have commented on the trains going by and blowing their horns. Some love it, some no so much. Unfortunately, we have no control over the train blowing its whistle as it goes through a road crossing.

We do appreciate your comments.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

We loved our little cabin, it was just one room with separate bathroom. It was so cozy and warm, they have an airtight wood stove. Wow, does that heat up the cabin. You have a fridge, microwave, stove and all the kitchen stuff you need. The bed and bedding were so comfortable. The staff was very friendly and accommodating. They are also pet friendly our dog loved it there. We took our snow shoes & cross country skis, you can use them right there. I highly recommend this property for a lovely winter or summer getaway. They have all sizes of cabins to suit your needs. The little store has everything you could need.

Room Tip: They have older cabins, like we stayed in but they also have new family sized cabins, with porches a...
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  • Stayed: February 2013, traveled as a couple
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2  Thank Lorill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

There are a few choices on the Bow Valley Parkway which also include the Johnson Creek Inn and the Baker Creek Inn, both which may be better locations. Castle Mountain Chalets are at the base of the Mountains with a spectacular view and also at the one junction on the parkway and are also adjacent to the famed railway, which passes by every few hours, 24 hours per day.

The staff was unknowledable of the area and rather cool. They were all young people from foreign countries doing a summer work stint in Banff. The Cedar Chalet was, well, small and not as depicted in the online floor plan, which looks more like a small one bedroom than a studio, which it was. Luckily the place grew on us in the 3 day stay. The kitchenette was well appointed and they had done a bit to fix it up with all of the money they exorbinently charge for the stay. They provide firewood daily for the little wood stove and do come by each day to make the beds and change out the towels, but you are on your own doing the dishes.

The grounds are well manicured with chairs you may pull out into the lawn to overlook the parkway and mountains, which could have been enjoyed if the Mosquitos were not so feirce.

Bring in your own goodies including beer on you will pay a premium. Beer in general in Banff is $15 a 6 pack.

A fine choice if the other places on the parkway are sold out and especially if you want to be out of Banff town, which is a zoo in the summer.

  • Stayed: August 2013, traveled with family
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2  Thank christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManagerCM, General Manager at Castle Mountain Chalets, responded to this reviewResponded August 10, 2013

Dear Guest,

Thank you for submitting a review about your stay with us. We do appreciate both positive and constructive feedback, as it will only help us improve.

Banff, is a unique area as it only has a very limited population (it is a National Park owned by the Federal Government). It is however a huge tourism destination and as such, over 3.3 million people travel here on a yearly basis. Finding staff is very challenging, and because of its uniqueness, it is very appealing to a lot of international youth looking to gain some life experience, work and travel, before settling back in their homelands. With this challenge comes some inexperience and lack of knowledge of the area. However, they are trained to use the resources around them (other staff, internet) to help a guest if they are looking for information about the area. If the staff did not do that for you, I am sincerely sorry and will address it as a training issue immediately. Also the reference to them being cool was a little surprising, as we generally get positive feedback about the team going out of their way to help and ensure great customer service.

We will look at the floor plan on the website to ensure it does depict a more realistic picture. Also, I just noticed that in the written description it does not say that it is a studio style cabin. I will contact my web person to make this change.

Thank you again for the opportunity to correct these issues.

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Reviewed July 28, 2013

Overall very good. Its a little pricey for what you get, but the reality is everything in and around Banff is this way, especially in the height of summer. The location is spectacular though and pretty much makes it worthwhile. Far enough from the packed streets of Banff to be really pleasant, but close enough to Banff and Lake Louise to make visiting extremely easy. We actually managed to get 4 adults and 1 two year old into a deluxe chalet (As the two beds were sold out) and although cosy worked out great. The chalet itself was very comfortable and offered everything you could possibly need and the onsite shop was very helpful when you forgot a few essentials.........as for the train, yes it does come by and yes it makes some noise, but it wasn't enough to wake anyone in our chalet and if you've read about it here, it shouldn't be a surprise!

  • Stayed: July 2013, traveled with family
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1  Thank Brookson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Castle Mountain Chalets

Address: Castle Junction1A & Hwy 93 South, Banff, Banff National Park, Alberta T1L 1B5, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #5 of 18 Specialty Lodging in Banff
Price Range: $144 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Mountain Chalets 3.5*
Number of rooms: 21
Official Description (provided by the hotel):
Midway between Banff and Lake Louise, in the heart of Banff National Park, you'll find a breathtaking location and the perfect getaway resort - Castle Mountain Chalets. Beautifully designed and furnished individual chalets are where you will relax in this nature lover's paradise. ... more   less 
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Also Known As:
Castle Mountain Chalets Hotel Banff

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