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Hidden Ridge Resort
Ranked #14 of 33 Hotels in Banff
Reviewed June 21, 2007

This was a one night stay at the end of our holiday and although the location sounds good, somewhere in the town would have been a lot more convenient. The accommodation is OK but we stayed at plenty better places for less money - maybe is just the Banff factor. Driving and parking in town this summer is something to take into account as the centre of Banff is being dug up and so it can get chaotic at times. It's a little too far to walk but you do get a bus pass if the times are convenient. On the plus side, the staff were so helpful although on the negative it did feel a bit like a small holiday camp.

  • Stayed: June 2007, traveled as a couple
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1  Thank OxfordshireCooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,959 - 1,965 of 2,074 reviews

Reviewed June 21, 2007

I enjoyed the ride up the mountain. The setting is beautiful. Stefan (desk reception) could not have been more helpful. He explained all services available, including the shuttle service to town. We did not use this, as our stay was short, but thought it a great idea. We had a delux 1 bedroom condo which was clean and well appointed. Complimentary firewood.
The only negative was some noise. We could hear the family above us, a small child crying. When discussing this with Stefan, he kindly moved us to another room. Very nice of him, and it did help. I can see tho, that this would be a problem on a party weekend, which could include me ... but you don't want to be bothering other people.
They seem to have a good varity of accomodations available, so I would guess if you booked early you could have a good choice.
Very, very nice place, I would go again, and reccomend to friends (as I already have).
Pat, from California

  • Stayed: June 2007, traveled as a couple
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2  Thank goodinlvn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2007

We stayed at the Hidden Ridge Resort in late May '07 for two nights on our honeymoon, and had a great time! We rented a one bedroom + loft, and it was clean, modern, and comfortable. The staff was genuinely friendly, and very helpful. When I called the front desk asking if there should be a baking sheet included in the kitchen, they quickly sent someone over with one that was brand new, tags and all. Views from our balcony of the mountains were beautiful, although
if you were to rent one of the one bedroom apartments on the ground floor there would probably not be views as nice. My one complaint agrees with the others that noise does travel between units. We could
almost make out words from the unit next to us, I cannot imagine if we had one above us. But we are heavy sleepers and all went well! Would stay here again, definately!

  • Stayed: June 2007, traveled as a couple
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3  Thank bluesun723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2007

I don't really have much to say about this condo. The condo was clean, comfy and spacious, so I have no complaints there. The only small problem was the location into town as there are many other better located properties - however, we chose this one for the price and location was the compromise!

I would reccommend the condo for a good value, no frills experience.

  • Stayed: December 2006, traveled as a couple
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1  Thank Keen_Bean_Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2007

We stayed at Hidden Ridge during the last week of March in one of the 2 bedroom + loft condos. They are laid out exactly as described on the hotel’s website. We had no problems and wouldn’t hesitate to recommend these accomodations to others.

There is a long review a couple down from here that gives an excellent overview of Hidden Ridge called Modern and Clean Condos Outside of Banff Town. It is a very accurate representation.

There is a small grocery store and liquor store a 3 minute walk from Hidden Ridge. If you run out of something there is no need to hike all the way back into Banff proper for supplies.

We had minor issues which were dealt with quickly by management: towels (who doesn’t need more?), no washing detergent, missing ironing board, and the like. Easy stuff to remedy that everyone encounters at every hotel.

There are a number of reviews that complain about the overwhelming smoke smell in the unit. And on first entering the condo, I thought to myself,”Oh cr*p. Here we go.” There was a distinct smell of smoke. However, after opening the porch door and letting the place air out for 10 minutes we never gave it another thought for the rest of the week. Not one person made a comment and I can’t remember smelling smoke after that.

The most difficult part of the condo is the kitchen. Perhaps I’m spoiled by a large home kitchen and really good equipment but it is a bit cramped trying to cook for 8 people in this place. It’s possible, but challenging.

While not quite complaints, there are a number of things that I would include as suggestions to the management to improve the place:

1. larger garbage cans. Who cooks for 8 and can put all the waste into a small bathroom sized wastebasket?
2. better/more kitchen equipment. Chopping with crappy knives is a chore.
3. larger fridge. It’s tough to store food for 8 people (and a dozen beer) in a small fridge.
4. closet space. Simply put, there is none. You are living out of the bureau and your suitcase. There’s really nowhere to hang shirts, pants, etc. I don’t mind this when I’m only staying one night, but when I’m there for a week I like to unpack and set up house in the bedroom.

PS. The TVs are a bit wonky. The channel changer only advances up to about #40 and then stops. But if you punch in channels number by number you can find channels above #40. Very helpful if you are trying to track down sports scores at 2 in the morning!

PPS. There is a free shuttle bus that runs into town on a regular basis. It’s a great service and saves you the $7 that a cab will cost. We were regulars on the 9pm service. Vive le Rose and Crown!

  • Stayed: March 2007, traveled with friends
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3  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2007

We stayed at this hotel in the 1st week of february for 4 nights. We had a room with a loft, which could have accommadated up to 8 persons but we were only 2.
We did not ask for our rooms to be cleaned up since we did not use the kitchen and did not want to pick up after ourselves. The room was clean when we came in but not extreamly clean like some people would like it to be. We did not mind.
The hot tub was great but did get loud in the evening because everybody seems to end up there and talk, we liked it.
The fact that the public bus pick-up was right there was a plus for us. Taxi fair to go in town was around 7$cdn. The walk down town was about 8-10 min. But the walk back up to the hotel was a little harder since your going uphill.
The nights were peaceful and the view from our patio door was great beautiful montain peaks.

Stayed: February 2007
2  Thank mmkwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2007

We stayed at Hidden Ridge, Banff, for 10 nights (skiing) at the end of Jan / start of Feb 2007. We made our booking through "Ski Big 3", and got one of the newer 6-8 person condos for around $CAN 300 per night.

Our group was 5 strong, and although the condos suggest they will accommodate up to 8, we thought 6 was the most they would take comfortably.

The location

Hidden Ridge is located up the hill from Banff town near a couple of other "resorts" - it is about 5-7 mins car ride, and you wouldn't want to walk it as it is a pretty steep hill at parts (never mind the cold!). There's plenty of free parking in Banff town though.

If you prefer there is a regular bus service, or a taxi costs about $CAN 6 (under £3) each way.

Being away from town, it is much quieter than some town resorts, so much so that we saw a wolf and a couple of deer roaming around (doubtless on the hunt for left-over food).

However, at weekends it got a bit noisier as the place got full, including with some slightly rowdier groups like stag parties. It also made it slightly crowded with cars - we often got back in an evening to find that someone had nicked the parking space next to our condo. That doesn't sound bad, until you realise that the bedrooms are on the ground floor about 10 feet from "your" parking space - we were woken one night at 5 am by what we thought were early rising skiers, but which turned out to be other guests who'd gone to sit in their big 4x4 for a smoke (engine running and lights on!) for about 20 minutes!

Banff itself is the ideal location from which to access the local ski areas of Norquay, Sunshine and Lake Louise (Lake Louise has a "village" but it is so small, you'd see it all in 5 minutes). The ski area and Banff are so good that they were recently voted the world's best ski resort.

The site

The site itself is pleasant and clean, with the condos and other accommodation arranged around a circular road through the site. In the middle is the large (and very welcome) hot tub - which can get busy on weekend evenings especially. You can see a plan of it on their website.

The hot tub was great, save when it was overcrowded with frat boys on a weekend outing. At times it also ran out of towels, which was not fun given that you have to run back in the cold to your condo. One of our group also ripped his swim trunks on some badly maintained tiling.

The accommodation

There are a few different types of accomodation at Hidden Ridge. There are older "A" frame buildings which others have written about - they looked okay from the outside, but were clearly older. There are also apartments/studio type blocks, though we were glad not to stay in them as we've read that they can be pretty noisy from above.

We stayed in one of the newer (I'd guess 2 years old) modern condos. These are arranged on 3 floors, and the condo is itself half of the building "block" it is in (the other half being another condo). However, this might make it sound bigger than it is - as I said, we reckon 6 people tops could get in comfortably.

There is apparently a higher grade of condo which is the entire block size, so if you have a group of 8 or more, we'd suggest you go for that, assuming they are not ridiculously priced. For 6 or less, our type was fine, save that there was very little storage given the number of people they are said to accommodate. Given that most people come here to ski, it was an odd omission that there was little space for hanging up ski gear or putting ski boots etc.

The rooms

The condo had 2 bedrooms and a bathroom (shower only) on the ground floor, as well as a small hanging space for coats/boots.

One small concern was the window vent on one of the bedrooms - the exterior window was a full door length in height and only locked in place with 2 plastic clips - if anyone got through that (very easy probably), then only a mesh screen would be between them and your valuables. That said, we didn't have any problems.

Up the stairs was a further bathroom (bath with shower over, and the washing machine/dryer) - our only gripe here was that the bath/shower didn't drain properly, so taking a shower left you standing in a few inches of water by the end.

On the first level, there was also the kitchen and living area. Again, for a condo said to take up to 8 people, we thought this was a tad small (though it was fine for 5); for example, there is only a sofa that seats 3, and the dining table only has 6 chairs, which we thought was a bit of a give away.

The living area had a small balcony off it, though it was so cold we never used it. It also had a good size flat screen TV, DVD player and open fire with wood and kindling supplied.

The kitchen was a full kitchen with hob, oven, grill, microwave, fridge/freezer and dishwasher. If you wanted to be, you could be fully self catering. We had no problems with it, and anything we left in the sink was also cleaned up by the staff daily.

The mezzanine level is accessed by a further staircase, and is open to the living area below. Ironically this has most space for hanging and storage, as well as containing 2 Queen size beds. Being open, it obviously meant that whoever was in it couldn't go to sleep until everyone else had gone to their own bedroom. Its also worth bearing in mind that the sofa bed in the living area isn't private for the same reason.

All bedrooms had their own TV, but Canadian TV was not that great and we were so tired we hardly switched them on. The fittings were also very nice and as modern as you could want them to be.

Cleaning etc

The rooms have a general service (basic) every day, and a full clean (Vacuuming, clean sheets etc) every 3 days. Also, if you left the towels in the bath, they'd be replaced, as were the free toiletries every day. The only thing not cleaned was the fireplace, but that was small potatoes really.

Overall impression

For a group outing Hidden Ridge was ideal. If you are a party animal, you might want somewhere in town. For couples after a romantic trip, it wouldn't be my first choice. With all the stairs etc its also only for the able bodied.

Enjoy ! (and please leave me a thumbs up if this was useful!)

Michael

Stayed: February 2007
34  Thank LawyerAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#4 Romantic Hotel in Banff
#4 Business Hotel in Banff
#4 Family Hotel in Banff
Price Range: $146 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hidden Ridge Resort 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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