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“very pleasant” 4 of 5 bubbles
Review of Banff Caribou Lodge & Spa

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Banff Caribou Lodge & Spa
Ranked #14 of 32 Hotels in Banff
Canada
Level Contributor
116 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“very pleasant”
4 of 5 bubbles Reviewed March 11, 2014

Nothing bad about this hotel, all positive. Only thing I can think of that was below standard is the fact that the underground parking stalls were very narrow, I mean VERY narrow and tight especially if you're driving a SUV or mini van. The breakfast buffet inside the Keg restaurant was excellent. It may or may not come with your room package, do check first. We had a room with a balcony facing the main street. But with good insulation, we didn't even hear the traffic going by. And the hot tub/pool is big and spacious. Highly recommend this hotel.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alvin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,845 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
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  • Dutch first
  • English first
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English first
Innerleithen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 9, 2014

stayed at the caribou for the second time and this hotel does not disappoint, excellent staff , yummy food served by the kegs excellent staff (mark.s, Rikki and the young ski guy cannot remember hisname) rooms clean and beds sooo comfy after a days skiing, lovely lobby with log fire and good efficient check in staff , all in all a great stay and will go again, WELL DONE CARIBOU LODGE !!
P.S give the keg staff a raise, they well deserve it!!!

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank janicepringle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed March 3, 2014 via mobile

Stayed here with my husband and daughter for 3 nights for a ski trip.
Pros: Keg restaurant
-nice hot tub
- beautiful foyer with nice fireplace
- nicely renovated bathrooms since my last stay in 2005

Cons: rooms are super small
- no fitted sheet on beds- the sheet kept slipping off, revealing a nasty plastic mattress topper under... Icky.
- we were given an "upgrade" to a balcony room, too bad it was directly over top of the parkade garage doors
- SUPER hot in the room, had to turn off the heat AND sleep with our balcony door open in mid winter.

Overall, staff were very accommodating and pleasant. The hotel has a nice ambiance and the smell of the fireplace is amazing to come back to after a long day of skiing.

Stayed February 2014
Helpful?
2 Thank Zoeybear123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 2, 2014

Had a great stay this weekend at Caribou Lodge. Very nice hotel and excellent service. James was the best, whether it was where to eat, places to go out or activities for the day he was there to help. Definitely recommend staying here!

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank al519867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 1, 2014

My wife and I are just back from a 10 day ski trip and had an excellent stay in this hotel. Check in was quick and efficient and staff were friendly and helpful throughout. We were booked in to a standard room but ended up in room 349 overlooking Banff Avenue with a personal balcony. Much better than I expected..! Breakfast is served in the Keg restaurant within the hotel and is either A La Carte or Buffet. We opted for the Buffet on each occasion which at $15.95 each was good value. Good selection of cereal, fresh fruit, breads pastries and croissants as well as the usual hot buffet offerings. Unlimited tea coffee and fruit juices. No issues with housekeeping who maintained our room to a high standard throughout .I also liked their ski storage facilities. We were assigned an individual locker with combination lock provided within their heated garage. Safe and secure and not the usual refrigerated conditions that I have experienced in some other hotels. I should also mention that the ski shuttle bus pick up and drops off right outside this hotel which is very convenient. The main town centre is a pleasant 10-15 minute walk (depending how fast you walk) and a free 'roam' bus pass was provided by the hotel which gives you unlimited bus travel in and around Banff. Welcoming log fire always on the go in reception area and room temperature was always pleasant even when it was -31 outside. Wi-fi was reliable and we never had any issues getting our devices connected. Free digital room safe which is ideal for those travel valuables. Hot pool and steam room are good for those cold days when you get back from the slopes. No problems getting our hire car into the garage for a couple of days which is provided free of charge to guests. Would thoroughly recommend this hotel to others and wish to extend my thanks to all the staff for making this such an enjoyable stay.

Room Tip: Can only comment on our room, 349 which was corner room with balcony overlooking Banff Ave. No compl...
See more room tips
  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 45Iain45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
170 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed March 1, 2014 via mobile

What a lovely hotel. It was a 10 minute walk from the centre of town, a walk we enjoyed on a daily basis. After a hearty breakfast we were picked up to go skiing. At the end of the day we went to the spa. The staff were very helpful and very obliging. I think we will come back to Banff and will definitely stay at the Caribou again. We loved it

Stayed February 2014, traveled as a couple
Helpful?
Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
birmingham
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 1, 2014

On the whole we really enjoyed our stay here. There are a few negatives that stopped me from giving the hotel a 5 star rating though.
Good:
Very quiet location in town.
Waiting and front desk staff are all friendly and helpful. Ask them anything, any time and they will be more than happy to help.
Rooms are a good size.
Free bus pass for local service.
Free hot tub &steam room.
Beds were comfy.

Bad:
It is very hot in the hotel and rooms have no air-con. You can the heating off and open the window, but then the smoke smells from the hotel's lobby fire come into the room!
House keeping is pretty bad, only just acceptable. The room maids failed every day to make the beds properly and the sheets came off in the night, exposing a bare mattress that is not too clean. The room looked like it hadn't seen a vacuum cleaner in a long time, a light coating of dust all over the room. Brightware (taps etc) and mirror in bathroom were never polished or cleaned during our stay.
Way too much chlorine is used in the hot tub and it made our eyes burn - so only used this once in a whole weeks stay!
I witnessed room service maid writing her own tips on the bills she had collected. In broad daylight in the lift, casually adding $3 to every bill that hadn't been filled in!

We really liked the hotel and can accept things like the heating and fire smoke are just the way it is. But i really do not think the housekeeping is up to par and needs some serious attention. We resulted to making the beds ourselves because the maids did such a poor job! If you pay on your room bill for anything please fully complete the form unless you want the staff to add their own tips!

On the whole I would honestly say it is worthwhile staying here and you could doubtless do worse elsewhere - they just need to improve in some areas (urgently).

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rolfaroo100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Property: Banff Caribou Lodge & Spa
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Banff Caribou Lodge & Spa 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Caribou Banff
Caribou Lodge Banff

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