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“Excellent choice for Banff”

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Hidden Ridge Resort
Ranked #15 of 33 Hotels in Banff
Ontario, Canada
Level 5 Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Excellent choice for Banff”
Reviewed August 8, 2010

I reserved the Deluxe One Bedroom Loft Condo for our family vacation in July. There were five of us and there was plenty of room for all of us.
At check in we were greeted by a friendly gentleman who provided the best check in experience we had on our vacation. He provided a wealth of information to make our stay comfortable and enjoyable.
The condo had two beds and a bathroom in the loft and a bedroom with one bed, bathroom, full kitchen with dishwasher and living area with a wood burning fireplace on the main level. There was also a spacious balcony.
The free wireless internet signal was strong and worked well.
We found the condo to be quiet at all times during the day and evening.
The pool and hot tub area looked very nice and overlooked the mountains. It was very a very relaxing spot to sit and enjoy the scenery.
In the front office area there was free coffee available, free newspapers and there were also free bus passes available if you wanted to take the bus into town from the bus stop at the resort. There was also free firewood and kindling available for the woodburning fireplaces.
The condo was not air conditioned. It got quite warm when we were there and it was quite warm the one night in the condo since it didn't cool down much. There were fans available in the condo to use.
We enjoyed our stay at Hidden Ridge. It was one of our favourite stops for our vacation. I would recommend Hidden Ridge to anyone who is looking for a comfortable relaxing stay while in the Banff area.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank RKKJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Worcester
Level 5 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 8, 2010

The location of Hidden Ridge out of the town centre is not a problem due to the regular shuttle bus but the trees surrounding it making it "hidden" are! Our apartment was so dark that we needed the lights on constantly during the day. It didn't bode well when the first remark of the receptionist was "your apartment has a view but it is blocked by trees" - he, of course, wanted us to upgrade to a better apartment at the cost of $200 - but to point out the disadvantage straight away made us feel like we had been given the worst one! (we declined the upgrade)
We also decided that Hidden Ridge cannot count - the accommodation sleeps up to six (two bedrooms plus sofa bed) and there is dining seating for six but only the sofa bed for all 4 of us to squeeze on to in order to relax and watch TV! there were 3 chairs on the balcony and only 2 wine glasses!
The pool and hot tub are great and other facilities excellent. Apart from the check-in, the service was excellent and staff very helpful.
We rated low on sleep quality due to the noisy trains (sounding horns many times while passing through) hourly during the night - 4am, 5am and 6am woke us every night - although we suspect this is a problem throughout Banff! Take ear plugs!

  • Stayed July 2010, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank tamgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 7, 2010

We stayed in a 'deluxe' one bedroom apartment - these are situated on the ground floor and so had a patio rather than a balcony. It also meant that we could hear the somewhat excitable children in the apartment above us. However, given that we had a cracking thunderstorm during our stay, the noise didn't bother us too much. The apartments are cozy and have good self-catering facilities, though some of the kitchen units are starting to look a little worn. The staff in reception responded really well when we asked them to sort little niggles, such as the hairdryer they supplied blowing the fuse and turning all the lights off! The bedroom was comfortable and we got a very good nights sleep. Although we stayed here in the summer, we made use of the fire, for which free firewood was supplied. We didn't however use the on-site hot pools, as the cloudy and stormy weather didn't encourage to get into our swimwear. We were happy to be away from the hustle and bustle of Banff as we could relax in the peaceful surroundings, but if you want to be centrally located, this isn't the place for you.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NeedaSeaview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inverness Scotland
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 6, 2010

8 of us stayed in a 3 bedroom lodge which was spacious enough for all of us and had everything we needed for our 5 day stay.(Especially the washing machine and dryer) Staff onsite were excellent and couldn't do enough to help us . The complimentary bus to town, which takes 5mins, made the slightly out of the way location easy to get to downtown Banff

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HighlanderNo19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 4, 2010

I totally agree with Brekat's review. We stayed in one of the one bedroom basement condos too and had similar problems.

Cons
-Condo feels cramped and claustrophobic due to the basement style
-Resort is cramped - they really packed in far too many units to make it comfortable.
-Parking spaces are narrow and hard to find near your condo
-Curtains in bedroom are not long enough so the lights inside the resort stream in keeping you awake. Also right below parking area so you get noise from people walking to their cars in the morning. You also want to keep the curtains closed permanently.
- Views from the condos are not spectacular. Lots of trees block the mountains.
-the hot tub is packed
-always felt like people were around. Not a romantic secluded get away!
-OVERPRICED
-need 4 days for grocery delivery. We booked late so missed out.
-heating isn't good - cold in the bathroom, hot in the bedroom etc.
-Can hear people upstairs
-wanted to keep curtains closed all the time due to people walking around and being able to see in


Pros
Front desk staff were nice
Kitchen facilities
Wood fireplace with provided wood and matches.

Banff is actually a nice little town. I suggest staying there or even Canmore just outside Banff is also nice for its facilities and easy for exploring the park. Probably cheaper too.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank bluejay82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 6 Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 2, 2010

We spent four nights at Hidden Ridge, in a queen one bedroom. I would say the best thing is the quality of service received from all employees who we encountered. Kim at check-in was amazing - she detailed all kinds of information for us, and when we mentioned the next day was my husband's birthday, she had a lovely handwritten card and a bottle of wine delivered to our room. The housekeeping staff was also very friendly.

The location is beautiful, and the bus into town was most welcome when my husband had other plans for the day. We were delighted with our stay, and were sad to have to leave.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank delphi11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elk Poin, Alberta, Canada
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 2, 2010

Been to lot's of hotels, i would have to say value is pretty good for what comes in rooms, my children enjoyed the stay very much and hotel staff were courteous at all times, you also get a free pass on bus which takes you downtown which my children used to their full potential, The only knock i would give is that it does not have any air conditioning, think these rooms are more geared for winter activities than anything, but it does get pretty hot in banff in summertime,

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelliingPants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hidden Ridge Resort

Property: Hidden Ridge Resort
Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#4 Family Hotel in Banff
#4 Business Hotel in Banff
#4 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hidden Ridge Resort 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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