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“Anniversary of 27yrs”

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Banff Park Lodge Resort and Conference Centre
Ranked #6 of 33 Hotels in Banff
Certificate of Excellence
Reviewed November 23, 2012

It was 27yrs ago that we got married by a JP in the beautiful Banff Springs Hotel. After the ceremony and a dinner with our guests we retired to a Jaccuzi suite at the Banff Park Lodge for our wedding night. Fast forward to 2012, as a surprise for my wife on our 27yr Anniversary I decided to treat her to a night in Banff for a dinner and another night in a Jaccuzi suite in the Banff Park Lodge. Well to our surprise it was like going back in time.....little has changed and the hotel has aged. There have been little or no up dates to the decor or furniture. I was surprised that the TV was still a picture tube type TV, very few channels to choose from ( almost expected to get "The Beach Combers" on one of those few channels). The room itself was clean, except the carpet which needed a good shampooing or replacement. Now the hallways were another story, filthy. Food remnants and dirt everywhere. The staff were pleasant enough and the checkin was painless. Being located in a tourist hub probably does not help because they will probably always be busy and making money and meaningless reviews like this one will make no difference.

  • Stayed: November 2012, traveled as a couple
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2  Thank D H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BPLManager, Manager at Banff Park Lodge Resort and Conference Centre, responded to this reviewResponded November 25, 2012

Thank you for choosing the Banff Park Lodge for your very special occasion and happy 27th anniversary.

We appreciate you taking the time to post an honest review on Tripadvisor and as it is my responsibility to monitor these reviews I can honestly say that I am checking them on a daily basis and we take all feedback both good and constructive very seriously.

I was very sorry to hear that your experience was not as positive as it was 27 years ago especially under the special circumstances.

Just to clarify for all of the readers, the following updates have been done within the past 5 years;
•A 100% makeover of the 2 restaurants and the swimming pool area
•A 100% makeover of the bathroom in the Jacuzzi suites including granite counter tops and a multi-head walk in shower
•New fridges, beds, bedding, curtains and art work in all of the rooms

In addition to these changes, we are in the process of changing all of the chairs in our rooms this month with tables to follow shortly and I am happy to say that new 42” LCD TV’s have been ordered and we are in discussions with a cable provider for enhanced services.
In the New Year we will also be updating our lobby and public areas with all new furniture, new carpet etc.

Your comments regarding the hallways do concern me and I will be discussing them with our housekeeping and room service departments. There are certain times during the day when the hallways may appear messy especially during times of high volume however these should always be small windows while our cleaning teams are working their way through it.

As you obviously have a sentimental attachment to our hotel, we would love for you to return for future anniversary celebrations, so if you have any further questions or concerns, or would like to make a future booking, please do not hesitate to contact me directly.


Jim Milley
Operations Manager
Rooms Division

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1,685 - 1,691 of 2,088 reviews

Reviewed November 23, 2012

We went with friends to Banff Park Lodge for a one night getaway on November 11, 2012. Because we checked in early, we went to the lounge to watch a quarter final football game. The bartender was great and the desk staff let us know when our room was ready. The hotel is quite large, but is in desperate need of an upgrade. The colors and furniture are quite outdated and tired looking for a hotel of this calibre. The bathroom/shower area was especially run down and there were water stains on the walls and mildew stains in the tile. We booked into the restaurant for a 5 course dinner with wine pairing. WOW!!! The food was spectacular and the chef came out to chat with us. I can't recommend the restaurant enough.

So, my final opinion? Hotel is great, restaurant is 5 star top notch, rooms are meh...

  • Stayed: November 2012, traveled as a couple
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2  Thank neushan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

My husband had a conference to attend to, so I decided to tag along. My job allows me to work from pretty much anywhere, so I packed along my work. The hotel was very clean, and staff hospitable. The pool area was amazing, one of the best! The room was big, with plenty of space for me to spread my work around. The location was great too, easy walking distance to shops and restaurants. We would definitely stay there again.

  • Stayed: November 2012, traveled on business
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2  Thank Suzanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

BPL was a perfect place to stay for a weekend in Banff. Great location and access to restaurants and bars, nice spacious room and good customer service. Pool area looks like it has all been renovated and it was beautiful as well.

  • Stayed: November 2012, traveled with friends
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2  Thank NurseBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

We stayed here in Sept of 2012. We loved our stay. The room was very nice and clean. The location was excellent. We were able to walk to all of the local shops. We had a balcony overlooking the front street and mountains. All of the attendants were extremely helpful. I would definitely recommend this hotel and most definitely stay there again. We loved Banff and the whole experience there.

  • Stayed: September 2012, traveled with friends
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2  Thank kk1927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

My girlfriend and I totally enjoyed our stay in the Banff Park Lodge (even though we got locked out on the balcony and after yelling for help for 45 minutes the cleaning staff below happened to hear us and came to let us in...must say was starting to get a little scary but it all worked out). The beds and pillows were amazing,the room was very nice and we loved the saunas and pools. Overall, had a very pleasant experience and will definitely stay here again.

Room Tip: We stayed in Rm.207 which was on the west side of the hotel facing the river, trees and mtns. Would...
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  • Stayed: October 2012, traveled with friends
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2  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2012

we stayed here in oct over the thanksgiving weekend
.arrangements had been made month before


as others have stated.

. old rooms, old tv , no free cont bfkt, no free parking



... one hotel..sister hotel the BOW VIEW .. from bow river pathways..

wanted hotel closer to river ..shopping ,,restaurants still close distance

stamina and mobility an issue

would not be able to walk down banff ave every day towards river

from 1st hotel strip and then 2nd shopping/restaurant strip


pool.. lovely pool with

..mod sized eucyluptis steam room ..

mod - large size hot tub

pool smaller then seen in pictures

as hot tub takes a bit from the pool... as incorporated in the pool

no chorine odor from pool..

temp cool but comfortable

,,can sometimes smell eucylyptis in corridor

..very small workout site overlooks end of pool,,

tv on.. a distraction fr pool relaxing atmosphere

area looks very new and clean and bright

pool on main floor of hotel

2 sets of 4 chairs and table in pool area

lots of towels available

electric fireplace?? in pool area by chairs for atmosphere

has long opening hrs very early am to late evening

has adult times

adult times need to be enforced by staff


wood fireplace on

.. huge,,,,with nice sofas to sit by ..to left of entrance

bar on main floor very open to public ,

,has a gas fireplace in front of 1 table.. get to early !


this is what i understand fr my research..?!

fox suites.. had no indoor pool..? but a hot tub that one had to go outside of room to get to

banff aspen... has outside hot tub ??

rundlestone hotel... too far from river for me.. due to health issues. at time .. has an inside pool

was considering delta banff... was able to walk there and saw pool ,steam room and hot tub
area seemed dark as on lower floor but hot tub separate fr pool

best western.. very small pool and hot tub.... visible fr street

fairmont and rimrock inside pool but away from banff ave ..the main st

douglas fir ,, separate bldg for pool ,, on tunnel mt ave ..far fr main st

note.. banff has 2 buses that go to hotels to bring you around


would stay again due to pool and location for 2-3 days

be aware of other extra fees in banff

include in hotel budget

cost food and parking

park pass

tourism tax

another tax to do with banff i think ??..cannot remember name..hotel tax?? not sure

resaearch other hotels that include free park/ free cont bfk if needed or stay in canmore


we were very happy with banff park lodge and would stay again we have also stayed at its sister

bow motel ? next door and it is very basic but right next to river would stay again has river view rooms and can use BPL pool

  • Stayed: October 2012, traveled as a couple
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1  Thank fogo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Park Lodge Resort and Conference Centre

Address: 222 Lynx Street, Banff, Banff National Park, Alberta T1L 1K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Banff
#4 Top resorts Hotel in Banff
#6 Business Hotel in Banff
#7 Family Hotel in Banff
#9 Romantic Hotel in Banff
Price Range: $92 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Park Lodge Resort and Conference Centre 3*
Number of rooms: 211
Official Description (provided by the hotel):
Banff Park Lodge is the only 4 Star Canada Select full-service resort hotel and conference centre with 211 rooms right in downtown Banff, in the heart of historical Banff National Park. We offer 2 restaurants, lobby bar, indoor pool with Jacuzzi and steam room, exercise facilities, self-serve laundry facilities, indoor parking and we offer Wi-Fi throughout the hotel.Our 211 spacious guest rooms are tastefully decorated and include coffee makers, in-room safe, convenience refrigerator, cable television, clock radio, direct dial telephone and voice mail system, a table with two chairs, large dresser, ample closet space, hair dryer, iron & board, individual climate control and a private balcony or patio. ... more   less 
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Also Known As:
Banff Park Lodge Resort And Conference Centre Hotel Banff
Banff Park Hotel
Banff Park Resort

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