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“Fantastic Staff”

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Banff Caribou Lodge & Spa
Ranked #15 of 33 Hotels in Banff
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Fantastic Staff”
Reviewed September 29, 2012

Stayed here for 3 weeks in September 2012. We used as a base & did some touring. The staff are so welcoming & cannot do enough. Really helpful with recommendations on what to do etc. the free bus pass is a great idea but also the walk into town is only about 10 minutes which in the Summer is very pleasant. The rooms are lovely & the spa is a great attraction. Free coffee & tea in the lobby in the morning is a great added bonus along with the free wifi - with great connection speeds.
The beds are so comfy & the pillows are the most comfortable I have ever had in a hotel
The log fire in reception is a lovely welcoming site.
This hotel has a Keg on site - my recommendation is the bar. The food is the same as the restaurant & the service is great.
The spa is great - don't get confused by the photo there is not a swimming pool. The spa / hot pool is very large and can seat lots of people but if its quite you could do a few strokes !!!
Have visited Banff 10 times in the last 10 years
THIS IS BY FAR THE BEST HOTEL WITH THE BEST SERVICE
HIGH,Y TECOMMENDED

Room Tip: No air conditioning so if staying in the warmer summer months ask for a room at the back of the hote...
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  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Brynthewoofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review, October 1, 2012
Thank you for the great review! I have shared your comments with our Hotel and Restaurant teams and look forward to seeing you back for year number 11!
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High Peak U.K.
Level 5 Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 29, 2012

This was another great experience on our trip. The location is a good walk out but well worth it. We had free bus rides as the hotel gave out visiot bus passes. The staff and facilites were what we expected and were were pleased to be staying there.

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank bigbaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worksop, United Kingdom
Level 5 Contributor
63 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed September 28, 2012

Excellent location well away from the bustle of down town Banff. It was a 15 minute walk into town but the hotel provided you with a free bus pass for the length of your stay to go anywhere in the Banff town area. Buses run every 40 minutes up to about midnight and you can catch them within a 30 second walk away from the hotel so getting into town and back wasn't a problem. Our room was large, welcoming and very comfortable with 2 queen size beds. It was on the back so we had a small view of the park and the mountains, even though the window was a bit on the small size. The reception area was comfortable and welcoming with a large log fire. Staff as usual, for Canada, were very helpful and friendly. We had ordered room service for breakfast twice, one for "breakfast to go" and the second eggs and bacon. I didn't think the breakfast to go was value for money but the eggs and bacon etc were a good buy. Complimentary tea and coffee are provided in reception each morning for guests.
Dined in the Keg on a couple of occasions and found the only problem being portion size... they were massive so go with a good appetite. Staff in the Keg again friendly and helpful.
Would definitely recommend this hotel

  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank lindilou60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 28, 2012

We stayed here at the end of a cruise to Alaska and Rocky Mountaineer. It was a great end to a great holiday. The hotel is really lovely, the spa area a big bonus, the staff very friendly and helpful. The room was comfortable, well equipped and clean. We really enjoyed our stay here and would recommend it as a great place to stay in Banff which incidentally is one of the nicest placs we have ever been

Room Tip: We had a room on the side which was quite noisy
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  • Stayed September 2012, traveled as a couple
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Helpful?
1 Thank Jayneykul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 27, 2012

This was a well maintained, newly renovated hotel on the strip. However, (probably to maintain the quietness of the hotel, though greatly appreciated to be away from the extreme club noise in the wee hours unlike the downtown centre) it's missing something. Everything closed by 11pm, a little longer walk into town (10 min, still as close as 1/2 the hotels, but a pain in high heels), the bar in the Keg not so tempting. Their sister hotel 1 block closer to town had a better bar (Chili's) with the same amenities/cleanliness/newness, both strict on quiet policy. Remember to eat by 11pm in Banff!!!

Room Tip: All room areas seem to be quiet, views good from all sides, no noisy parking lots below.
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  • Stayed September 2012, traveled with friends
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Helpful?
2 Thank JoanneH02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Caribou Lodge & Spa, responded to this review, October 1, 2012
Thanks for taking the time to share your comments. I'm sorry we didn't meet your needs later into the evening! The Keg will be open with a limited menu between 10:30 and midnight but we're always happy to recommend delivered service (maybe not fine dining!) right to your door. We also have a downtown nightclub, Wild Bill's, which allows for hooting and hollering late into the evening - check it out next time your in town!
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Sydney, Australia
Level 5 Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed September 26, 2012

Beautiful, location appropriate interior. Rooms quite small but if you get one on the front side, the view is pretty. Rooms look like they've been recently renovated & had very comfortable beds. We had 3 rooms in different locations on the same floor and they all varied in light, warmth and space beware.
Restaurant is average. Very select food types. Room service was much better I thought & very efficient.
Front desk staff are friendly & helpful.
Car park is really tight to get in and out of in a big vehicle.
Town is about a 10-15 minute walk (5-6 blocks) away up the same street - flat sidewalk so easy.
Great lodge if you want to be close to town but not in the thick of it.

  • Stayed September 2012, traveled with family
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Helpful?
1 Thank Snelsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bury
Level 5 Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed September 24, 2012

Rooms were large comfortable and clean. Continental breakfast was poor with very poor baked goods. Hotel staff seemed unwilling to accept feedback about breakfast and insisted I spoke to Restaurant manager who was defensive. It is a good ten mimute walk to town which might be a drawback for some. The spa was excellent. Internet was good and free. Our rooms looked out onto the roof and smoke from the chimney tainted the smell in our rooms.

Room Tip: Try to avoid rooms looking onto the roof as you will get the smell from the chimney.
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  • Stayed August 2012, traveled with friends
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Helpful?
1 Thank BuryRowland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Caribou Lodge & Spa

Property: Banff Caribou Lodge & Spa
Address: 521 Banff Avenue | Box 1070, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Banff
#7 Business Hotel in Banff
#10 Romantic Hotel in Banff
#11 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Banff Caribou Lodge & Spa 3.5*
Number of rooms: 190
Official Description (provided by the hotel):
The Banff Caribou Lodge is centrally located on Banff Avenue, Banff's main street. It offers the Keg Restaurant, Red Earth Spa (a full service spa), free underground parking, free wifi, fitness room, hot pool and steam room. This lodge type accommodation has a large and inviting lobby to greet you to Banff. Enjoy your stay. ... more   less 
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Also Known As:
Banff Caribou Hotel Banff
Banff Caribou Lodge And Spa
Caribou Banff
Caribou Lodge Banff

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