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“Wedding at Banff Springs Hotel”

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Fairmont Banff Springs
Ranked #2 of 33 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Perth, Australia
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Wedding at Banff Springs Hotel”
Reviewed March 9, 2014

We stayed at this hotel for 3 nights and also got Married in the Angus room. The service and staff were exceptional the whole time we were there.

When we arrived I was sick, they organised a temporary room so I could have a sleep, I was so grateful. We had a Junior Mountain view suite. The room itself is beautiful and we had amazing views. The bathroom is pretty small. The bed was comfy and the pillows were good! To be honest though unless you need the space, the standard mountain view room is just as good, exactly the same view and cheaper. (the bathroom was the same size as well).

I had room service a couple of times because I was sick, the food was delicious (French onion soup was yum!) but it was pricey (Which was expected). My husband had a dinner in one of the restaurants and it was ok but not great. I'd recommend eating in town, we had an amazing dinner at The Bison, both upstairs and downstairs. The Banff Brewing Co was also good.

Just quickly on the wedding, we were in the Angus room, it was a small wedding there was only 13 people but we all had an absolutely amazing time. The staff were fun, helpful and really supportive on the day. I was so amazed and grateful for their help and organisation. Fab day!

Bus costs $2 each way into town, it isn't a lot really but a bit much for such a short drive. Also we got a bus pass for free from Hidden Ridge Resort, which you don't get at Banff Springs.

Pros: Great staff, amazing service and a beautiful hotel.
Cons: Pricey.

We had an amazing time and will come back as it has special meaning for us. But if we were staying for a long time we would probably stay somewhere else as well just because of the price.

Room Tip: Standard Mountain View room is a good size with a stunning view.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sephorra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 10, 2014
Congratulations on your wedding and thank you for choosing to spend it with us!
We will share your feedback with our team. All the best for many happy years together.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Perth, Australia
Level 5 Contributor
56 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 7, 2014 via mobile

We stayed in a Stanley Thompson (ST) mountain view suite for 3 nights for my sisters wedding.
The wedding itself was wonderful and the staff were excellent.
The hotel is beautiful, definitely a castle feel!
Close to the hot springs, Banff town and Gondola.

Cons:
The ST building is quite a walk from the main building! It is also older (I felt the furniture in our room needed an update) and not as high as the main building (so the view wasn't as extensive). There was a spot for a fire place in the room but not even a pretend fire in there- I was a bit disappointed!
I also got to see a junior mountain view suite (surprised at the TINY bathroom) and a standard room (nicely appointed).

This resort is expensive. Breakfast and incidentals were even more than the Chateau at Lake Louise! But we were expecting that and took nibbles/drinks with us.
Didn't think much of the restaurants. I'd recommend going into town- the Bison (up and down stairs) is excellent as well as the Banff Ave Brewing co.

Previously we stayed at the Hidden Ridge Resort (see other TA post) and we were given free transit cards to use the buses around Banff. Unfortunately FBS doesn't offer these. The bus is $2 each way- it doesn't seem much but it's not a long ride and you need to make sure you have correct change.

All in all we really enjoyed our stay but it will be a once off for a special occasion. If we do get back to Banff we would stay somewhere that was better value for money.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MazzAdventure13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 10, 2014
Thank you. We appreciate your honest and candid feedback which will be shared appropriately with our team. We are pleased that you enjoyed your family event!

The Fairmont Banff Springs
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UK
Level 5 Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed March 6, 2014

Pro’s:

Friendly staff

Amazing food – Castello restaurant is superb, and Erick the Manager was so friendly and welcoming when we arrived at the desk, that it made the whole experience even more enjoyable. What a great guy. Can someone make him the hotel manager?
Bow Valley Grill – great service, and great food. Thanks to Emma and Nick who made us feel so welcome, and were so friendly. Please give them a promotion straight away.

Architecture – stunning, beautiful hotel with so much history. The lounges are fabulous. We had a lovely drink with some brilliant live music (the jazz musician with the electric guitar is a genius) in the Rundle bar.

Great Views. Go for the views at the back as they are nicer than Sulphur mountain, not that these were bad of course, but be prepared to pay extra for the back views.

Con’s:

Parking is $25 per night. But you have no option, you can park in the street for 4 hours max for free, but only 40 spaces and they are all usually taken up. The multi-storey car park next to the hotel is huge, there must be 400 cars parked there each paying $25 you can do the maths! It’s a complete rip-off. So what do you do, you really do need a car as the hotel is miles from a ski slope, and you cannot park for free anywhere within a 15 minute walk! I refused to pay for car parking, and I suggest you do to.

Arrival – just horrible, a long queue of traffic to get to the front door when we first arrived so we turned around and went back into Banff and had some food. We came back later, and still a queue but not as bad. Then you get hit with the “you can park your car in the car park for $25 per night, or $35 valet parking”. Not good.
Check-in: horrible. Two front desk staff serving so many people, and it was New Years Day – did someone not realise the hotel would be busy and get extra staff to cover (see photo)? The good news is that Elke was great, she changed our room to one with a better view, and was really professional and polite. It made the awful experience a bit better.

Spa – no idea we did not even see it. You have to pay $69 to use it before 4pm, and $49 thereafter. There is a free pool which is impressive though, very big, so good for lane swimmers. The outside pool is great too, very hot. Of course they are both very busy as the hotel is so large. I don’t know what the solution is with the spa, as if they didn’t charge, everyone would want to use it. It’s a bit of a no-win situation for guests. Perhaps offer every guest one free spa access during their stay?

Price – very expensive, and lots of extras (Spa, parking, bowling at $49 per lane per hour). Everything is geared towards charging you extras.

Wifi – you get charged the first day, then sign up to the President’s club for free WiFi. Yes most hotels just give you free WiFi, but not here. Elke the receptionist was great she actually told us she would remove the charge of the WiFi on check-out.

Breakfast - had it once, and was very nice, but again its so expensive!

Summary:

The Banff Sprints Hotel is built for people with a lot of money, and people who do not care about spending lots of it. It’s a huge hotelopolis with 700 rooms, expensive shops, masses of people, queuing cars, and they don’t really cater for the individual. Its beautiful but stuffy. Some really good positives with the hotel too (views, food, brilliant staff), but I think the main thing is that I just could not afford to stay in this hotel with all these extra charges. If you are just able to afford to stay here, then don’t, as the extras will double your bill. Try the Fox instead, its a fantastic stay.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TimAll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 7, 2014
Thank you for visiting from the UK. We appreciate the honest feedback and certainly do want to use it constructively. We will reach out in person to you to understand the dates in which you stayed and what we can learn from this.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, GA
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 6, 2014

Amazing, amazing, amazing. Such a spectacular setting. Disclaimer, I was there for a work trip with my husband so we weren't coming out of pocket but I can't imagine a nicer hotel. The pool at the spa there is the "happy place" I go to in my mind. Such a special place and I hope I get to go back someday.

Room Tip: We had a corner room that overlooked the river that was stunning. It may have been smaller than othe...
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abromano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 7, 2014
Thank you for taking the time to share your positive experience with us and for visiting from Atlanta. We hope to see you again and thank you for choosing The Fairmont Banff Springs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 6, 2014

The Fairmont Banff Springs left us speechless. Upon entering the lobby, jaws began to drop. The hotel is absolutely stunning. The views are spectacular. I loved all the amenities provided, especially the ski gear storage. There are nine restaurants on the property, which makes it very convenient so you don't have to go into town. Not that its far, but after a day on the slopes, relaxation and ease are very important. I found the staff to be extremely friendly and helpful. We enjoyed our stay so much we're talking about coming back in the future for a summer visit.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Val A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 10, 2014
Thank you for visiting from Washington and for your positive review. We are delighted that you enjoyed your time here with us.

The Fairmont Banff Springs
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Toronto, Canada
Level 4 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 5, 2014

The Fairmont BanffSprings is located in a spectacular mountain setting near the Bow River. Walking trails are around the hotel and it is possible to walk into the town of Banff from the hotel. The hotel is old so the rooms are small, even on the Gold Floor. My room had a nice view of the mountains and river. Condition was good but there was a bit of wear. Cleanliness is good. There are a number of restaurant choices including Japanese (reservations are a must). I liked the bar for light menu choices and beautiful views. There is a pub separate from the hotel which has a patio with a magnificent view. Parking is a bit scarce. Spa is very enjoyable and the outdoor oils are especially nice.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FJW_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 6, 2014
Thank you for taking the time to share your experience. A hotel representative has contacted you privately to identify the guestroom showing wear so we can check on this. We renovate our guestrooms regularly, so perhaps this is one already on our radar but we do want to check.

We appreciate the positive feedback and the opportunity to reach out!

The Fairmont Banff Springs
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Tisdale, Canada
Level 1 Contributor
3 reviews
Reviewed March 4, 2014 via mobile

I have always wanted to stay here and it was awesome! Service is second to none right from the moment we arrived and everyone was willing to help. We booked ski and stay packages which included transportation to the ski hills, breakfast (yummy) and also the spa...it is amazing!

Stayed March 2014, traveled as a couple
Helpful?
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FBS1888, Manager at Fairmont Banff Springs, responded to this review, March 6, 2014
Thank you for booking ski packages at The Fairmont Banff Springs. We are pleased to hear how much you enjoyed it and hope you can return. The ski conditions are incredible, with a big new snowfall just today! Can you return?

The Fairmont Banff SPrings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Luxury Hotel in Banff
#1 Green Hotel in Banff
#1 Family Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
#2 Spa Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
Fairmont Banff Hotel
The Fairmont Banff Springs Banff
Fairmont Hotel Banff
Banff Fairmont

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