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“Good Location, Very Good Food, Reasonable Price”

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Banff Caribou Lodge & Spa
Ranked #16 of 32 Hotels in Banff
Chicago, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good Location, Very Good Food, Reasonable Price”
4 of 5 bubbles Reviewed November 14, 2006

The hotel is on one of the main streets in town so I don't think there is a "view" from any of the rooms. (There are other hotels and motels up and down this street right next to each other. There are photos that make it appear like its by itself which its not.) We were actually at ground level, and facing the a residential street. But we were just staying one night, so having a "view" was not important. Because it was the middle of October between fall colors and ski season, the Keg restaurant was not crowded. The food was very good and the waitstaff was very attentive. The room was comfortable, had large bathroom, and the beds with the down comforters very relaxing. I enjoyed my stay very much.

  • Liked — Quiet and comfortable
  • Stayed October 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DeenaJeremy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (348)
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ENGLAND
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed November 13, 2006

This hotel has a good location in Banff and very easy to find from the Icefields Parkway. The beds in the rooms are very comfortable and the rooms are very clean. The Keg Restaurant serves good food and wine and there is a lovely big fireplace in the lobby with lots of sofas. The hotel has a spa which I heard was very good from another guest. There is a shuttle bus into town in the evening if it's too cold to walk, but is really only a 15 min walk into Banff. The toiletries in the room are from the Rocky Mountain Soap Co which is a lovely touch. I would have liked bigger windows in our room as they were pretty small and maybe a fireplace. Also the noise from the ice machine can be a bit much!

  • Liked — the beds
  • Disliked — small windows
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
2 Thank 5634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wales
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 29, 2006

we stayed at the Caribou Lodge for five nights and had a great time, the staff on the front desk were excellent, friendly and very helpful especially George and Jim, rooms were comfortable. The hot tub and sauna were a real treat after a long day walking in the mountains sightseeing. The Keg restaurant and bar being in the Lodge was brilliant I would recommend this hotel to all and can't understand the moaners. Would go back again to Banff and certainly stay at The Caribou Lodge

  • Liked — The friendly staff The Keg restaurant and bar the location good atmostphere
  • Disliked — could not find fault
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank dabthesaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed October 24, 2006

We are a couple from Paris. We spent five night at the Banff Caribou Lodge, and we found it really confortable, also if it is certainely a little expansive in regard to its quality. This hotel is not far from the center, in a large street with many other hotels. We didn't like decoration of the lobby, but it was spacious and confortable. There is a parking, not free, but very usefull, with elevators directly on the underground. Staff was correct. Restaurant expansive but nourishing! Rooms are large, confortable, cleans. Bathroom large and clean to.View on the Tunnel Mountain (and the street...). Not noisy. In conclusion, it is a good choice, no risk of being disappointed!

  • Liked — rooms, parking, elevators on the underground!
  • Disliked — decoration
  • Stayed September 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank alce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 bubbles Reviewed October 21, 2006

We stayed at the Caribou Lodge in Banff for two nights in September.

We found this hotel to be extremely expensive and over-priced for what you got. We decided to stay here because alot of reviews for other places in Banff on Trip Advisor complained about cleanliness and noise problems.

Our room was reasonably clean but small. The bed was comfortable but there was nothing special about our room. The foyer was impressive and there is a Keg restaurant that forms part of the hotel - we didn't try the food there though so we can't comment on that.

Our room did not have air conditioning or any way to control the temperature - only a small desk fan in the corner. This was another disappointment considering the price we paid for the room.

There were also noise problems here - you could hear the door to every other room slam shut which was a very annoying wake up call.

Word of warning - this is where all the parties on tour buses stay as well - so it gets extremely busy.

The location was good - only a short walk into town.

Summing up this place was not worth the money we paid to stay here - but I suppose thats what you get in Banff. Next time we go back to the Rockies we will probably give Banff a miss and stay in Canmore - where we found places alot nicer for half the price!

  • Stayed September 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Jez&Carly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingsteignton, Devon, England
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed October 9, 2006

Together with my husband and parents we stayed here for 3 nights towards the end of Sept. On arrival to our surprise we were told that there wasn't complimentary parking( one of the main reasons for choosing the hotel) and that it would be $5 a night. I know it isn't much but a bit naughty. Then we were offered to upgrade our room to a superior room and it would be only a $10 per night extra per room. We decided to do this as we thought it would be worth it for a better room and then the parking was suddenly complimentary. When we got to our room it was not to the standard we were expecting. The sink in the bathroom was chipped, the tiles in the bathroom were chipped, there were pictures missing on the walls and ripped walllpaper. Also the room was quite dark. My parents room did not have any chipped tiles but was still dark. We were told that if we upgraded we would be on the outside of the hotel and the rooms are light. I dread to think what the rooms on the inside of the hotel are like.Also the beds were not very big for a superior room. There was underground parking which is heated but the entrance to the garage is quite narrow and lots of pillars. We come from a farming backround so are used to driving big transport and manoeuvering it in small spaces but even we found it tight and most of the pillars have got chips from being knocked by cars in them.
I would recommend going into town for breakfast, we didn't and regretted it. The service on the first day was o.k. The second day it was below average with a bill coming to our table the same time as our food and our table being cleared whilst my parents were still eating, even though it wasn't busy. The final day we should have learnt our lesson but the waiter got the toast wrong! and then had to wait 10 mins to get the correct order and for my mum who only drinks hot water in the mornings it was impossible trying to get some of this. Service was very poor.
The reception area is good with a nice log fire and comfy chairs.
The only other good thing about the hotel is the free shuttle to the centre of Banff and it runs from 4pm-11pm with pick up every half an hour. the girl who drives the bus was very helpful with advice about where to eat and what to see.
If you are thinking of staying in Banff I would try another hotel.

  • Liked — the shuttle bus is really the only thing i can say
  • Disliked — the room, poor
  • Stayed September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank pole2pole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, England
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed October 4, 2006

Run down, in need of re-decoration. Carpets threadbare in places, corridors and restaurant was cold( it was warmer in the lift and the underground car park).Paper thin towels.
We stopped for 4 nights and for some reason the house keeping staff kept setting the alarm for 0745am and 12 midnight. When i complained they said there staff would never do anything like that. They replaced the clock because they said it must be faulty but it continued. Staff also came knocking on our door early morning wanting to know when we were leaving the room that day.
A hotel to avoid

Stayed September 2006
Helpful?
7 Thank Paul and Tammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Property: Banff Caribou Lodge & Spa
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Banff
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Banff Caribou Lodge & Spa 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Lodge And Spa
Banff Caribou Hotel Banff
Caribou Banff
Caribou Lodge Banff

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