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“Fabulous 10 night stay at the Banff Aspen Lodge”
Review of Banff Aspen Lodge

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Banff Aspen Lodge
Ranked #8 of 34 Hotels in Banff
Certificate of Excellence
Reviewed January 25, 2008

Well..... having read some of the reviews we were a little aprehensive, there was no need to be, the staff on the front desk were very friendly and helpful and the lodge was well run and we never had a problem during our stay.
The lobby is rather plain, but when you are in there, you are usually getting help and info from the front desk staff, so don't really notice the decor. You get free safe deposit boxes and there is a purpose built ski storage room so you don't have to cram your boots and ski's into a wet smelly locker after a hard days skiing. By the way, the ski shuttle buses are run with military precision and are always on time and stop only a short distance from the lodge,
The rooms are very clean spacious and have a TV,fridge and tea/coffe making facilities. We asked for a quite, high floor room with a sea view!!!! but actually got a quite, high floor room with a fabulous Canadian Rockies veiw to the right of our balcony......... 2 out of 3 ain't bad !!!!
The bed deserves special note, it was the most comfortable that we have ever had on holiday and provided a good nights sleep.
The breakfast was more than we expected, with a selection of cereals, wonderful muslei, fresh fruit salad, yogut, warm freshly baked muffins and danish pastries, toast and a choice of fruit juices, tea and freshly brewed coffee.
A nice touch was that the lodges huge Fir tree still had it's Christmas lights on, as did the other lodges, hotels and shops on Banff Ave which gave a great atmosphere to the place. There was also an array of shops, restaurants and bars within just a few minutes walk of the lodge.
All in all, the Banfff Aspen Lodge and it's staff played a big part in one of the best skiing holidays my wife and I have ever had.
When we visit Banff again we will not hesitate in returning to this great value well run lodge

Thanks to all the team
W&L
Nottingham, England

  • Stayed: January 2008, traveled as a couple
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1  Thank skibuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,257 - 1,263 of 1,486 reviews

Reviewed January 23, 2008

Although the Aspen Lodge is very close to the centre of Banff, the hotel in general and our room in particular was very quiet. It was great to have a separate bathroom and sink area so we could both get ready at the same time. The building works to the hot tub area didn't affect our enjoyment of the facilities and they’ll be superb when they are finished shortly.

The service on reception was excellent, friendly and efficient. Our room was immaculate and the hotel's environmental and recycling policy is to be commended - this was the first time we've had actually had a recycling container in the room which is very impressive.

We did feel that it would be good if the hotel had a bar or somewhere to have a nightcap. Perhaps the slightly cheap-looking and tacky shop inside reception could be converted. This would also help to make the hotel look more attractive from the outside and add to the ambience of the reception area. The only slightly negative comment is that the internet at $10 per hour was expensive and not justifiable so we used the internet cafes in town for less than a third of the price. Overall, we were very pleased with the hotel and would have no hesitation in returning or recommending it.

  • Stayed: January 2008, traveled as a couple
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Thank LF24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2008

At first they didnt keep our fish we caught (and gave into ever other hotel from tofino to jasper) so we had to go and find a bar to leave it in. The pool was more like a jacuzzi. The breakfast was fine.

  • Stayed: July 2007, traveled with family
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Thank globetrotter086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2008

I have read the terrible reviews the Banff Aspen Lodge has been given by some people and I find it somewhat unbelievable. We just returned from staying there and my family and I could not be more pleased. We have always stayed at the Caribou Lodge, a somewhat pricier hotel, and this time we decided to go less expensive. We didn't know what to expect but we were very pleasantly surpised. Now, for a first impression, the lobby was not overly impressive. We felt it could it could have been warmer and more inviting with a less outdated look. But, the individual room layout was great with the bathroom and the two sinks between the rooms. We faced Banff Avenue and although we were behind some trees which blocked a good part of our view, it was quiet and I didn't hear hardly any traffic noise...maybe the trees helped! The beds were very comfortable. I did find that when they made the bed that they didn't bring the top edge of the sheet and blanket up far enough and it was diffcult to get our necks covered without tugging on the covers and rearranging them. It was a correctable and minor problem for us. The cleanliness of the room was unquestionable...very pleased with how well the room was maintained. I did not notice any cigarette burns or worn carpet like some reviews stated. We were on the third floor above the outdoor hot tubs. We did not hear anyone talking who was using the tubs. We got good TV reception, there was a small refrigerator in the room, hair dryer, and iron and ironing board along with coffee pot, etc. We never heard our neighbors and enjoyed some good sleeping for four nights. I liked the convenience of the hotel to the downtown area. Took probably 5 minutes to walk to restaurants, etc. The underground parking was a little tight, but not a big problem, and there was additional covered parking in the back. The staff was very helpful and friendly...I could not ask for better service. They helped us make reservations to some of the local restaurants...we appreciated that a lot. The continental breakfast was better than we had anticipated. We never had to wait for a table (but we were there early) and the waiters were very efficient. Our waiter even gave us a couple of recipes for their granola and scones which were great by the way. Yes, there was not bacon, eggs, waffles, etc., but a continental breakfast is not supposed to have that. We liked the free breakfast they offered and it was more than sufficient to get us going for the day. If I had any area of concern then it was about the internet. It was annoying to be charged $10/hour. Despite that, we will definitely consider staying at the Banff Aspen again. Don't be intimidated by bad reviews you read....we experienced a very pleasant stay. We stayed in room 315. If you tend to be a negative and critical person, it's easy to find something wrong with just about anything.

  • Stayed: January 2008, traveled with friends
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1  Thank clwTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, Sales Manager at Banff Aspen Lodge, responded to this reviewResponded January 12, 2008

Thank you so much for your great review of the Banff Aspen Lodge! We appreciate your feedback and are glad that you enjoyed your time at the hotel. Your comments have been passed along to all appropriate departments to be shared with our employees. We look forward to seeing you again and hosting you at the Banff Aspen Lodge.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2007

stayed there for abt 5 days

First room given to me, shower didnt work.

Second room given to me, shower didnt work.

Third room ('upgraded') is only accessible by walking outside in the cold and has a 'fantastic' view of guests in another property.

The access cards repeatedly didnt work. had to constantly go down to the front office to get them reprogrammed.

Internet station is out of order.

And one time, my room wasnt closed properly after housekeeping, so when I got back in the afternoon, it was partially open and I could open the door without the cardkey

Staff were pleasant enough but seemed clueless abt the problems plaguing the hotel.

In their defense, the GM did call and comp me one nights stay for my troubles.

Basic breakfast, adequate but nothing fancy nor interesting

The pool area is still being renovated and construction is ongoing. If you will be there during daytime, might have to contend with workmen.

Would really look at all the other hotels lining the street, this property needs a major relook in its setup.

Pretty much the worst experience in all my years of staying in different hotels.

  • Stayed: December 2007, traveled solo
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2  Thank tropicsboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BanffAspen, General Manager at Banff Aspen Lodge, responded to this reviewResponded January 12, 2008

At the Banff Aspen Lodge, we pride ourselves on ensuring that if guest feels they have had a negative experience, we do our best to compensate them and ensure are content before checking out of our hotel.

After speaking with the above guest and hearing that they were satisfied with our compensation for their stay (one night’s stay complimentary), I am surprised to find this review on TripAdvisor. As always, we appreciate all guest feedback and we take this information to make the Banff Aspen Lodge a better hotel!

Our courtyard renovations have now been completed ~ thank you to all our guests for their patience during this exciting project. Two new out door hot tubs with an outdoor fireplace now occupy our central courtyard. Unwind after a day of skiing or relax in the summer under a sparkling night sky!

Barbara,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 2, 2007

Despite the few negative reviews we read this hotel was great! We had a wonderful stay, the staff were very nice (from booking the room through telephone to our check in and out). The room was clean,bed comfy and we had a fantasitc view of the mountains. The decor of the room felt like you were staying in a cottage, a very country feel perfect for the surroundings. The room we stayed in the bathroom (tub and toilet) was separate from the sink area which was nice because one person could be brushing their teeth while the other taking a shower. The tub/toliet area was very warm, felt like a sauna which was great because it was so cold outside that day! The breakfast had to be the best! Nice modern restaurant style decor, sit down continental breakfast. Excellent staff in the breakfast room!

The only downside, if you want to use internet they charge you $10 for 24 hours for wireless connection. Also, the underground parking spaces are limited so if you want a spot you have to park early and intend not to drive your car later that night as it was 8pm and there were no spaces. Either than that, this place was affordable, close to downtown Banff Ave shops, and easy to find.

  • Stayed: November 2007, traveled as a couple
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1  Thank LDtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2007

Nothing wrong with this hotel. Yes, basic but still a nice place for staying. The room rate included a trip for 2 on the gondola, to go all the way up the mountain, so a very good deal. The gondola ride only I think is worth 25 CAD per person.
It's reasonably cheap, our room was clean so I do reccomend it.

  • Stayed: October 2007
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1  Thank Simon3113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Aspen Lodge

Address: 401 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A9, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
#7 Family Hotel in Banff
#11 Romantic Hotel in Banff
Price Range: $111 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Banff Aspen Lodge 3*
Number of rooms: 89
Official Description (provided by the hotel):
Enjoy a Full Canadian Rockies Breakfast with every stay! A friendly hotel of 89 spacious rooms and a three minute stroll to downtown Banff. Guestrooms have a fresh, modern feel and room rates include our delicious full breakfast, wireless internet and parking. Amenities include two outdoor hot tubs with a fireplace, sauna & steam room, in-room refrigerators, ski bus stop close-by, ski work bench, internet access terminal, laundry facilities($) and terrific staff that provide exceptional service for all of our guests. ... more   less 
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Also Known As:
Banff Aspen Hotel Banff
Banff Aspen Motel

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