So upon arrival our vehicle with 4 snowboards located in the locked roof rack did not fit in the underground parking. We were advised there were lockers located in the basement to store our boards but further advised by the front counter staff that if they were left locked on the rack overnight there would be NO ISSUES as they have never had issues. We parked the vehicle and snowboards in the parking stall closest to the lobby entrance. Upon returning to the vehicle in the morning all 4 snow boards were stolen and the locks damaged. So I realize that this was ultimately our fault for leaving them there but thought after losing the 4 boards with a value of approximately 800 hundred dollars EACH the lodge would perhaps provide some sort of discount or complimentary...something which was not provided and when asked upon check-out the staff member (not the original one we dealt with) stated there was NO WAY that any of the staff would provide direction to leave them on the roof rack, she was adamant that there was NO WAY that any of the staff would tell us to do that...they did.
The hotel was nice, clean and fresh. Hot tub is located in the basement and is nice - no alcohol permitted. Lesson learned regarding the snowboard theft and that it was ultimately our decision to leave them locked outside...however we were disappointed that the hotel would not give any sort of discount or complimentary ....anything and or admit that anyone may have given us poor advice. Not likely to return merely because of the negative interaction with the staff member upon check-out.
All previous staff dealings were good.
- Official Description (provided by the hotel):
- The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more less
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- Also Known As:
- Banff Caribou Hotel Banff
- Banff Caribou Lodge And Spa
- Caribou Banff
- Caribou Lodge Banff