Its been over a month since our weekend getaway to Banff. It was an unforgettable experience in a way, not in the way that we imagined and hoped for however. Let me say that the views are unparalleled. We booked a premium room, with breathtaking views and shoddy interiors. The owner/general manager obviously does not care about the upkeep of his/her hotel.
What was most upsetting however was the level of service (dis-service) we received. Not to generalize but the frontline staff especially at the reception are much better trained, more courteous and overall much more professional than the manager. I don't know if the individual was a manager or someone who "calls himself" a manager. Firstly, nobody seemed to know exactly when he was to come into work (???). I was finally given a time for his arrival after much coaxing to be 3 pm. However, he did not arrive until 4 pm. No effort was made towards contacting me asap. I ended up approaching the desk for the umpteenth time at 4:25pm, upon which he rather grudgingly pretended to "assist" me.
Let me say-all I was upset about was that my room was not ready until 5 pm although they promise 3. Given that we have 2 toddlers, it was all the more harrowing. i understand that hotels tend to be busy on a Friday, but after 2 hours, no acknowledgement for the inconvenience. Luckily the manager did us a favor by seeing us. No apologies, just a curt "I know that you were looking for me sir, I was going to contact you at a less busy time" (???).
I asked him how long he had been with the hotel and in this line of work. He proudly claimed- more than 5 years. With individuals such as that in your "arsenal" its hard to see the Rim Rock maintain its star rating.
- Official Description (provided by the hotel):
- The Rimrock Resort Hotel is a AAA/CAA Four Diamond Hotel located in the heart of the Canadian Rockies and Banff National Park. The Rimrock Resort Hotel offers exceptional views of the Canadian Rockies, fine dining, a luxury spa, along with special accommodation packages to suit your vacation needs. With unmatched style, decor and superb hospitality, the Rimrock Resort Hotel is a very special place to visit for a truly remarkable experience. Enjoy the Canadian Rockies in Rimrock style. You will see the difference! ... more less
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- Also Known As:
- Rimrock Hotel Banff
- Rimrock Resort Banff
- Banff Rimrock Hotel