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Reviews (1,305)
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755 - 760 of 1,305 reviews
Reviewed July 6, 2013

We have now stayed twice at this hotel. The executive deluxe room with fireplace and jetted tub is great. The staff was very friendly and responded promptly and courteously to any questions or concerns. As we booked for our anniversary, we received complementary early check-in and a small bottle of sparkling wine and chocolate truffles were waiting in our room. It is close enough to walk downtown or to the Keg only a couple blocks away. We loved it and will likely be back.

  • Stayed: July 2013
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1  Thank TRAV3L42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Hotels by Marriott Banff Royal Canadian Lodge, responded to this reviewResponded July 9, 2013

Thank you for the wonderful review! We are so pleased to hear that you enjoyed your stay with us and that you are a return guest to our hotel. We appreciate the positive feedback about our staff and the small touches that helped to make your Anniversary a memorable one. We look forward to your next visit!

Kind Regards

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Reviewed July 1, 2013

Nothing worthwhile is cheap in Banff. That's not to say that you can't find satisfactory lodging and food that is inexpensive. When we discovered how cramped our standard queen room was (our stay was eight nights), the staff at Delta helped us upgrade by figuring the best rate package that would minimize additional cost. It made a big difference in the quality of our stay as we were there when so many roads, trails and attractions were closed due to record flooding. The staff was extremely friendly and down to earth - whether the restaurant, front desk, concierge or housekeeping. Best we've experienced. The front desk was always checking up on us during the emergency weather situation. The Evergreen restaurant (casual fine dining) was nice to have on premise for breakfast and dinner when too tired to venture our or in a hurry. The decor throughout is four star - but relaxed. Standard one-bed queen rooms are very cramped (at least the one we originally had) so be aware. Our two queen bed room seemed more than double the size with more room to stretch out and two sinks in separated bathrooms to expedite washing up, bathing, etc. A real plus is the underground parking - a welcome convenience that cannot be emphasized enough. Yes, you do pay for this luxury.
Location is in short walking distance of several good restaurants - but several blocks from downtown. The latter is no problem on a nice day. Everyone is there for the outdoors and to hike, walk, etc. It's a very casual town that does appear swarming with "the beautiful crowd," but that does not mean it's an inexpensive place to visit.

Room Tip: Confirm the size of the less expensive "standard queen room." For a couple, they are cramped if you plan to stay a number of nights and weather conditions put a cramp on outdoor activity. If you just plan on using your room for sleeping and have limited luggage, then the savings are worth it.
  • Stayed: June 2013, traveled as a couple
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2  Thank Parrot434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Hotels by Marriott Banff Royal Canadian Lodge, responded to this reviewResponded July 4, 2013

Thank you for the great review! We are thrilled to hear that your experience with our staff was consistently positive and that our staff were able to assist you in finding the best rates and package during your eight night stay with us. I have shared your compliments with our team and on behalf of all our staff here at the Delta Banff Royal Canadian Lodge, we hope to have you back to our hotel soon!

Kind Regards

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Reviewed June 30, 2013

Great hotel, fantastic food , nice location. The hotel has a Very nice restaurant inside the hotel. The staff at this hotel was very very nice and friendly. If you have kids there's a nice pool and sauna in the basement

  • Stayed: June 2013
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Thank Proracer45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Hotels by Marriott Banff Royal Canadian Lodge, responded to this reviewResponded July 4, 2013

Thank you for the wonderful five star review! We are so happy to hear that you enjoyed your stay with us! We appreciate your feedback regarding our friendly staff, convenient location and our fantastic food in The Evergreen Restaurant. I have shared your feedback with our staff and we hope to have you back to our hotel in the future!

Kind Regards

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Reviewed June 24, 2013

This was one of the nicest hotels we have ever stayed at. It was elegant but not pretentious, the staff was exceptionally friendly and helpful, and the rooms were immaculate, quiet and comfortable. We had breakfast in the restaurant and found plenty of choices on the menu and the food was very good. Our only disappointment was the fact that we had to cut our visit short due to the transportation issues caused by the flood and were not able to have dinner in the restaurant on our final night as planned.

On the downside, the price seemed high, although we did not do much comparing with other Banff hotels. We also felt that while the on-site parking garage was very convenient, it should have been complimentary. Here again, though, I don't know how that compares with other properties.

  • Stayed: June 2013, traveled as a couple
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1  Thank phil521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Hotels by Marriott Banff Royal Canadian Lodge, responded to this reviewResponded July 4, 2013

Thank you for the five star review! We are thrilled to hear that you received the quality stay that our guests deserve while on holiday. We appreciate your positive feedback regarding our helpful staff, the quality of your room and The Evergreen Restaurant. We hope to have you back to our hotel in the future!

Kind Regards

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Reviewed June 11, 2013

Delta hotels are a franchise as I understand it, and the Banff Delta is operated by the Charlton family, they are, together with their staff, to be congratulated on the friendly efficient way the hotel is run. The hotel ambience is not stuffy but relaxed. The welcome is genuine and warm, Jeremiah, Luke , Wes, and Jackson to name but a few.The reception area and dining room have been refurbished recently. We stayed for a week, our room was very comfortable, the king size bed was excellent and the armchairs around the fireplace to relax and read. The bathroom was spacious, divided into two areas. We had coffee and tea making facilities, refrigerator, flat screen TV and a safe large enough to house laptops etc. Other facilities included a swimming pool and underground car park. The hotel is well located just a few minutes from town. We look forward to staying here again.

  • Stayed: June 2013, traveled as a couple
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1  Thank rogermb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Guest Relations Manager at Delta Hotels by Marriott Banff Royal Canadian Lodge, responded to this reviewResponded June 13, 2013

Thank you for the excellent review! I am so happy to hear that you received the quality stay that you deserve while travelling. We appreciate your compliments regarding our friendly and efficient staff, as well as your comfortable and spacious room. I have shared your feedback with our Department Managers to ensure that the staff mentioned above receive proper recognition. We look forward to your next visit to our hotel.

Kind Regards

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