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Reviewed 3 weeks ago

The gold floor is definitely worth the extra money. Rooms are nice but the reason I say it's worth it is the staff. They are exceptional. From every angle they were excellent - the concierge, the lounge managers and staff, housekeeping. Warm and welcoming always with a smile on their face. My friend and I were there to celebrate her upcoming marriage and for a "trip down memory lane". We worked there in 1975-76 and I personally hadn't been back since then. Wow on the changes but all good. Spa treatment was disappointing - not worth the money. Perfectly fine facial with no complaints but not exceptional with any "wow" which is what you'd want for a facial that once you do mandatory 18% tip was over $300. I'd suggest to management that you think through treatment experience and try to make it stand out more as special. Kind of cattle car feeling waiting in small area, rooms are not exceptional - dorm like feeling. LOVED the spa itself - highly recommend spending money to access for the day while you are there. Well worth it.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank NorthBayVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
banffmanagement2016, Public Relations Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to share your experience at the ‘Castle in the Rockies’. What a wonderful occasion, thank you for choosing to spend it with us here at the Fairmont Banff Springs! How lovely to have a previous colleague visiting the hotel after so long, we are delighted to hear that you enjoyed the changes that have been made since your last visit in 1976. Our teams are very passionate about providing each guest with a truly memorable experience and we are delighted to know this is the impression you were left with after staying on our Fairmont Gold Level. We appreciate you providing your honest feedback about your spa treatment as it is valuable for our teams to continuously improve on the guest experience. We are delighted to hear you enjoyed spending time in the spa itself! The spa pools are certainly are the best way to soak in the mountain views aren’t they? We hope you are able to join us again soon!
- Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Lovely hotel, great staff, grounds, views... but they book conventions with live bands both Sat and Sun night that play till 11 and a bit beyond. Sitting in your hotel room having having paid $ 500 + listening to the base pound away through the walls and they offered earplugs???? It turned our lovely weekend at the Fairmont into a couple of nights at the Holiday Inn near the truck stop. Saturday I tolerated, it’s the weekend, but then Sunday night too? Be careful what nights you book and what floor they promise you.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
1  Thank johnurban2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
banffmanagement2016, Public Relations Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Hello johnurban2018,

Thank you for taking the time to leave a review of your recent stay here at ‘The Castle in the Rockies’. We are disappointed to hear of the challenges you experienced and would agree this is not the standard of service we know we can live up to. We appreciate you bringing your concerns to our attention prior to your departure for us to ensure that your further travels with Fairmont Hotels are not impacted. We now have a procedure in place to monitor the noise levels of an event to ensure we are taking correct measures to ensure guests comfort. Thank you for providing us your feedback, your input is valuable to our teams as it allows us to grow from this experience.

-Fairmont Banff Springs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I went here one time and it was beautiful nice old building and it was great highly recommend coming here and it was the day of a lifetime for me and banff is such as great place to explore and visit well worth going.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Sam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
banffmanagement2016, Public Relations Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Thank you for sharing your experience with us at the Castle in the Rockies! We are delighted to hear you were able to explore more of the history of the Castle! We have been fortunate to share such spectacular surroundings with our guests since 1888. It is just like taking a step back in time isn’t it? Thank you again for providing your feedback and we hope you can join us again soon!
-Fairmont Banff Springs

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Reviewed 3 weeks ago

we did not stay there, but we browsed around this beautiful hotel freely. It is so beautiful and lies amongst the mountains which offers incredible views. The stair cases at the hotel are beautiful enough to photograph. There is so much history surrounding this hotel. It is worth the visit, even if you can't afford to stay there...which we could not either!!

Date of stay: September 2019
Thank Spidey101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
banffmanagement2016, Public Relations Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Hello Spidey101,

Thank you for kindly taking the time to leave a review of your recent experience at the ‘Castle in the Rockies’. We are always delighted to have our guests join us either for the day or overnight to share our history and experience all the Castle has to offer. We hope to welcome you back again soon!

-Fairmont Banff Springs

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Reviewed 3 weeks ago via mobile

Well what can I say. Worth every cent. We got a suite so we had room. Totally worth it. The staff at the private concierge were amazing. They saved us so much time we fitted so much more in. The gondola, the falls, the pools. All amazing. Thank you so much. We have enjoyed the stay so much. Totally made it a life memory experience. Worth every cent.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank troyt744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
banffmanagement2016, Public Relations Manager at Fairmont Banff Springs, responded to this reviewResponded 3 weeks ago

Hello troyt744,

Thank you for kindly taking the time to share a review of your recent stay at the ‘Castle in the Rockies’. We are delighted to hear you enjoyed such a memorable experience and enjoyed one of our suites! It certainly does amplify the castle experience doesn’t it?
We are pleased to hear you were also able to enjoy all the castle and the wonderful experiences our backyard has to offer! We will be sure to share this feedback with our teams! We certainly look forward to the opportunity to welcome you back again soon!

-Fairmont Banff Springs

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