My boyfriend and I stayed two nights. We booked through living social and received two free passes to the hot springs, and had a deal on our one bedroom suite. When we arrived (after a 4 hour drive) at 10:30pm, we were greeted by two women complaining that their room was FILTHY. After heading to the front desk to check in, we were having some chip malfunctions with my credit card, which it took nearly 40 minutes for the front desk staff to decide to swipe my card instead. I was tired, and at that point, beyond frustrated. But once we got everything sorted out, we headed up to our room which was clean, and cozy. We had a fireplace. HOWEVER, we were not offered any wood unless we wanted to pay $10. Compared to other hotels which offered a few logs, free of charge, already in place in your room, this was upsetting to me. We didn't use our fireplace at all during our stay. Other than those few mishaps, we had a jacuzzi tub, which was very nice. We had a full kitchen, which I always love in hotels.
Overall, our room was just average. Nothing made it overly exceptional, and I would stay there again, but not as my first choice.
- Official Description (provided by the hotel):
- Tunnel Mountain Resort has everything you need for a perfect Banff vacation. Come get swept away in the majestic beauty of our Canadian Rockies resort. Our 96 unit resort in Banff National park has a wide variety of accommodations to suit every taste. The Tunnel Mountain Condos, Chalets, Cabins and Suites are perfect for the family or a getaway with friends or co-workers. The Executive Suites are ideal for the business traveler and perfect for couples looking for a luxurious, romantic Canadian Rockies getaway. ... more less
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- Also Known As:
- Tunnel Mountain Hotel Banff
- Banff Tunnel Mountain Chalet Hotel
- Tunnel Mountain Chalet
- Banff Tunnel Mountain Resort
- Tunnel Mountain Banff