The staff were rude and refused to help. Upon checking in the price they quoted me over the phone is not what they charged me prior to getting there . They charged me another $100 a night on top of this. Then months down the road I recieved my credit card statement and they had charged more to the card. When phoning the general manager they avoided me and never did get back to me so I talked to the day manager and she was very rude. She screamed at me and accused me of horrible crewd things with no knowledge of what she was speaking. This hotel is not what everybody thinks it is and i hope you dont book there as you will be very disappointed.
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- Also Known As:
- Banff Hotel Banff