I initially booked this resort based on the reviews and guest rating on Trip Advisor. I typically like to stay at places that are rated high by guests which the Hidden Ridge Resort is, but in my case I felt that our stay fell far short of my expectations.
I booked a one queen bed condo for a week at Hidden Ridge. What isn't apparent by the reviews nor the hotel's website is that all delux queen condos are on the bottom floors of the lodges with larger loft condos above them. I booked a room with one queen bed because it was just me and my husband and we planned to be out skiing most of the time. I did not think the amount of noise would be THAT bad. However, being in the basement with a family with kids staying above you was horrendous. You hear every step, door slam, loud tv and kids screaming. My husband and I did not sleep the first 2 nights.
We checked into the resort on a Friday night and what people failed to mention in their reviews is that the resort turns into a giant fraternity party during the weekends in the winter. There were young, drunk co-eds running and screaming about. There was even a fight at 2:30 am one night that went on for at least a half hour before anyone did anything about it. It was clear that because of the condo-like setting, young college aged kids from Calgary come to the resort and cram as many people as they can fit into the rooms. This is evident by the lack of parking at the resort as well.
The hotel staff assured us that come Sunday night the resort would clear out and would become quiet. They were right about that. By time we had come back from skiing the resort was nearly empty.
However, given the fact that nearly most of the resort was vacant, it did not stop hotel staff from putting a family of 6 in the condo above us Sunday night. My husband and I are laid back people, but given the fact that we hadn't slept since checking into the resort because of the noise level, we were maxed out. My husband called the front desk and spoke with David about the noise levels coming from the condo above us. David is what makes this place a top rated resort. Without question, David upgraded us for free to a large loft condo immediately and apologized for placing a family of 6 in the condo above ours. We were so happy and so grateful to David for the upgrade. We finally were able to sleep and enjoy ourselves.
The larger condo was really nice and perhaps worth spending the extra money on for the space and peace.
There are 2 underground parking garages that are heated. They are small so parking a big truck was a little tricky.
The staff were very nice and aimed to please
The resort is in a great location and you can walk into town
There is a lot of wildlife around the resort but be careful if you have small kids and dogs. We came into contact with many coyotes.
It turns into a giant college party with a lot of noise on the weekends
The hot tub is usually packed with people and to compensate they dump too much chlorine into it.
The bottom level condos have terrible sound issues.
The condos do not get cleaned daily.
I think the resort is over priced for what you get.
- Official Description (provided by the hotel):
- Tucked away on Tunnel Mountain, Hidden Ridge Resort is quiet and secluded with some of the most spectacular views in Banff and the Canadian Rockies. The modern condos feature wood burning fireplaces, full kitchens and patios or balconies. Take a stroll along one of the many hiking trails around Tunnel Mountain that start outside your door. The tranquil and secluded setting makes it one of Banff's best-kept secrets. Only a mile from downtown area. ... more less
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- Also Known As:
- Hidden Ridge Hotel Banff
- Hidden Ridge Resort Banff
- Hidden Ridge Banff