As the title indicates, I am thoroughly impressed with the service provided to me here at Hidden Ridge Resort. Having been in the service industry before, I know good service when I see it. The staff here are genuinely friendly and helpful. I came in with a rough itinerary and one front desk clerk enthusiastically helped me filled out the details - a sign that she enjoys her job. The room given to us had all the essentials. We had a stove top, oven, fridge, microwave, toaster, dishwasher, and all the kitchen utensils one can think of. It's truly a home away from home. Heated floor was a nice touch! I would definitely recommend this resort to anyone traveling to the Banff area. It's 5 minutes away from downtown. You also have complimentary access to the hot tub with an amazing view of the mountains. Trust this stranger, you wont regret booking here.