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“Great place to stay”
Review of Banff Aspen Lodge

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Banff Aspen Lodge
Ranked #6 of 32 Hotels in Banff
Cambridge, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great place to stay”
Reviewed August 13, 2010

Best inclusive breakfast in town. Friendly staff quiet clean comfortable and at a reduced midweek rate who could ask for more.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peterutherford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (270)
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English first
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 12, 2010

I must have gotten a newly renovated room as it was a beautiful, modern looking room and I had two sliding glass doors. It was terrific. Those doors came in handy at night because the hotel does not have air conditioning and I needed to cool down the room before I sent to sleep. It just happened that it was a really hot day, my first night here. The mountain air at night helped cool my room but I wasn't comfortable sleeping with my patio doors open so keep that in mind. My room had a small fan that I used at night which was somewhat helpful. The outdoor hot tub is great! Take advantage of it. Although this hotel has about 10-15 parking spots underground and maybe another 20 spots in the back, I still had to look for street parking as I checked in after 8:30pm. After a long day that's not what I wanted to do but I was blessed with a parking spot across the street from the hotel. Just keep that in mind. The front desk is very helpful about identifying parking options. A great location as well - only a few blocks to all the shopping and dining in downtown Banff and safe to walk to/from. Beds were really comfy as well! Enjoy your stay!

  • Stayed August 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GuidedbyGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 13, 2010
Thank you for your note and I’m glad to hear that you enjoyed your newly renovated guestroom; all rooms will be renovated by the end of this year! The hotel features two outdoor hot tubs with an outdoor fireplace; they are an incredible way to relax after spending a day exploring the Canadian Rockies. Parking is included in our room rates and is subject on availability. It’s great to hear how helpful our Front Desk Staff were to assist you in finding alternative parking.
Hope to see you on your next visit to Banff~
Sincerely,
Christy
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, OR
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 10, 2010

As the title says, great hotel all around. Very well located minutes (walking) from downtown, room was in excellent condition and seemed to have been recently updated. Overall good size hotel, nice interior design, and great hot tubs (one with fireplace) in center courtyard. We've stayed at other hotels in Banff, and at this price point this is a wonderful option. We will stay here again.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PierreCJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 13, 2010
So glad to hear that you enjoyed your time at the BanffAspen; hope to see you again sometime soon!
Sincerely,
Christy
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 9, 2010

The hotel is a bit dated, but the room is very clean. We are very nicely surprised that the room is kind of separated by the washroom and double-sink in the middle. This made two couples much less awkward. The hot tubs are nice but can be crowded sometimes. Not super close to the town center center, but quite good already. We would definitely stay again.

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jackiezzzzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 13, 2010
Thanks for your feedback on the Banff Aspen Lodge. The hotel is located two blocks from downtown Banff; only a three minute stroll. Currently 2/3’s of the hotel’s guestrooms have been newly renovated and by December 31, 2010 all 89 guestrooms at the hotel will be complete; receiving new carpet, wallpaper, lighting, curtains and bedding. I’m glad you enjoyed our Premium divided room; we also have divided rooms with three beds (two singles and one queen) which is great for families! I look forward to having you stay with us sometime soon.
Sincerely,
Christy
Sales Manager
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Atlanta, Georgia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2010

If you are into very noisy street-side accommodations and lousy service from the breakfast room this is the place for you. When we made our reservations we were told we would have a room on the backside (mountain view). When we arrived the backside room was not available. Instead we were assigned a newly refurbished "premium" room on the second floor with a stunning view of the bus stop. The room did not have A/C as nighttime temperatures cool down considerably and you can open a window or door to the balcony to get some natural air conditioning. With the door open you get all the noise of the vehicles stopping and starting all night. Close the door you get no air but less noise. Close the curtains for privacy and, again you get no air flow but all the noise. People, including of drunks, having a good time late into the night kept us awake as well on the first night. On the second night there were no drunks but a group of early departing hotel guests woke us up very early with non-stop chatter echoing off of the building unitl someone from the front desk got them moved across the street but it made little difference.

The hotel provides a free breakfast for each guest which requires a ticket. As an early riser I nornally have a cup of coffee and read the paper until my wife is up and ready for breakfast. I went down to the eating area and asked for just a cup of coffee. To get it I had to turn in my ticket for breakfast. I was told that I could not come down later with my wife and have breakfast. without the ticket. I was told that if I wanted coffee then I could go back to my room and make it using the packet of the lousy instant coffee in the room. Most hotels today, that I am aware of, offer fresh coffee in the lobby area. Given the cost of the room at this hotel I would have expected the same kind of service but that was not to be. How chinzy can you get? Fortunately there was a Starbucks about 2 blocks away. As for the breakfast that was available, it was very average at best.

In the morning, when I was checking out, the gentleman ahead of me was complaining about the noisy room and asking to be moved. He looked like he had not slept much as he had been on the front side of the hotel the night before. This hotel would be well served with individual A/Cs for all the front side rooms so that the door or windows could be kept closed at night.

  • Stayed July 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thehillfamiyx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, August 13, 2010
Thank you for your review and I hope you enjoyed your time in Banff National Park. We appreciate your comments as it is the feedback from our guests that enables us to improve the quality of our hotel. Please note that 75% of Banff hotels are not air-conditioned due to the extremely short summer season in Banff. The Town of Banff is regulated and patrolled by the local police authority. They do their absolute best to keep the noise levels to a minimal throughout town.
We apologize for not fulfilling your coffee request. Coffee and tea making facilities are provided in the guestrooms to accommodate personal needs. Your request of a Mountain View room was met. The room you stayed in (facing street side) has a stunning view of Rundle Mountain and Sulphur Mountain. The views from the rooms on the backside of the hotel are obscured by trees.
Again, your comments are valued as we strive to meet our guests need while staying in Banff~
Sincerely,
Christy
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 30, 2010

Booked via tour operator after good reviews in Trip Advisor. Very well located with a very short walk to town. Staff were very friendly and helpful - a credit to the management. Rooms were nice - we were a family of 4 and had plenty of space. Very family orientated hotel - the heated outdoor pool / hot tubs were great and perfect after a day of exploring. Breakfast is just continental but very nice. Recommend the muesli! Free WiFi (on which I am typing this review). Only one downside is no air conditioning and we were on the ground floor by the road which can be a little noisy. Would definitely stay here again though.

  • Stayed July 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grewalski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2010

Loved this hotel! This was the perfect place for our family. The rooms were spacious, newly renovated, and clean. Location is fantastic -- short walk to fun shops and eateries. This is not a fancy hotel but the amenities they do offer are done very well. The complimentary breakfast was quite nice with their homemade granola, various morning breads, yogurt, etc. It was a bit heavy on carbs (you can request peanut butter) but I figured I was on vacation and that I'd work it off hiking! The staff working the breakfast was wonderful;our server was a Japanese-Canadian young lady and she was so amazingly sweet and attentive. The front desk staff were always friendly and efficient and the mgr. Lori Smith was especially warm and helpful, giving us several recommendations that enhanced our trip. We enjoyed the outdoor hot tubs, steam room, and sauna -- great after our long hikes at Lake Louise. This hotel is great value for any hotel but even more so in Banff!

Stayed July 2010, traveled with family
Helpful?
1 Thank Meli2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Property: Banff Aspen Lodge
Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Banff
#11 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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