Check-in time was limited to one hour between 4:00 and 5:00pm. We had to pay in cash, and I was not offered a receipt and had to go back and ask for one.
Our plans had changed and we were not able to cancel our second night, which was fair since it was last minute. The owner told us he would try to fill the room, and we understood that we would be refunded our money if he was able to fill it. He was able to fill the room for our second night, but instead of giving us back a full refund of $125. CDN he told us that he had "told the other people that they could have the room for $40."
I really can't stand being lied to, and I would rather Calvin just not give me back any money rather than lie. He knew that we knew he was lying and after some conversation increased the refund to $60.
I would not stay at the Banff Squirrel's Nest B&B again just on principle. Any of the amenities or helpful tips that we were given were over-powered by the cheap lies for a money grab. It left me with a bad taste in my mouth.