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“Pleasant experience”
Review of The Juniper Hotel

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The Juniper Hotel
Ranked #4 of 32 Hotels in Banff
Certificate of Excellence
Singapore
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Pleasant experience”
Reviewed September 22, 2006

I was attracted to Juniper by the modern decor featured on their website. The interior did not disappoint though the room we had was small and you needed to lug your luggage up the stairs.

What I didn't like was the bed, which was too soft for me and both me and my husband woke up with a backache for the 2 nights we stayed there.

The view was beautiful. The ala carte breakfast that we had for about $9 was good and hearty, drinks were also refilliable.

Recommended for those who drive esp if you can get it at a cheaper rate than the places in town.

  • Liked — Clean and modern decor. Away from the crowd
  • Disliked — Space and bed
  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank ann_marisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Orlando, FL
Level Contributor
104 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed September 8, 2006

I have never stayed at a hotel where it had so many good points and then so many bad...so I had to rate it average although some aspects were 1st class and then others awful...

Good points...location on Mt Norquay...nice drive up the mountain, great view of Banff townsite, great views from hotel of Vermillion lakes, amazing sunrise. The lobby was beautiful and the rooms decor was nice and modern. The restaurant for dinner was amazing. I cannot compliment the chef enough. There was so much attention to detail and everything was great. It was so wonderful we ate dinner there both nights.

Breakfast however was AWFUL...beyond awful. It was like a whole different restaurant. In fact we were given a breakfast voucher for our room issues which it appears is their way of shutting up all guests with issues since everyone else there had one as well as us. It pretty much consisted of fruit, bread (but no way to toast it!), bacon (that seemed to be the chef's favorite since there was a whole pan of it and he kept making it even though the other 2 trays were completely empty!) AND it didn't include OJ.

The room issues were equally awful. First of all I would like to say that the hotel is old and has been remodeled so it still has issues associated with being old...like small rooms REALLY small rooms, VERY small bathrooms (although all in slate...very beautiful), no elevator, no pool (they do have a jacuzzi though). The exterior does not appear to be renovated this includes the balcony which has rails you could fall through...don't lean! But I was willing to overlook the issues associated with the hotel being an old structure...all except one. There is apparently a ventilation issue associated with the pine needles on the roof. It caused a tribal drum like noise coming from the sink. Very loud. We complained the first night and were told no one could come up til morning so we suffered through the night. It was dreadful.

Then the next day we had to call twice to get someone to come up. When he did he basically told us that the issue could not be fixed until they cleaned out the system but told us that all the rooms didn't have the problem so maybe they could move us. They even showed us the room next to ours (apparently that is where the space from our room went since it was HUGE and spacious with a giant balcony overlooking Vermillion lakes...unfortunately that room was apparently booked as were ALL the rooms in the hotel so we were stuck in the small "drippy" room with the noise. I was so disappointed because I think that of all the hotels I booked for our trip this was the one I was most looking forward to. Big bummer. They did offer to take 5% off our room charge which didn't even cover the cost we paid to upgrade to the "room with the view. "

  • Liked — Modern decor, great chef for dinner
  • Disliked — terrible noise and breakfast
  • Stayed August 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank HollyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Juniper Hotel

Property: The Juniper Hotel
Address: 1 Juniper Way | Mount Norquay Rd, Banff, Banff National Park, Alberta T1W 2C3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Best Value Hotel in Banff
#5 Family Hotel in Banff
#6 Romantic Hotel in Banff
#9 Business Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Juniper Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
Enjoy a panoramic view, plentiful sunshine, and natural setting within vintage modernist architecture. Located along the wildlife corridor, the mountains rise straight up from our back door and downtown Banff is only minutes away. The hotel's woodland setting and striking views of three iconic mountain ranges provides a National Park atmosphere. Experience handcrafted cuisine using the finest and freshest ingredients in the Bistro & Lounge! Relax in our outdoor hot tub or next to our fire pits. On-site you will find interpretive displays and artwork of the areas culture and heritage, as well as woodland walking trails, bike rentals, hiking maps and activity planning services. Wireless Internet access is complimentary hotel-wide. This boutique hotel features 52 guest rooms, many with balconies or patio walk-outs. Guestrooms are all equipped with an air cooling system, mini fridges, coffeemakers and iron & ironing boards. Pets are welcome and must be pre-arranged with the hotel to ensure pet friendly room availability. Offering personalized, local hospitality; explore a peaceful place away from the crowds! ... more   less 
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Also Known As:
Juniper Hotel Banff
Juniper Lodge Banff

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