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Rimrock Resort Hotel
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Reviews (5,345)
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3,253
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3,253
1,288
475
201
128
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All reviewshot springsprimrose restaurantlarkspur loungeprimrose dining roombanff gondolarim rocksulphur mountainpremium roombeautiful hotelspectacular viewsself parkingfree shuttlebow valleycanadian rockiespool and hot tublake louiseeden
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3,465 - 3,470 of 5,345 reviews
Reviewed July 19, 2014

The service was excellent with very friendly and helpful staff. Our room had an amazing mountain view and was very clean and tastefully decorated. Dinner at Eden was outstanding as well as dinner at The Primrose.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 21, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock. We are glad to hear that you had the opportunity to dine in both our Primrose and five-diamond rated Eden dining room, and that you enjoyed the view from your room. We hope you have the chance to come visit us again in the near future, and look forward to you staying with us again.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

We stayed at this resort a total of 4 nights and experienced excellent service throughout this time.Our room was spacious with high standard furnishings and decor.The food and service in the restaurants was first class.The location near the hot springs and gondola on the outskirts of Banff makes for a quiet position but with easy access to the town including a regular bus service free to hotel guests.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank WilliamDorset
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 21, 2014

We are happy to hear that you enjoyed your most recent stay with us at the Rimrock. We are glad that you had the chance to enjoy dining in our outlets and liked the slightly out-of-town feel that the hotel has. We hope that you have the opportunity to visit us again in the near future, and look forward to you staying with us again.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

Stayed recently on tour in Canada with family and we felt like a treat so we stayed for two nights. From start to finish the staff and facilities were 10/10. We were checked in early, concierge helped us with advice and directions to sights, reservations made for dinner (primrose restaurant) excellent quality and well priced. Rooms were spacious, beds very comfortable and quiet. Pool (whist inside) was clean as was the hot tub and adjoined a lovely patio with dedicated bar and meal service available. We enjoyed dinner there and it was excellent. Would recommend the Rimrock wholeheartedly - oh and breakfasts were superb also.

Stayed: July 2014, traveled with family
1  Thank cpeden1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 21, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock! We are happy to hear that our facilities and amenities exceeded your expectations. We hope that on your next visit, you have the opportunity to dine in our five-diamond rated Eden dining room!

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

We were booked in to the Rimrock for three nights and when we arrived at this hotel it really looked a grand place but when we entered it wow.
We checked in and were given passes for the free shuttle.
We had a large room on the sixth floor, what a room, massive with a king size bed and two large armchairs, everything you could want.
The bed was so big and the bedding so thick, it was really comfortable. The safe was free, the wifi was free there was a large fridge and there was a coffee maker. The views from the large windows were gorgeous.
This really was a wonderful room.
We had worried that we might have made a mistake in booking this hotel a opposed to one in the town of Banff but not a bit of it, the free shuttle bus which ran from the hotel and back every forty minutes was excellent.
We had breakfast two mornings in the Primrose restaurant, they were excellent and the staff were lovely. All the staff, concierge, the top hatted doormen and everyone else were courteous and did there jobs well.
The location of this hotel makes it just right for the Sulphur Mountain Gondola and the Upper Hot Springs. We really enjoyed our stay at the Rimrock and would readily recommend it.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Rooms
    • Service
1  Thank WorldTraveller6161
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 21, 2014

Thank you for sharing your most recent experience with us at the Rimrock! We are glad that you enjoyed your stay with us and had the chance to enjoy the many amenities that we offer, including the complimentary wifi and bus passes to take you into downtown. Thank you for your kind words regarding our staff, it is my pleasure to share your feedback with them.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2014

We had a balcony room with a spectacular view. The bedding was wonderful.
We ate at Edens Restaurant five star dinning and it was a great, great experience. My wife and I had the standard message treatment and we very satisfied. The spa amenities are excellent.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Charlie7777681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 21, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock. We are glad that you had the chance to experience our CAA-rated five-diamond Eden dining room for dinner, the only one west of Toronto! We are also glad to hear that you enjoyed your massage from one of our registered massage therapists. We hope you have the opportunity to visit us again soon and look forward to your next stay with us.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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