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“Very nice place !”

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Delta Banff Royal Canadian Lodge
Ranked #9 of 33 Hotels in Banff
Calgary, Canada
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Very nice place !”
Reviewed October 16, 2012

My Wife and i shared a fantastic Couples weekend here in October 2012. We were upgraded for free due to availability , and the fireplace room was perfect. The Staff were friendly and helpful , and the Hotel is very clean and cozy.
The only thing missing is an in hotel lounge but that is easily addressed by going for a 3 minute walk to the Chillis located next door.

Room Tip: We stayed on the 3rd floor. It was very quiet and comfy.
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  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank patrick r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 26, 2012
Thank you for your positive review. I am pleased to learn you find our hotel to be comfortable with very helpful and friendly staff. I would also like to inform you we are in the process of renovations adding a lounge to our facilies, we are hoping to have our new lounge open by December first.
Your feedback has been shared and is appreciated. We hope you return soon!
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1,166 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (190)
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English first
Calgary, Canada
Level 4 Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 15, 2012

We stayed for three nights while attending a conference in the same hotel. Our room was nothing special but certainly adequate, two queen beds made it seem smaller than it actually was, no view whatsoever. The buffet breakfast was extremely expensive, so on our final morning we thought we would try to order from the menu in the restaurant. Received absolutely dreadful service, waited for 45 minutes to get coffee and menus. There is considerable construction at the hotel. There is no issue inside the rooms, but the front entrance was inaccessible several times due to concrete trucks and cranes. It is within easy walking distance to the main downtown area. We will probably look elsewhere on our next visit to Banff.

  • Stayed October 2012, traveled on business
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Helpful?
1 Thank MSandCS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 26, 2012
Thanks a lot for you detailed review which will absolutely help us to improve the quality of our services. We are terribly sorry to hear the breakfast service was not to your satisfaction and would like to assure you that our F&B team have just addressed this issue. Hope this inconvenience will not prevent us from the pleasure of hosting you on your next travel to Banff.
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Vancouver
Level 5 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 12, 2012

We really liked this hotel. It is a short walk to the town center, and one of hte nicer hotels.
The Evergreen dining room was excellent. The staff were courteous and friendly.
The hot tub and pool were great
Heated underground parking, and they wash your windows overnight!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank blacktop_gypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 13, 2012
Thank you for your review. We greatly appreciate your feedback, and hope you are back to enjoy Banff again. We look forward to having you!

Kind regards,
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London, United Kingdom
Level 6 Contributor
380 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
Reviewed October 11, 2012

What can I say? Seldom ,if ever have I met such a helpful staff with such knowledge of hotel and surroundings.They were all prepared to go that extra mile or should that be kilometre?

The food in the restaurant was first class.We had spent the previous evening at the Chateau on Lake Louise. We had eaten at their Number One restaurant and despite paying an arm and a leg,the food and experience did not come close to that offered by this hotel.Well done to all concerned. We will recommend you to all our friends.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank Hamish42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 13, 2012
Thank you for your feedback. We greatly value your impressions, and are glad to have met our goal of ensuring your comfort and exceeding your expectations.
We look forward to having you return.

Kind regards,
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South River, Ontario, Canada
Level 5 Contributor
82 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 11, 2012

I stayed here for the thanksgiving weekend with my wife while visiting family in the area. The room we had and the amenities (pool, hot tub, steam room) were excellent. I would of given the Delta Banff a 5 except for the restaurant and concierge, both were weak, but not bad. The restaurant food was good - we mostly had the breakfast buffet, but the servers were very slow & seemed to be lacking training & supervision. Not bad though, just not up to the Delta standard I expect. The same can be said of the Conierge, they were very friendly but clearly from our two interactions with them they are weak in knowledge of the community. They had to google answers to basic question like; wich way to the Keg. We will be back though.

  • Stayed October 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 12, 2012
Thank you a lot for sharing with us your comments about your recent stay at the Delta Banff Royal Canadian Lodge.
We look forward to your return!

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 11, 2012

A lovely hotel, with friendly staff, clean rooms, and lots of holiday atmosphere. We stayed for Christmas in a very nice room complete with a living area, comfortable bed, fireplace, beautiful artwork and brand new fluffy white towels. The pool is relaxing and quiet, and the hot pool is a soothing escape from the craziness of the holidays. Would do it again every year if I could!

  • Stayed December 2011, traveled as a couple
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Helpful?
1 Thank Erin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 12, 2012
Thank you so much for your review! Pleased to hear you enjoyed our rooms, the fireplace and the Christmas atmosphere. We take great pride in our property and our service, and it is wonderful to see it shows. We look forward to your return!

Kind Regards
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Calgary, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 10, 2012

My fiance and I went to the hotel to do a tour for our upcoming wedding in April and we were totally blown away by the level of customer service and friendly staff that works at this hotel. From the moment we walked in we knew we had found our venue. The hotel itself is beyond clean, the staff, all levels, are amazing and friendly. We have stayed in a lot of other hotels and have NEVER had this level of AMAZING!!!! We are booking the hotel for our wedding and we know our guests will enjoy the same treatment we did.

Thank you to all the Delta employees and we will see you very soon again!!!!

Room Tip: The Premier rooms with the fireplaces are awesome and very romantic. If you are travelling with you...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffManagement, Manager at Delta Banff Royal Canadian Lodge, responded to this review, October 11, 2012
Thank you for your review of our Hotel on TripAdvisor and the 5 Star Rating!
We were pleased to hear that you found our staff to be friendly and professional. We look forward to the opportunity of hosting your wedding and helping to make it the most memorable and cherished experience of you new beginings
Kind Regards.
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Additional Information about Delta Banff Royal Canadian Lodge

Property: Delta Banff Royal Canadian Lodge
Address: 459 Banff Ave, Banff, Banff National Park, Alberta T1L 1B4, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Banff
#3 Romantic Hotel in Banff
#5 Spa Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Delta Banff Royal Canadian Lodge 4*
Number of rooms: 99
Official Description (provided by the hotel):
This fine Banff resort welcomes you to experience a restful stay amid the grand surroundings of the Canadian Rocky Mountains. This intimate boutique Banff hotel offers 99 guestrooms and suites that are spacious and thoughtfully appointed. Guests of the Delta Banff Royal Canadian Lodge can enjoy fine dining in the Evergreen Restaurant one of Banffs best kept secrets, or a visit to the Grotto Spa. Relax, unwind, and rejuvenate with the soothing sounds of water flowing peacefully over the rundle rock waterfall in the hot mineral pool and luxurious whirlpool. Also a great place for a meeting in Banff! ... more   less 
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Also Known As:
Delta Banff Royal Canadian Hotel Banff
Banff Delta

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