My daughter and her partner stayed here for three day two nights and whilst they were perfectly satisfied with the staff, hotel and amenities the main reason for writing this review is to bring attention to the appalling lack of direction, information and support during what could have been a serious emergency situation. The hotel fire alarm system was activated at 12.15 am some guests, including my daughter left their rooms and made their way to reception, according to in room emergency procedures but here is the REALLY disturbing part of this whole scenario there wasn't one member of staff to be found ..... anywhere!! They waited in reception eventually the alarm stopped and they returned to their room, still without having seen, been spoken to or been re-assured that nothing was wrong or that it was in fact SAFE to return to their room by any member of staff. Fortunately there was no fire or danger, they were not to know that and spent very restless and disturbed night. No apology or explanation was given the next day either. Safety and the well being of guests should be paramount at all times.
- Official Description (provided by the hotel):
- The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more less
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- Also Known As:
- Banff Caribou Hotel Banff
- Banff Caribou Lodge And Spa
- Caribou Banff
- Caribou Lodge Banff