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“Lovely comfortable hotel, great location”

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Banff Park Lodge Resort and Conference Centre
Ranked #6 of 33 Hotels in Banff
Certificate of Excellence
Reviewed December 30, 2013

We stayed here for 7 nights over Christmas this year and had a great experience. On our arrival the reception and concierge were helpful and courteous and we were quickly in our room. Our room was large, warm, comfortable and had everything in it we required ie kettle, fridge, safe and hair dryer. The beds are very soft and a nice pillow choice. The only minus point to me was the bedding as I do not like using the top shiny bed covers as they are not changed with every new client...often wonder how many times they are changed and washed (not just this hotel). Therefore all that was left to use was the sheet which wasn't really adequate. However this would not detract me from staying here again.
We only had breakfast in the hotel twice as we wanted to be up, out and skiing and not sat around having a long breakfast. Both times we ate there was a good choice of food, nicely presented, hot and tasty. We ate in the restaurant once, as there are so many nice restaurants in Banff to try. Again the food was good and fairly reasonably priced.
We used the pool area most nights and the facilities are fine. What needs to change is the people who use it. Parents really need to take responsibility for their kids and not let them use it like a play area, shouting, screaming, running in and out of the steam room and not taking into consideration the other people using the facilities. Also lots of babies in the hottest pool area (which shouldn't really be allowed) and none of them were wearing swim nappies etc..even though it was clearly stipulated on the signs.
All the staff we dealt with were helpful and informative but the guys who stood out were the concierge staff..Robin, Luke, Aaron and the others who's names I have forgotten.
A few suggestions that would make the hotel even better - a heated boot room to dry ski boots as the heaters in the rooms are not really suitable. A pool table or a small games room have encouraged us and maybe more families to stay in the hotel (or come back earlier) on an evening as there is nothing really for kids to do.
Overall we had a lovely stay and will look forward to returning next time we go to Banff.

Stayed: December 2013, traveled with family
Thank 70SallyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,503 - 1,509 of 2,039 reviews

Reviewed December 29, 2013

Stayed at the BPL from Dec23-Dec28,2013. It is a very convenient location to all the major restaurants, attracations, coffee shops. Walking distance to the banff springs, bow falls(15min), cave and basin (20minutes).
Has two restaurants. Ate only at the Terrace for Xmas. Excellent food. Internet is $10 per day. We only used it for the first day. After that did not use it. Found it very slow and has a limit of two devices that can be connected.
Carpets are old. Need to be replaced.
Can't beat this location though. We were on the 3rd floor (the highest floor) and had the view of the mountaints from the back of the room.
The phones in the room were on the table besides the tv. Phones should be next to one of the side tables.
We had booked this hotel with a package with Expedia. Will pick the place again to stay.
Would recommend it.

Room Tip: If you want a view of the mountains, make sure you do ask for it. we stayed in room 343. we had a vi...
  • Stayed: December 2013, traveled as a couple
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Thank hsachdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2013

As the title of my review suggests, I have to wonder how this hotel managed to stay in business all these years after my experience staying here. I stayed at this hotel for four nights because my work held an educational retreat in Banff. Let me tell you the customer service was deplorable, at best! There were numerous accounts where I personally witnessed my colleagues were given attitude by hotel staff for helping themselves to coffee and food during our orientation sessions that our organization paid for. Unfortunately, my experience was among the worst. I had personally ordered food to my hotel room and they mixed up the order. When I advised the staffer, named Matt, about the discrepancy, they gave me attitude and at that point, snatched my money out of my hand and cursed at me when I politely requested to have the food returned. I consider myself a very polite and respectful individual and I could not believe I received such treatment. I brought this item up to the hotel manager, Frank Denouden, and his approach was cavalier and inattentive. They made the verbal commitment to compensate me for the meal but never followed through and failed to keep their word. Anyways, my organization paid approximately 30 thousand dollars for this retreat and when I brought up this experience on my feedback form, coincidently, we never held another retreat at this hotel again.

Room Tip: Stay at another hotel. Many other hotels in Banff will actually treat you with respect and act as i...
  • Stayed: April 2013, traveled on business
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3  Thank Gus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2013

We booked the hotel through AMA and got a great deal. The hotel was decorated for Christmas so looked very festive. The rooms were clean and service good. We ate breakfast in the Chinook Restaurant and had very good food - very filling!! We checked out on Xmas eve and there were home-made cookies on the front desk for everyone! Will certainly be back.

  • Stayed: December 2013, traveled with family
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Thank Lindsay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 24, 2013

Stayed at BPL Dec. 21st. Bathroom was a disaster, dried urine was around the base of the toilet! I went downstairs to the front desk to complain. Luggage guy said they would get someone up to clean right away. Didn't happen. I phoned front desk, they got someone up to clean. Then, the shower drain didn't work. Huge question in my mind, exactly how well does housekeeping really do their work??? Phoned again to complain, then we were moved to a new room. Hardly given a discount for this problem and waste of our time moving to new room. We will never stay here again and will not recommend BPL to others.

  • Stayed: December 2013, traveled with family
    • Cleanliness
1  Thank Not I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2013 via mobile

Stayed with a large group, somehow they billed 1 of my 3 nights to a cousins room. Then hassled him when he complained. Then they called other group members (never called me) and hassled them.

I have booked over 150 room nights there over the last 5-7 years. My cc# and address are in their files

Will recommend my group goes somewhere else next time

Stayed: September 2013, traveled with friends
Thank Nakodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 29, 2013 via mobile

We stayed here for a ski trip and the room was clean, the beds comfortable and the room was nice and quiet. The front desk staff were polite, efficient and helpful. The proximity to Banff Ave and all the dining and shopping options was perfect. We will certainly book this hotel again.

Stayed: March 2013
1  Thank Love2GoSouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Park Lodge Resort and Conference Centre

Address: 222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
#4 Top resorts Hotel in Banff
#6 Business Hotel in Banff
#7 Family Hotel in Banff
#9 Romantic Hotel in Banff
Price Range: $98 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Park Lodge Resort and Conference Centre 3*
Number of rooms: 211
Official Description (provided by the hotel):
Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more   less 
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Also Known As:
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Hotel
Banff Park Resort

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