We booked our rooms at a rate of $150.00 per night over New Years. We never received a confirmation email, but we had a verbal confirmation of our reservation. After we checked out, we later discovered that we were overcharged for our rooms. When we called to rectify the situation, we were told that since they failed to produce a confirmation email or number, that we have no "evidence" and therefore couldn't get a refund on the overpaid amount. I was also informed that rate disputes happen every weekend, making me wonder how many others experienced this. The rooms were nothing special,cdefinitely not worth the extra $100.00 over the weekend. We rarely got parking, and had to park in nearby residential and walk. We will probably never stay here again, ever after being offered a discount for our next visit.
- Official Description (provided by the hotel):
- Locally owned and operated by the Irwin family, the Red Carpet Inn has a proud tradition of hosting guests from around the world! Just 2 ½ blocks from Banff’s famous downtown shopping area, the Red Carpet Inn offers excellent hotel accommodations for your Canadian Rockies holiday. With 52 well equipped guest rooms our friendly staff will help make your experience in Banff, Alberta a most memorable. The Red Carpet Inn is family friendly and offers Banff’s best value accommodation. ... more less
- Reservation Options:
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- Also Known As:
- Red Carpet Hotel Banff
- Red Carpet Inn Banff
- Banff Red Carpet Inn