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“Disappointing in many ways” 3 of 5 bubbles
Review of Banff Park Lodge Resort and Conference Centre

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Banff Park Lodge Resort and Conference Centre
Ranked #9 of 32 Hotels in Banff
Certificate of Excellence
Edmonton, Alberta, Canada
Level Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Disappointing in many ways”
3 of 5 bubbles Reviewed November 28, 2012

On the plus side, the hotel showcases incredible open beam architecture. the staff are pleasant, rooms are spacious, beds are comfortable, every meal was good. Everything is almost good enough to justify the high rates they charge but after such a good start, there are a lot of shortcomings. Tiny CRT TVs with the most basic of channel selections. A $10 daily surcharge for internet that nobody on our conference could believe. Parking charges. Minor items I mentioned to staff last year and in a review a year ago - but no action.

This year, for some reason, I was assigned a wheelchair accessible room (maybe because I drew attention to their shortcomings last year?). This would not have been a major inconvenience but the floor slopes didn't contain the shower water so you end up with water all over the bathroom.

I forgot a couple of items and when I was finally able to contact housekeeping they did agree to send them at my cost (the one other time this happened to me, that hotel was kind enough to send the items back as a courtesy - and I still go back THERE). They were to be shipped Fedex ground (about $12 - which was fine - I agreed to this) but then they were shipped Fedex overnight (about $40) and my card charged accordingly.

I attended the same conference at this hotel a year ago and management has done nothing to address the shortcomings. There are better quality guest experiences available for the price - or more economical choices where you can still enjoy the beauty of Banff.

  • Stayed October 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Hawki56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,641 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
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English first
Calgary, Canada
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed November 23, 2012

It was 27yrs ago that we got married by a JP in the beautiful Banff Springs Hotel. After the ceremony and a dinner with our guests we retired to a Jaccuzi suite at the Banff Park Lodge for our wedding night. Fast forward to 2012, as a surprise for my wife on our 27yr Anniversary I decided to treat her to a night in Banff for a dinner and another night in a Jaccuzi suite in the Banff Park Lodge. Well to our surprise it was like going back in time.....little has changed and the hotel has aged. There have been little or no up dates to the decor or furniture. I was surprised that the TV was still a picture tube type TV, very few channels to choose from ( almost expected to get "The Beach Combers" on one of those few channels). The room itself was clean, except the carpet which needed a good shampooing or replacement. Now the hallways were another story, filthy. Food remnants and dirt everywhere. The staff were pleasant enough and the checkin was painless. Being located in a tourist hub probably does not help because they will probably always be busy and making money and meaningless reviews like this one will make no difference.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank D H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPLManager, Manager at Banff Park Lodge Resort and Conference Centre, responded to this review, November 25, 2012
Thank you for choosing the Banff Park Lodge for your very special occasion and happy 27th anniversary.

We appreciate you taking the time to post an honest review on Tripadvisor and as it is my responsibility to monitor these reviews I can honestly say that I am checking them on a daily basis and we take all feedback both good and constructive very seriously.

I was very sorry to hear that your experience was not as positive as it was 27 years ago especially under the special circumstances.

Just to clarify for all of the readers, the following updates have been done within the past 5 years;
•A 100% makeover of the 2 restaurants and the swimming pool area
•A 100% makeover of the bathroom in the Jacuzzi suites including granite counter tops and a multi-head walk in shower
•New fridges, beds, bedding, curtains and art work in all of the rooms

In addition to these changes, we are in the process of changing all of the chairs in our rooms this month with tables to follow shortly and I am happy to say that new 42” LCD TV’s have been ordered and we are in discussions with a cable provider for enhanced services.
In the New Year we will also be updating our lobby and public areas with all new furniture, new carpet etc.

Your comments regarding the hallways do concern me and I will be discussing them with our housekeeping and room service departments. There are certain times during the day when the hallways may appear messy especially during times of high volume however these should always be small windows while our cleaning teams are working their way through it.

As you obviously have a sentimental attachment to our hotel, we would love for you to return for future anniversary celebrations, so if you have any further questions or concerns, or would like to make a future booking, please do not hesitate to contact me directly.

Sincerely,

Jim Milley
Operations Manager
Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed November 23, 2012

We went with friends to Banff Park Lodge for a one night getaway on November 11, 2012. Because we checked in early, we went to the lounge to watch a quarter final football game. The bartender was great and the desk staff let us know when our room was ready. The hotel is quite large, but is in desperate need of an upgrade. The colors and furniture are quite outdated and tired looking for a hotel of this calibre. The bathroom/shower area was especially run down and there were water stains on the walls and mildew stains in the tile. We booked into the restaurant for a 5 course dinner with wine pairing. WOW!!! The food was spectacular and the chef came out to chat with us. I can't recommend the restaurant enough.

So, my final opinion? Hotel is great, restaurant is 5 star top notch, rooms are meh...

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank neushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge, Alberta, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

My husband had a conference to attend to, so I decided to tag along. My job allows me to work from pretty much anywhere, so I packed along my work. The hotel was very clean, and staff hospitable. The pool area was amazing, one of the best! The room was big, with plenty of space for me to spread my work around. The location was great too, easy walking distance to shops and restaurants. We would definitely stay there again.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

BPL was a perfect place to stay for a weekend in Banff. Great location and access to restaurants and bars, nice spacious room and good customer service. Pool area looks like it has all been renovated and it was beautiful as well.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NurseBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, LA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

We stayed here in Sept of 2012. We loved our stay. The room was very nice and clean. The location was excellent. We were able to walk to all of the local shops. We had a balcony overlooking the front street and mountains. All of the attendants were extremely helpful. I would definitely recommend this hotel and most definitely stay there again. We loved Banff and the whole experience there.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kk1927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Alberta, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 26, 2012

My girlfriend and I totally enjoyed our stay in the Banff Park Lodge (even though we got locked out on the balcony and after yelling for help for 45 minutes the cleaning staff below happened to hear us and came to let us in...must say was starting to get a little scary but it all worked out). The beds and pillows were amazing,the room was very nice and we loved the saunas and pools. Overall, had a very pleasant experience and will definitely stay here again.

Room Tip: We stayed in Rm.207 which was on the west side of the hotel facing the river, trees and mtns. Would...
See more room tips
  • Stayed October 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Park Lodge Resort and Conference Centre

Property: Banff Park Lodge Resort and Conference Centre
Address: 222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Banff
#3 Best Value Hotel in Banff
#6 Business Hotel in Banff
#7 Family Hotel in Banff
#9 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Park Lodge Resort and Conference Centre 3*
Number of rooms: 211
Official Description (provided by the hotel):
Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more   less 
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Also Known As:
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Hotel
Banff Park Resort

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