We were very excited to spend the evening in Banff at the Delta. When booking, we thought the pictures on the website looked nice and the Delta name usually lives up to higher standards - not to mention that we paid a premium to stay here.
The outside of the hotel looks very modern and inviting but nothing inside this hotel screams 4-stars. Our stay started off poorly as the parking garage was full and difficult to maneuver. After driving around the block a few times we parked in the loading zone and informed the front desk of our problem. They offered to valet the car, we were satisfied with the resolution to this issue and happy to see that we weren't charged for parking. ** Note they charge for parking, which is uncommon for the majority of hotels that do not charge in this area.
The room was tiny and outdated, however clean. The hot tub look very inviting with the lovely stone work but was uncomfortably hot. We lasted about 5 min, but perhaps this was our intolerance.
I would like to point out that the staff were incredibly friendly. I score this so low as our expectations on value were not even close to being met. I don't recommend staying here if you're looking for a true 4 or 4+ star experience in Banff.
- Official Description (provided by the hotel):
- This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more less
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- Also Known As:
- Delta Banff Royal Canadian Hotel Banff
- Banff Delta