We are booked for 3 nights. On arrival we found that we had to go up 3 floors then hike along an outside balcony to get to our room. Reception staff did not mention this. Finally found the room and the key card didn't work so had to traipse all the way back to recetption. Tea bags provided in the room and a kettle but no milk. On asking reception we were firmly told that we had to use the coffee whitener powder as milk was only available at breakfast. Laundry does not open until 9am - we don't want to waste half the day waiting for washing! Not impressed. Also Internet access is ridiculously slow and can't handle video to make a FaceTime call.
- Official Description (provided by the hotel):
- Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more less
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- Also Known As:
- Banff Aspen Hotel Banff
- Banff Aspen Motel