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“beautiful hotel and decor, accomodating staff, worth more than we paid”
Review of Rundlestone Lodge

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Rundlestone Lodge
Ranked #7 of 32 Hotels in Banff
Certificate of Excellence
Alberta
Level Contributor
3 reviews
3 hotel reviews
“beautiful hotel and decor, accomodating staff, worth more than we paid”
Reviewed February 25, 2009

When looking for a location to get married, we found the Rundlestone to be the best through our online research. After many attempts to get in touch with their wedding planner and never hearing anything back, we met with someone at the Juniper instead, and after a very disappointing trip, we decided while we were in town to walk to the Rundlestone and check it out just in case. Upon arrival, both my husband and I had tears in our eyes. It just seemed to be everything we could hope for. We met with the staff who were very accomodating for not having made an appointment ahead of time, and we received a tour and info. We ended up booking our wedding, and from then on, everything else went fairly smoothly.

Our stay was incredible. The rooms were gorgeous, and all of our guests who had flown in from other provinces seemed satisfied and impressed as well. There were a few glitches here and there, but that's to be expected with a wedding anyway, and every time I had an issue, the staff was quick to resolve it. Most notably, one of our guests had signed up for our jacuzzi honeymoon suite that we were supposed to have for our wedding night.. instead of kicking them to another room, the staff upgraded my husband and I to a king jacuzzi loft suite, which couldn't have been more perfect. It was huge, and having the bed up in a loft was so cozy and unique.

It's a gorgeous hotel, and the food at our reception was INCREDIBLE. It was catered from the Jack Pine restaurant they have inhouse, buffet style, chicken and prime rib. Definitely a feast! They let us bring a dance floor and play music, we got married in Chimney corner in front of their fireplace just off of the lobby, and everything either met or exceeded our expectations. I would love to come back, and I recommend this hotel to anyone! Unfortunately in all the wedding craziness, I didn't get to experience the pool, but it looked great too. The location is also to note, as it's right downtown.. you can walk to many shops in the area. The hotel is quiet, clean, and very warm and inviting. It has a rustic, country charm in the middle of the mountains. It's beautiful.

  • Stayed September 2008, traveled as a couple
    • Value
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Helpful?
Thank mangotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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leduc
1 review
Reviewed February 21, 2009

This has been our third time to the hotel.But this time we had our 1 year old son with us. THe room we first had wasn't going to work for us so they were able to put us up in the biggest room there. Everyone was very friendly and helpful. The resturant was great. The food was to die for. We spent 3 nights. The hotel was clean and tidy. I would for sure go back again.
Colleen Olsen

  • Stayed February 2009, traveled with family
    • Value
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Helpful?
Thank Colleenolsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okotoks
1 review
Reviewed February 20, 2009

Stayed for one night on a short vist to Lake Louise and Banff. This was our second trip to the area and we took a friend's recomendation and stayed at the Rundlestone. The room unfortunatly had no outside view with the window overlooking the indoor swimming pool, it was a lot smaller than other hotel rooms we've stayed at and as for the beds both my wife and myself considered sleeping on the floor half way through the night. The beds were the most uncomfortable I've ever slept, or should I say attempted to sleep in. Even our 8 year old daughter complained the beds were to hard. The ensuite was very clean and new looking however why the wash basin was in the main room I cannot fathem. Unhygenice to have to use the toilet then touch door handles to get to the sink to wash your hands.
Have stayed at there sister hotel High Country Inn before and although older had a far better stay and would return to it, more than I would say about the Rundelston.

  • Stayed February 2009, traveled with family
    • Value
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Helpful?
Thank Okotoksthistle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JasmineRundlestone, Front Desk Manager at Rundlestone Lodge, responded to this review, February 21, 2009
On behalf of the hotel, I would like to offer an apology for your dissatisfaction with your room. When a guest is unhappy with the room they are given we always hope that they will come to the front desk to let us know so that we can try our best to relocate them to a room better suited to their needs. As most of our rooms have outside facing windows or balconies we may have been able to move you to a new room. As for the beds, we are currently in the process of changing to new mattresses throughout the hotel as we try to meet the comfort level of all of our guests. However it is regretful anytime a guest leaves unhappy, and I hope in the future you give us a chance to make it up to you.

Sincerely,

Jasmine Baronette
Front Desk Manager
The Rundlestone Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bonnie Scotland
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 17, 2009

My partner and I had planned our trip to Calgary as my brother and his wife have now emigrated and we thought we would amalgamate our annual ski holiday with visiting them as well. As Calgary is a good hour and a half drive to Banff we thought we would book a place in Banff to stay for over a week. After reviewing trip advisor on several hotels in Banff we finally booked the Rundlestone lodge. We are so glad we did, first impressions of the outside, looked great! First impression on the inside, very cosy and welcoming. We were kindly greeted by an English gentleman (well young man) who checked us in, we were advised we were not allowed our ski's and board in the room which was fair enough however the lodge has lockers to allow us to safely lock our gear up over night. This was good as it decluttered our room.

We were in room 268 which was huge!! We had 2 Queen beds which were perfect as my brother and his wife were joining us at the weekend; we were also given a cot bed as my partner’s friend also joined us. The decor of the room was not to my taste however it was extremely cosy and comfortable and it had everything we needed, plenty of towels, blankets, pillows, tea and coffee facilities and toiletries.

Breakfast was great, because we were skiing we had cereal and toast most mornings apart from the weekend we had a hot breakfast (we must say the egg Benedict and scrambled eggs with cheese, was awful, we really want to forget about the taste, we didn’t want to make a fuss as everything else was superb) The staff in the morning were very friendly and always happy to offer us more coffee and endless glasses of orange juice.

In the evening we utilised the pool and hot tub and it was GREAT!!! It eased our aches and pains from the skiing during the day! The poolside was very tranquil and very relaxing; the gym was also fully equipped with anyone’s needs!

We walked into town a few times which only took us 15 mins (depending how far we walked) however the days we didn’t walk (or when I couldn’t be bothered) the two young girls in the front desk were happy to book us a restaurant and a taxi.

The only negative thing we can say about the hotel was the restaurant is in a desperate need of a makeover, we didn’t eat dinner in the hotel so we cannot comment on the evening meals, but certainly the place needs an upgrade.

On the valentines weekend when my family arrived and my other halves friend arrived we were greeted by the friendliest bar man ever James, he was always happy to help and offered us any type of cocktail in the world haha! It was great! There was another young gentleman who didn’t give us his name but he worked in the bar at night as well as breakfast in the morning and he was very very friendly as well.

All in all the rundlestone is extremely comfortable and well worth the money!! I would recommend anyone to stay here as it was great value for money and the staff really looked after us bunch of Scots!!

Thank you Rundlestone for a pleasant stay, could you maybe make some more snow for us for next year!!

  • Stayed February 2009, traveled as a couple
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Helpful?
Thank Blondie2411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south yorkshire
1 review
Reviewed February 17, 2009

We stayed at the rundlestone lodge recently as part of our ski ing trip, the location of the hotel is slightly out the way of the main shopping area but is walkable (however during winter months wrap up warm!!!) on the plus side the ski bus stops over at the inns of bnff hotel which is literally a stones throw away.Overall we had a fantastic stay at the hotel all the staff from the cleaning team to reception and dining were all wonderfull, they were so helpfull, the fitness centre and pool/jacuzzi were very clean and very warm, the hotel offers fantastic value for money, and the jack pine restaurant has to be by far the best meals we had eaten in the whole of banff.

  • Stayed February 2009, traveled as a couple
    • Value
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Helpful?
Thank jamesspiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint John, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2009

stayed here feb 6-8 for the weekend,upon arrival i was immediatly upgraded to a suite(room 316) instead of the double room i reserved at no extra cost,with a loft and 1 queen and 1 king bed downstairs,loft with its own 1/2 bathrooms and tv were extremely clean and spacious,staff was very friendly,only dissapointment was no breakfast service in the dining room..underground parking very clean and secure,gym,pool and jacuzzi....i researched hotels months in advance to making reservations and this is a very good deal... will definatly be coming back.

  • Stayed February 2009, traveled with family
    • Value
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Helpful?
1 Thank flstfatboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
Reviewed February 11, 2009

Very hospital and accommodatiing staff...and the food was exceptional. The nights were cool enough to enjoy the gas fireplace in a comfortable setting with a full compliment of cable tv stations.

  • Stayed July 2008, traveled with family
    • Value
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Helpful?
Thank BaronToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rundlestone Lodge

Property: Rundlestone Lodge
Address: 537 Banff Avenue | P.O. Box 489, Banff, Banff National Park, Alberta T1L 1A6, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Banff
#6 Family Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Rundlestone Lodge 3*
Number of rooms: 96
Official Description (provided by the hotel):
Conveniently located on Banff Avenue only minutes from Downtown Banff, The Rundlestone Lodge offers a host of amenities including complimentary wireless, a fitness centre, whirlpool, swimming pool, conference facilities, and Bumpers the Beef House Restaurant. ... more   less 
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Also Known As:
Rundlestone Hotel Banff

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