we wanted to try a different hotel this time in banff and the online pictures made this hotel look gorgeous. when we were here in the summer they were doing renos on this hotel so we thought it would be really good. we wanted to make sure that we got a large room with one king bed so we called to request a one bed room. on the phone they told us we didnt need to and that we could just request it online. So we did that. When we got to the hotel we were put on the first floor... with two beds and no air conditioning. Yes it is October however it was really stuffy and hot in there. We asked if we could switch rooms and they told us they could give us a fan or a room with a balcony so we could open the door. When we asked if we could just get some or all of our money back they said no. We had to pay the full $175 for a room we spent about 15 minutes in. The staff was not helpful at all and they were very rude to us. I'm sure if we were older than 18/19 they would have treated us with more respect and that isn't acceptable.
- Official Description (provided by the hotel):
- Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more less
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- Also Known As:
- Banff Aspen Hotel Banff
- Banff Aspen Motel