We are three guys from the UK visiting Canada for our annual ski trip and third visit to Banff, when we arrived we discovered our ski tour company (Inghams) had incorrectly sold our package and were we due to get a two bedded room for three straight blokes.. not happy!!
Our paperwork clearly showed three beds but our tour company called Inghams couldn't or wouldn't help despite all but agreeing we were in the right and their paperwork was totally misleading.. luckily Barbara on reception was more helpful and sorted out a new room with three beds for a slightly higher rate but discounted. So a gold star for her and her customer service and a big black mark for Ski Inghams in the UK.
Room was good and clean and beds made up everyday and coffee replenished, I would recommend it but would suggest taking breakfast in the Caribou two doors up
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- Also Known As:
- Banff Hotel Banff