I booked a room at the Red Carpet in Banff for our 15 year anniversary. I told Yvonne (clerk) that we had a declawed cat we were bringing with us. I requested a balcony room overlooking Banff Avenue. She sent me a confirmation and the confirmation said nothing about the cat or the balcony. I phoned Yvonne back and reiterated we had a cat.... she said not to worry about it as she had put it in the computer. I also asked her again about the balcony as this too was not written on the confirmation. She said she cannot guarantee the balcony, but would recommend we arrive early and if a balcony is available... we would have it. We drove from Princeton to Banff and specifically left Princeton early with the hopes of arriving early in Banff to get a room with a balcony. Upon arrival, the General Manager looked in the computer and said that having a balcony room is not an option because we have a cat. The General Manager was not empathetic whatsoever to the fact that the Red Carpet was not standing behind what I had been told. Moral of the story... if you book a reservation and have a verbal or written confirmation, don't count on the Red Carpet honoring anything they tell you over the phone. You get what you get when you arrive. We paid full price for a main floor room with wallpaper peeling off the walls and a view of the parking lot. The General Manager could care less about our concerns. Yvonne was working the next morning and she was confrontational and unprofessional. We will never stay at the Red Carpet again and we are telling our friends and family of our unfortunate experience. On a happier note, other than the Red Carpet... we had a fabulous time in Banff celebrating our 15 year anniversary.
- Official Description (provided by the hotel):
- Locally owned and operated by the Irwin family, the Red Carpet Inn has a proud tradition of hosting guests from around the world! Just 2 ½ blocks from Banff’s famous downtown shopping area, the Red Carpet Inn offers excellent hotel accommodations for your Canadian Rockies holiday. With 52 well equipped guest rooms our friendly staff will help make your experience in Banff, Alberta a most memorable. The Red Carpet Inn is family friendly and offers Banff’s best value accommodation. ... more less
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- Also Known As:
- Red Carpet Hotel Banff
- Red Carpet Inn Banff
- Banff Red Carpet Inn