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“DOUBLE CHECK”
Review of Red Carpet Inn

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Red Carpet Inn
Ranked #28 of 33 Hotels in Banff
Stony Plain, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“DOUBLE CHECK”
Reviewed January 4, 2013

We booked our rooms at a rate of $150.00 per night over New Years. We never received a confirmation email, but we had a verbal confirmation of our reservation. After we checked out, we later discovered that we were overcharged for our rooms. When we called to rectify the situation, we were told that since they failed to produce a confirmation email or number, that we have no "evidence" and therefore couldn't get a refund on the overpaid amount. I was also informed that rate disputes happen every weekend, making me wonder how many others experienced this. The rooms were nothing special,cdefinitely not worth the extra $100.00 over the weekend. We rarely got parking, and had to park in nearby residential and walk. We will probably never stay here again, ever after being offered a discount for our next visit.

Room Tip: Make sure you get a confirmation email for "evidence"
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick L, Front Office Manager at Red Carpet Inn, responded to this review, January 7, 2013
At The Red Carpet Inn we greatly value our customers and therefore must apologize for any confusion which happened during our check in process. As mentioned over the phone all guests are shown the rate at check-in, then after we obtain a signature agreeing to the rate, a pre-authorization is taken on the guest's credit card. At checkout after confirming the rate a second time, a charge is put through on card. If you have any further questions or concerns I highly suggest you contact our General Manager at Gm@banffredcarpet.com. As discussed over the phone, we would love to have you stay with us again at a discounted rate.

Nick Law
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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631 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Western Australia, Australia
Level 6 Contributor
54 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 30, 2012

For the first time travelling, our room was upgaded from a 2x Queen beds to 3x Queens for the four of us. This was to accommodate arrangements by other guests, but we're not complaining. The room was very spacious and clean, and the beds were very comfortable. There was a coffee maker, bathroom amenities, free wifi, fridge and a temperamental safe. No iron. The bathroom was big, one of a few that had a ventilation fan. Though very basic, breakfast was included, which was nice. They had juices, coffee, cereal, bread, jams, margarine, apples and oranges. There was a small car park at the back, which we used, and also an underground one. The inn provides trolleys so guests can carry their luggage up the elevator and to their room in one go- we found this very handy. Unfortunately, our air conditioning unit wasn't working, so it felt hot in the room after coming back from a day of sightseeing. Walking distance to the shops was pretty good- definitely manageable and no more than 10mins or so. Would stay here again for something more affordable in Banff.

Stayed September 2012, traveled with family
Helpful?
2 Thank woozie3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 29, 2012

Was our first time in Banff, and we were travelling with a dog, this was a great choice for us (the price/the location)... It looks great from the outside, so close to "downtown" shopping/eating area, and the underground parking was a huge bonus. The room was very clean and pretty, the bed and all the pillows were SO comfortable, the washroom did its job! Definitely recommend this place. Felt like home. Only thing I would have to suggest is having a microwave in the room (as staying in a hotel, you're often eating out a lot and sometimes have leftovers.)

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sarahjrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick L, Front Office Manager at Red Carpet Inn, responded to this review, January 7, 2013
Hi Thanks for your review we are glad to hear that you enjoyed your stay with us and got to enjoy your time in Banff.
The hotel does have a microwave available for use in the breakfast room so feel free to use that next time sorry if you were not informed!
We look forward to the opportunity to have you stay with us again on your next trip to Banff.
Thanks!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 28, 2012

My bf and i stayed here Dec 20-21(just an over nighter). It IS a pet friendly hotel, i think we had a $10 pet charge, which is super cheap considering the other hotels (mount royal) chargea $25 fee for the pets.

i was SO appreciative of the staff here at the red carpet inn! The girl at the front desk ( i wanna say angela?? im sorry if it isnt right.. i meant to ask you your name for this exact reason!!) But the girl was incredible. She informed us that we are allowed to leave our little chihuahua luck in the room while we went and grabbed a bite to eat. And if we were more than 2 hrs, she would do a walk by and if she noticed any barking, that she would go into the room(with your permission- which we gave) and take the dog, see if she needed to go out side, and then out to the front desk to hang out with her. Which i loved. I knew lucy (our chihuahua) might get nervous or anxious, and would eventually start to whimper, whine and bark. When we got back from a great biyte to eat at st.james gate, there was our lucy, hanging out and LOVINGGGG that she didnt have to stay in the room!

the bed was comfy, the shower did its job, it was a great over nighter, thank you!! we will be back!

Room Tip: Head to St. James Gate Irish Pub for great service, great irish food and if youre lucky like we were...
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karismms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banff
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 13, 2012

Staff were friendly. They were also accommodating and helpful. Great location. Easy walk to centre of town. I would definitely book again. It may not have had a swimming pool but the staff assured us we could use the sister hotel's swimming pool for free which was right next door. The hot tub in the premises was enough for us. It was very clean and well maintained.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Marlyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 4 Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 10, 2012

If your simply looking for a clean, affordable place to lay your head while in Banff, the Red Carpet Inn is a great value for your buck. Pets are welcome, the rooms are comfortable and clean and the staff friendly. For winter stays I am not sure there are plug in's available for your car/truck, so you should call to confirm that if it is a need. This is the place I will continue to choose when in town for sightseeing and/or overnight trips.

Room Tip: Unsure about plug in's for vehicles. Pet friendly but check for charges/deposits..
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  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lora B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corlette, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 5, 2012

Stayed at the red carpet inn for 8 nights. Rooms are very comfortable amd staff are very friendly!
Location is perfect...2 blocks away from the busy town centre of banff.
As per a review below yes you can sometimes hear the trains horn but you would be able to hear it from any other hotel around here too so i would not fault the hotel on it at all!!its not their fault....
The only thing id suggest is your staff should have uniforms. I think it would not only make them feel more confident but id rather see them neat and tidy than in converse shoes, jeans and a tshirt. Coming from a hotel in Sydney i also understand how expensive staff uniforms are and it may not be in your budget. Just some food for thought!
I would definatley return. Thanks for everything

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chloe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Carpet Inn

Property: Red Carpet Inn
Address: 425 Banff Ave., Banff, Banff National Park, Alberta T1L 1B6, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #28 of 33 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Carpet Inn 2*
Number of rooms: 52
Official Description (provided by the hotel):
Locally owned and operated by the Irwin family, the Red Carpet Inn has a proud tradition of hosting guests from around the world! Just 2 ½ blocks from Banff’s famous downtown shopping area, the Red Carpet Inn offers excellent hotel accommodations for your Canadian Rockies holiday. With 52 well equipped guest rooms our friendly staff will help make your experience in Banff, Alberta a most memorable. The Red Carpet Inn is family friendly and offers Banff’s best value accommodation. ... more   less 
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Also Known As:
Red Carpet Hotel Banff
Red Carpet Inn Banff
Banff Red Carpet Inn

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