We arrived after hours at Johnston Canyon resort, Office closes at 10pm. The staff left us our keys with a letter pinned up to there after hours bulletin board. So we thought everything was fine, well upon inserting the key into our cabin door we heard voices inside... Someone had made there way into our cabin earier that evening and decided to stay!!! The people in our cabin came to the door as we were trying to get in and mentioned that they had wondered into the wrong room! As it was late they gave us there key to there cabin so we would have somewhere to sleep. Well let me tell you there cabin was AWFUL!! now I can see why they took ours. Long story short the staff didnt lock the doors after house keeping left, so you never no what to expect. In the morning once the office opened at 8 am the staff made the necassary changes so we could get the room we had reserved. It sounded as if they were sincerely sorry for this mix up and we wouldnt have to pay for the first night, Well upon checkout we did pay for it!!!! NEVER AGAIN
- Official Description (provided by the hotel):
- Banff cabin and cottage/chalet rentals between Banff and Lake Louise. ... more less
- Reservation Options:
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- Also Known As:
- Johnston Canyon Hotel Banff