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“Glorious!” 5 of 5 stars
Review of Fairmont Banff Springs

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Fairmont Banff Springs
4.0 of 5 Resort   |   405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada   |  
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Upgrade to Fairmont Gold
Ranked #1 of 32 Hotels in Banff
Certificate of Excellence
GreenLeadersSilver level
Atlanta, Georgia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Glorious!”
5 of 5 stars Reviewed January 21, 2013

My husband and I splurged on a trip while visiting Banff with friends. We decided to stay at The Fairmont Banff Springs for one night, away from the time-share. It was glorious. We had a view of the elk out on the golf course, and the attention to detail in the room was very much appreciated (they even thought to leave binoculars by the window facing the golf course.) Highly recommend the 7th floor - we were lucky to have a room on this floor in celebration of our anniversary. Ther German restuarant attached to the hotel was excellent and memorable (in a good way!) as well.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Traveler385
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 22, 2013
Thank you for taking the time to share your experience on Trip Advisor. We are delighted that you loved your room, the view, and the dining in the Waldhaus. We will be pleased to share your review with our colleagues!

The Fairmont Banff Springs
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5,188 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,233)
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English first
Banff, Canada
Level Contributor
205 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
2 of 5 stars Reviewed January 19, 2013

Honestly, this place only earns an "average" in our books, because of its history. The accommodation was far from what we have come to expect.

The room was super tiny, probably smaller than 200 sq.ft., with one queen bed, but basically no seating area but a bench at the edge of the bed and a small chair crammed into a corner by a tiny desk.

We had to walk forever to get to our room, as the place is huge! We ran into a number of people who were constantly lost because of their poor navigation skills.

We went to the Ramsey Lounge to enjoy a couple of drinks the first night, and were very disappointed! Although, very polite, and professional, service was slow, and it took nearly 20 min to get three beers. There were like six more people around, and we did not order mixed drinks, so this should habe never taken so long.

There was limited to no cell-phone connection in the room! At times, it was necessary to walk down one floor, then go all the way to the end of the hallway to get a signal! We almost thought they did this on purpose, so that guests have no choice, but to pay for their 24 hour internet connection, which costs $13.95. But don't worry... They do accept Paypal for that!

We have come to the conclusion that we will not be staying here again.

There are newer places in town that are cheaper, have free wi-fi, and better service.

Suggestion: Stay elsewhere, but do take photos of this majestic building when you are in the area.

  • Stayed January 2013
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Gazpacho16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 30, 2013
Thank you for taking the time to complete a review of your stay. A hotel representative has sent an email to you privately as a follow up to your experience.

The Fairmont Banff Springs
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Calgary, Canada
Level Contributor
76 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed January 19, 2013

What can i say, this hotel is both beautiful and legendary. It's history as old as Canada herself. I have stayed here many times, and am never disappointed. The lobby is massive with huge fireplace, and i mean huge. Slate and granite walls make for a beautiful first impression. The hallways and lifts are older, as the hotel is 100+ years old. The rooms are nice, but they vary in size greatly. Always a bit of an issue if you do not ask what you are getting exactly. From tiny to massive. A huge difference. More traditional than modern i would say. But, certainly still a comfortable and beautiful stay. The spa is simply amazing. amazing. World class. as are the high end restaurants and bars.

Room Tip: This is very important if room size is of value. You have to ask at front desk what room is and how...
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  • Stayed February 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Globetrotter747_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 22, 2013
We are in receipt of your review and do appreciate your return patronage very much!
We are proud to celebrate our 125th anniversary this year! Watch our website closely for special events and offers! Hope to see you again soon.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed January 17, 2013

We stayed for two nights just after Christmas and although the rooms are very expensive, I would do it again in a second. We took a cool historic hotel tour, did some curling on the outdoor rink (free), rented snowshoes and went out over the golf course, did some neon bowling, saw several deer, and had great meals at the hotel restaurants (the best being the Walhaus Pub). All this right on the hotel grounds! There was so much to do we could have easily stayed longer (if we didn't run out of money!). It really is a great experience to stay in a "castle" in the Rockies - gorgeous! The town is also a quick drive down the hill if you want more dining/shopping/photo options.

Room Tip: We had two different rooms that were both modern and pretty, but the pricier one had a great mountai...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank JSJ22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 22, 2013
Thank you for your review. You really did partake in many of the wonderful on property offerings for our guests and we are truly pleased you enjoyed it so much! We do hope you will return again.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed January 17, 2013

Amazing stay at the Banff Springs Hotel. Loved wandering around the castle. Make sure you enjoy a glass of wine in the wine cave! The room was very comfortable. I only wished the fireplace was real!! Service was excellent.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ivonne713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 22, 2013
Thank you for your positive review of Fairmont Gold. We appreciate your taking the time to recommend it.

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed January 15, 2013

We spent Christmas at the Banff Springs Hotel. The hotel looks stunning against a backdrop of show covered mountains. When we arrived the hotel was extremely busy and it took a while to check in. Occassionally we felt that the service suffered a little because things were so busy and there did not appear to be enough staff on board. The christmas activites were well organised. We were a little suprised that when we tried to make some dinner reservations we were told that some restaurants were booked out and yet the next day we met people who said that they just walked into the same restaurant without a reservation.
We had Christmas night dinner in the ballroom. The ballroom was magnificently decorated for the occasion. While dinner was nice enough, it seemed a little rushed at times and the various courses were not explained as they were served. Again it appeared that there were not sufficient staff to do this. It was a Christmas to remember.

Room Tip: We stayed in room 0156. There was a separate bedroom, bathroom, luggage room and a large lounge roo...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank lucyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 17, 2013
Thank you for taking the time to share your Christmas experience. We truly do value the feedback, and it wil be taken constructively and applied where needed. We hope you will consider a return visit in the future!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryborough, Australia
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 12, 2013

We had the most amazing White Christmas. Everything was fantastic! From the front desk staff on check in until check out they could not have been more helpful. We enjoyed the Christmas festivities. The most amazing thing was swimming in the outside heated pool in -25! We enjoyed the food however it was expensive. We really enjoyed the Randall Lounge for a cocktail and snack and loved the live music. We will always our Christmas in the Castle!!!

Room Tip: Get a room with a view if you can
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank 61pixie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairmont_Banff_Mgmt, Manager at Fairmont Banff Springs, responded to this review, January 17, 2013
Thank you for your positive review of your Christmas in Banff! We are delighted that you loved the activities, the pool, the entertainment in the lounge....please return again!

The Fairmont Banff Springs
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Banff Springs

Property: Fairmont Banff Springs
Address: 405 Spray Avenue | P.O. Box 960, Banff, Banff National Park, Alberta T1L 1J4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Banff
#1 Luxury Hotel in Banff
#1 Family Hotel in Banff
#1 Spa Hotel in Banff
#1 Green Hotel in Banff
#2 Romantic Hotel in Banff
#2 Business Hotel in Banff
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Fairmont Banff Springs 4*
Number of rooms: 770
Official Description (provided by the hotel):
Located in the heart of Banff National Park, a UNESCO World Heritage Site, the world famous Fairmont Banff Springs resort stands as a landmark in the picturesque alpine town of Banff. This year round luxury resort is styled after a Scottish baronial castle and offers guests spectacular mountain and valley views, a championship golf course during the summer, unparalleled skiing in the winter, and an award-winning European-style spa, the Willow Steam Spa. ... more   less 
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Also Known As:
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Hotel
The Fairmont Banff Springs Banff
Fairmont Banff Hotel
Fairmont Hotel Banff
Banff Fairmont

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