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“Reliable quality” 4 of 5 stars
Review of Fairmont Banff Springs

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Fairmont Banff Springs
Ranked #1 of 32 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Hitchin
Level Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Reliable quality”
4 of 5 stars Reviewed February 17, 2013

Stayed here for 3 nights while part of a conference. The hotel met the highest standards and had everything available you could want. It is very large so difficult to find your way around as bits have been added over the years and can feel a bit convention like. Room was fine, but it seems a pity at these prices that there is no free wifi anywhere in the hotel and in the room is paid for on cable and they don't even supply a bottle of water or access to music or radio in room.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank HopefulHitchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5,402 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,283)
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 17, 2013

For a one night stay in a basic room we paid $450.00 plus another in various fees and taxes. Hotel is nice rooms old and worn out. Pool nice about the only thing here not costing you more money. To use fitness room you pay again. NOT WORTH THE MONEY

  • Stayed February 2013
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Icabog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 14, 2013 via mobile

This is the best hotel I have ever stayed at. Absolutely gorgeous setting and architecture. 5 star all the way. Service was amazing and everybody was really accommodating. I would never leave if I could afford it.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GrahamK3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, February 20, 2013
Thank you for your kind compliments. We are very pleased that you enjoyed your stay so much that you would like to stay forever. We do hope you will return again soon. Watch for ongoing offers on our website, especially regarding our 125th anniversary celebrations!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 14, 2013

This was our fourth stay at this hotel and our first to the Gold floor, we have always found this hotel a wonderfull place to stay and the experience of staying on the Gold floor makes a stay at a special hotel extra special. The "personal touch" that the Gold floor staff provide makes you feel so welcome as they soon know who you are and enquire about what you have been doing during the day and give tips about things that are going on. The lounge is a wonderfull place to relax this is also where breakfast is provided it is described as deluxe continental,it is fantastic.The choice is more than enough,eggs,sausage,bacon,cereal,fruit,pastries,bread,cold meats and cheeses, all fresh and regularly changed. Also in the evening canapes come out, also delicous and freshly made, the standard of food cannot be faulted.The lounge staff soon remember your likes as regards tea and coffee etc. and bring your favourite selection over before you have a chance to ask them.We had a thoroughly enjoyable stay and I would recommend the Gold floor to anyone.I would just like to thank all the Gold floor staff for making our holiday so special everyone from housekeeping to concierge was brilliant ! .
We also tried all the other restaurants on site and the quality of food and service was faultless in all of them, the hot tub and outside pool are lovely after a day skiing,its not far from town takes about 20mins. walking or $2 and 5 mins on the local bus service which seems to run like clockwork.

Room Tip: Higher floors are best for me
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Benniethesheepdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, February 20, 2013
It will be a pleasure to share your review with the team on Fairmont gold so they know how much you enjoy the product there and the effort they make for their guests.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
183 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed February 12, 2013 via mobile

Thoroughly recommend this hotel. It is a class above anything I have ever stayed in before. The sheer size of hotel can not be understated. We stayed in room 1909 in the Stanley section, king size bed, and finally room to move, as we were on the top floor the roofs slanted and this only added to the experience. You do need a map to navigate and I am sure we missed a few of the restaurants because of me being geographically confused in the hotel. The coffee we purchased st the downstairs or lobby area was the only failing, we honestly could hardly taste the flavour, very milky. The staff were wonderful 15 minute lazy walk into town to walk off the excellent food and the scenery is spectacular. Just for the gawk factor do yourselves a favour and just stay here once remember the room is just the beginning even if you get the cheapest room spend the day outside of it exploring this wonderful place. Bring your camera the dining halls alone are worth many a photo.

Stayed February 2013, traveled as a couple
Helpful?
3 Thank african_aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed February 12, 2013 via mobile

Grand, large, crisp and so much more. Everywhere you look (both inside and out), something new to see. Short walk to the town with access to great places to eat and drink. Many walking trails and things to see, even if you do not have a car,

Stayed February 2013, traveled on business
Helpful?
2 Thank McKibbinGroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, February 20, 2013
Thank you for taking the time to share your experience on Trip Advisor. We are delighted that you found our colleagues to be engaging and that the destination was convenient to get around. We hope you will return again.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon
Level Contributor
201 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed February 12, 2013

It is a world renowned hotel and we are supposed to be excited about going/staying here, but i would much rather stay elsewhere.

Right from the $25/day self park, to the "nominal" fee of $69 to use the spa pool, I don't see what the fuss is all about.

The room wasn't very big and our view was of the heating system so nothing special there...any pretty old, my wife commented on the "vintage" hair dryer

We did enjoy the free pool and the outdoor hottub was very nice. We had one meal in the hotel and it was good, but nowhere near worth the price we paid.

The banquet facilities were nice and the food there was very good.

I would rather spend my $$ elsewhere.

Room Tip: higher up, not overlooking HVAC system!
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank fatkidfromcanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, February 20, 2013
We appreciate and value your candid review. We thank you for choosing to stay with us this most recent time and do hope you will consider us again if the opportunity is right for you to do so.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Banff
#1 Luxury Hotel in Banff
#1 Family Hotel in Banff
#1 Green Hotel in Banff
#1 Top resorts Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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