This was the most disappointing hotel of our trip. After reading the reviews I was expecting a very good hotel.
I was greeted at the front desk by the most unfriendliest of young ladies. She could barely manage a smile and checked us in without a single word. She simply gave me a key and told me the room number, no directions, no information on car parking, no information on the hotels proximity to the main high street, not a word about breakfast times - nothing!
I had to ask her if we could have 2 keys as there were four of us in the one room (every other hotel asked us at check in how many keys we wanted) She grudgingly got me another one, only for us to find that it was the wrong key. I also had to ask what the parking arrangements were (again, every other hotel had asked if we had a vehicle to park)
On getting into the room, more disappointment. It was the smallest room we had throughout our trip, it was very dated and not at all fresh and clean looking. The bedding was old and the towels were more like thin face flannels. Seeing as we had been given no hotel info from the front desk I thought I'd read the guest information folder that EVERY hotel room has. Not this one. I had to phone down to ask about pool/laundry facilities etc and had to pick up leaflets and a map downstairs to find out about restaurants/shops etc.
I found this hotel to be very inhospitable and in need of room refurbishment. I would definately not stay here again.
- Official Description (provided by the hotel):
- The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more less
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- Also Known As:
- Banff Caribou Hotel Banff
- Banff Caribou Lodge And Spa
- Caribou Banff
- Caribou Lodge Banff