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“Great value, great hotel” 5 of 5 stars
Review of Banff Aspen Lodge

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Banff Aspen Lodge
Ranked #6 of 32 Hotels in Banff
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great value, great hotel”
5 of 5 stars Reviewed March 14, 2013

Hotel was located on the avenue and was a short walk to everything in town. Rooms are new, clean, and up to date with travel amenities ( mini fridge, coffee maker, iron ect.). The courtyard w/ hot tubs is also amazing. Staff was overly accommodating, going as far as keeping the hot tub open an extra few minutes for some sore skiers. Complimentary breakfast was average and the only complaint would the lack of large towels, it was kind of like drying with a face cloth. All in all great hotel and mixed with ski deal a great value.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank GuyLeDouch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, March 23, 2013
Thank you for your review and I am happy to read that our staff looked after you during your stay! I have passed your comment about the towel sizes onto our Executive Housekeeper. Hope to see you again~
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,223 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
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cheshire
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 11, 2013

far better than the 3* awarded, the staff on reception are all very helpful and friendly at all times, had our main dealings with an English guy who was very obliging, nothing was too much trouble for any of the staff.
RECEPTION STAFF ARE A TRUE ASSET TO THIS HOTEL AND ENHANCE THE GUESTS STAY.
Breakfast was just perfect to start off a day of skiing - do have a couple of suggestions though to keep more butter on the tables as had to keep asking for butter , also one useful tip would be to dress each table with a small jug of milk for adding to tea and coffee as had to either take hot beverages to the breakfast bar to add milk or take the milk away from the bar to take to our table ( i know that this is not the fault of the hotel as it is a private company who provide the breakfast service).
Excellent location
Room very comfortable, warm and quiet.
Hottubs excellent -
did not use sauna or steam room so unable to comment.
Overall a thouroughly fabulous time spent in Banff at the Aspen Lodge - would definitely stay again

Room Tip: we asked our agen to request a quiet room as had read one or two comments on tripadvisor about peopl...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank sashy552
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, March 23, 2013
Thank you for sharing your Banff Aspen Lodge experience. I am glad that our Front Office staff were able to help you during your time at the hotel. I have passed your comments onto them! The hotel does run our Breakfast Room so thank you for your feedback. It is a great suggestion to have the milk on the tables. We are always looking for ways to make things more efficient during breakfast; I will speak with the Breakfast Room Manager to see if this is feasible while maintaining Alberta Health Services requirements.
Look forward to seeing you again~
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 6, 2013

We came in very late and it was greeted by a very pleasant night auditor who gave us all the info we required quickly and then we were off to bed. The room was clean, quiet and in a good location. The breakfast was a perfect way to start our day with healthy options. I was very impressed with the friendliness of the breakfast staff as efficiently waited our table and provided us with drinks. Overall, although short this was a lovely stay. Thank you.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Cbunz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
198 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 stars Reviewed March 6, 2013 via mobile

Fantastic location, awesome front desk, nice little pool and great size rooms! All fantabulous and i would stay at this hotel again and again if ever in banff!!! My only downer was that the wifi was a bit shoddy in the room and had to constantly come down to the reception to use. Im sure that can be improved though :)

  • Stayed April 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Avidtravellerbkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, March 23, 2013
I am happy to hear that the Banff Aspen Lodge was the best hotel of your trip and I hope you are able to visit us again!
Sincerely,
Christy – Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 3, 2013 via mobile

If I was to come back go Banff, this is where I would choose to stay. I was here for a work/skiing trip and at first was underwhelmed from the outside view...
To my surprise the rooms were great and well furnished with all amenities needed. I only had the standard room which was very nice, and I did get to see other room types as well where friends were staying. Very comfortable, great location, comfy beds, bathroom a little basic, but met all requirements.
Loved the views from my balcony day and night. One of my colleagues was quite ill and needed an emergency doctor, the front desk staff were fantastic (not just during this but throughout our stay). We had to be out all day and they checked in on our colleague and made sure she had some food and was okay for us. Breakfast room was gorgeous, full of character, and though I am not a granola fan, I thought I would try the house specialty and was really surprised how much I enjoyed their whole breakfast, especially the famous granola! Will recommend this property for many reasons including the location, didn't want to leave.

Stayed February 2013, traveled on business
Helpful?
Thank Amy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 1, 2013

This was our first visit to Canada, the Aspen Lodge hotel and all of the staff made our stay very enjoyable. The location of the hotel is ideal with a short stroll into town. The included breakfast was always very good (especially the Granola !). Special thanks to Elise who forwarded on my sweaters which I left in my room. We would definately return, and recommend the hotel. Bob - UK.

Stayed February 2013, traveled with family
Helpful?
2 Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 22, 2013

Our room was beautiful and very nicely appointed and pretty comfortable. It fronted on a busy street with many buses going by but their noise had abated by the time we went to bed.

Towels were cheap and tissues scratchy and the hotel guide gave no guidance about how to use the internet. I finally had to call the desk to get the info I needed to use it.

Had a nice continental breakfast in a lovely diningroom filled with friendly travelers.
I would stay there again but they should upgrade towels and tissues.

Banff is so lovely that I would sleep in a tent for the chance to be there again.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Marilyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Manager at Banff Aspen Lodge, responded to this review, February 27, 2013
Thank you for your feedback! I’m sorry the towels and tissues were not to your taste. We are reviewing their condition with our Executive Housekeeper to determine if changes are required. The in-room Guest Directory is currently being updated to include instructions on accessing our complimentary wireless internet. The Front Desk is available 24 hours a day to help and answer any questions that our guests have. I’m happy that you enjoyed your guestroom and our continental breakfast and Hope to see you again~
Sincerely,
Christy - Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Property: Banff Aspen Lodge
Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#8 Family Hotel in Banff
#11 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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