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“Close enough to town yet away from it all”

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Hidden Ridge Resort
Ranked #15 of 33 Hotels in Banff
Reviewed June 20, 2013

Stayed two nights with my kids and thoroughly enjoyed this property. Rooms were spacious enough and very clean. Enjoyed the fireplace (free firewood) and kitchen. I pre- ordered the breakfast groceries and found that cost better than the Safeway in town. Nice pool too, but small.

  • Stayed: June 2013, traveled with family
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2  Thank ozdess9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this reviewResponded June 25, 2013

Thank you for your review. We are very happy that you and your kids enjoyed your stay. Come back soon!

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1,280 - 1,286 of 2,136 reviews

Reviewed June 19, 2013

We reserved our room at the Hiden Ridge Resort based on the good reviews in Tripadvisor. On the positive side, the staff were excellent. They were friendly and very helpful. However, the room was cramped and dark. There was a leak in the kitchen that kept the floor wet. The noise from our neighbors kept us from sleeping well.

  • Stayed: June 2013, traveled as a couple
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3  Thank Mavrik2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this reviewResponded June 25, 2013

Thank you for your review. Since we strive for perfection in all that we do in the resort, we apologize that your stay wasn't great. We aim to exceed all of our guests expectations and to provide with an excellent stay every time. Did we have the opportunity to address the issues you had with the room, the ktichen and your lack of proper sleep? I would like to believe that given that opportunity, we may have been able to improve the quality of your stay. Had you wanted to discuss this further, I would be happy to make myself available.
Kindest regards,
Peter DuBeau
General Manager

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Reviewed June 19, 2013

We had the best holiday ever. Banff is spectacular! Views are amazing and breathtaking, from our room and surrounding areas. The staff were friendly and informative and made our stay a memorable one.

Beds were comfortable and made us feel as though we were at home. The location is ideal as it away form the main streets of town, but very easily accessible by bus or walking.

We will return and ensure all of our friends and family will make Banff one their must see places to visit.

  • Stayed: June 2013, traveled with family
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2  Thank BuendiaFMNAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this reviewResponded June 25, 2013

Thank you for the great review. You will never forget your first trip to the Rockies! Your kind words in regards to our staff are certainly appreciated and well received. Whether it is your first time in the Rockies or your twentieth, we strive to ensure that we are well enough informed, eager and able to assist you and all of our other guests in any way necessary to ensure the quality of your stay is only of the highest calibre.

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Reviewed June 19, 2013

My husband and I went to the Canadian Rockies for our 1 year wedding Anniversary and stayed at the Hidden Ridge Resort for 2 nights. Our stay was absolutely fabulous. We stayed in the Deluxe One Bedroom with Loft Condo. It was very clean, peaceful, cozy and comfortable. The kitchen had most everything we needed to make a basic breakfast/dinner. Also, the front desk was so helpful with the million questions that we asked. We can't wait to go back and stay here again.

Stayed: May 2013, traveled as a couple
2  Thank Sharanya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Overall this is a great place. The staff on check-in were very helpful and friendly. Turned out we shared our stay with a bachelor and a bachelorette group, so the noise level was quite high in the evening. A couple people complained on check-out the next morning, and unfortunately the staff was less than sympathetic. The room was a little dated and could use a reno - carpet, paint, cupboards, etc. Regardless, it was still quite comfortable. Would go back.

  • Stayed: June 2013, traveled with family
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1  Thank JMSYYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2013

A nice hotel. we got 50%off special rate of up grade the room. coz we booked the room with 1.5 bath room only at the beginning, so chosen to up grade to 2 full bath room. the room is wonderful with great mountain view. it is also clean and tidy. However the first night, one of the hot water of the shower was not functioning, the staff and supervisor were very helpful, the issue was fixed. And we enjoy the resort very much. We will come back again.

  • Stayed: June 2013
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1  Thank ptesther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

We stayed here for 3 nights and were very impressed with how friendly and helpful the staff were. They could not do enough for you. The views were amazing from up here and it was all the little touches that made this resort... Firewood and logs were available free, there was free transportation into the town centre (only a 10 min walk away), bike hire was half the cost of what is charged in town.

The only reason I gave it a 4 and not a 5 is because we had a ground floor lodge and the neighbours upstairs were so noisy that I did not sleep well. The bed sunk slightly in the middle too.

Value for money though I would highly recommend this resort and would suggest you ask for a lodge on the first or second floor. I would certainly come back when we return to banff!

  • Stayed: June 2013, traveled as a couple
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1  Thank Wigs2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiddenRidge, General Manager at Hidden Ridge Resort, responded to this reviewResponded June 17, 2013

Thank you very much for your review. I will personally ensure that our staff is recognized for their contribuation in making your stay more memorable. I am sorry to hear that the quality of your sleep was not as high as it should have been. We strive for perfection and I am sorry to see that we missed the mark here. The two rooms types that are on the ground level are the deluxe one bedroom condo with one queen and the deluxe one bedroom condo with two queens. All other room types have balconies rather than patios and present upper level accomodation. We look forward to welcoming your back in the future.

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Additional Information about Hidden Ridge Resort

Address: 901 Hidden Ridge Way, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites
Hotel Style:
#4 Family Hotel in Banff
#4 Romantic Hotel in Banff
#4 Business Hotel in Banff
Price Range: $151 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hidden Ridge Resort 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more   less 
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Also Known As:
Hidden Ridge Hotel Banff
Hidden Ridge Resort Banff
Hidden Ridge Banff

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