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Rimrock Resort Hotel
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Reviews (5,414)
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3,298
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All reviewshot springsprimrose restaurantlarkspur loungeprimrose dining roombanff gondolarim rocksulphur mountainpremium roombeautiful hotelspectacular viewsself parkingfree shuttlebow valleycanadian rockiespool and hot tublake louiseeden
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Reviewed July 16, 2014

We thoroughly enjoyed our stay in this hotel! The service was great all of the staff was super friendly and willing to help! They answered any questions we had and were more than willing to help with activity planning or anything!

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Amanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 21, 2014

We are delighted to hear that you enjoyed your most recent stay with us at the Rimrock. It is my pleasure to pass on your feedback to the rest of our service team. We hope that you have the opportunity to visit us again in the near future.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

We stayed in the south wing and had an unbelievable view that, in our photos, most people will probably think was a backdrop from a photo studio. It was hypnotic. The room was the height of comfort, even for our dog (they supplied a dog bed and bowls), though I think the price for a pet was too high. The restaurants had delicious food and extremely well-trained staff. The concierge was knowledgeable and very helpful and the hotel engineers immediately took care of an electrical problem. Banff was beautiful, the hiking was great, and the local restaurants were delicious. The town has a young vibe. When hikes were recommended by many younger people, we found them way more challenging than they suggested. All in all, a wonder trip. We hope to return.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Overlooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 20, 2014

We are delighted that you enjoyed your most recent stay with us at the Rimrock.

We hope you have the opportunity to post the photos that you have taken to add to our TripAdvisor page! Thank you for your kind words regarding our service staff, and it is my pleasure to pass on your remarks to the rest of our team.

We hope that you have the opportunity to visit the Rimrock again in the near future and look forward to your next visit.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

Had a great 2 days at the Rimrock. The room was roomy and the staff couldn't have been more helpful. Dined at the Primrose restaurant for both breakfast (which was yummy and they even offered takeaway tea and coffee) and dinner which was very reasonable and had a good wine list. Also a short walk to the Gondola and the Hot Springs and free shuttle bus Downtown. If we are ever this way again we will definitely stay there.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 20, 2014

Thank you for taking the opportunity to share your experience after your recent stay at The Rimrock.

We are glad that you enjoyed your stay with us and had the opportunity to dine with us in Primrose. It's also great that you had the opportunity to enjoy the nearby Gondola and Hot Springs! We look forward to your next visit in the area.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

This is a lovely hotel with large rooms and great amenities. Service was excellent, surroundings were beautiful and we really enjoyed our stay. The hotel has a free shuttle to take guests downtown (back & forth), which is nice considering it wouldn't be walkable - it's located across the street from the hot springs and near the Banff Gondola, which is convenient if you'll be going to either of these. If you're only in town for one night and want to get the 'downtown' experience, you may want to stay somewhere closer - but we loved our stay.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 20, 2014

We are happy to hear that you enjoyed your most recent stay with us at the Rimrock! We are glad that you enjoyed the surrounding area and had the opportunity to explore the area around the hotel. We hope you have the opportunity to visit the Canadian Rockies again in the future and look forward to you staying with us again.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

Our first stay at the Rimrock Resort was just flawless. Unmatched views, very responsive and helpful staff. Spacious room, clean and stylish. Definitely will stay here again next time we are in Banff.

Room Tip: Ask for Grandview room. Free valet parking and discount at the restaurants make it more than worthwhile.
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank 78230Fred_51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rimrock_Mgmnt, Manager at Rimrock Resort Hotel, responded to this reviewResponded July 20, 2014

We are delighted that you enjoyed your most recent experience with us at The Rimrock.

Our service team has great pride in delivering WOW experiences to our guests and it is a pleasure to share your feedback with them. We look forward to your next visit to the area.

Remember to book direct to take advantage of our Best Rate Guarantee Program and best in class service!

Yours In Hospitality,

Rimrock Resort Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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