i live in Edmonton and come down to banff with friends on a monthly basis to ski and enjoy the scenery. We usually look for hotels of good value which the homestead offers along with reasonably spacious rooms too which we've been extremely pleased with. Housekeeping was very friendly and accommodating however the front desk staff was not friendly or welcoming at all. The girl working the front desk was full of attitude and never smiled once when addressed with our questions and seemed to be annoyed by our presence. And when we asked if there was a manager around to speak to, she claimed to be the acting supervisor and is the only person in charge. You'd think a major hotel establishment like the Homestead would have upper management readily available.
Aside from that our rooms were comfortable and clean.
- Official Description (provided by the hotel):
- "Located downtown, Free Parking, Access to Indoor Pool & Jacuzzi across the road at The Banff Park Lodge. Pet Friendly, Non-smoking; Each room is equipped with a small refrigerator, coffee machine, TV, phone and hairdryer." ... more less
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- Also Known As:
- Homestead Hotel Banff